December 2023 by K CL
Delighted with the swift, professional and friendly service received from Anthony at the Richmond O2 store. It is because of him that I moved from another provider and if I could give him 6 stars, I would. Outstanding customer service from this one gentlemen, who really stands out amongst generally shocking service received in mobile phone stores in general. Thank you Anthony.
December 2023 by Greg
I've been in twice and both times chatted with Nisha. She is fantastic. I had tried to get an esim set up on my phone with another provider and spent more than an hour in the shop without success. Nisha did it in 5 minutes! She is also very kind and personable. O2, you should give her a raise. You don't want to lose an employee like that.
December 2023 by David Purnell
I like this cafe with great service and variation of food and drinks, I go in there many times for breakfast, you can sit inside or outside. Highly recommend ??
December 2023 by bobica radu
Staff is friendly, professional, knowledgeable.A nice atmosphere inside.Shop is tidy and well organised.
December 2023 by Alex Arnold
The lying about the delivery time of the devices.Also they are not answering a phone when I?m calling.
September 2023 by Mrl82008
Friendly staff, store has a good look and feel ??
June 2023 by Niel Pretorius
Staff were very friendly and sorted out my issues. Though I had to come back with original verification docs due to O2's stupid policies. But the ladies, and Silva specifically were very friendly and professional.
June 2023 by Victoria Chaiben
If I could give zero starts I would. Shocking behaviour from staff, from completely ignoring you for 45 min in a empty shop to hanging the phone on your face.
April 2023 by Ewelina T
I signed my contract in the shop and everything was fine until I went abroad and forgot to switch off data before flying outside of the EU. I did that 2 minutes after landing but 5.25 mbs of data cost me over £30. Massive scam and you can get cheaper contracts with other providers even if they don?t offer the old rates for Europe. Can?t wait to change to a provider that doesn?t disrespect their customers and cheat them out of their money.
April 2023 by Artan Myha
I went to this shop this morning to get a contract for my wife as I?ve been with 02 sins 2010 the lady there was not helpful at all she kept going on her personal phone and kept asking my wife how old she was when she had her driving licenses in front of her well all in all she wested our time this morning to say the least so no no again.
February 2023 by Kommander Kilo
On my first visit, I was looked after by a nice man named Prince who was excellent and catered specifically to my needs. Recently though, Brandon helped me when I went back to the store to look at more plans with more data. I denied the terrible service, with broadband being the sole concern, and left the store only to be greeted with a text message confirming a non-consensual broadband purchase. Following, when I went back to the store, I was told there was nothing to cancel because it was only a sign-up. I'm appalled by this behaviour.
February 2023 by Wilma Caraffini
It's OK in the shop, very helpful and friendly..But if you ever try to phone them..and need help...you will never be answered!
November 2022 by Laura Reader
Fantastic service from Anthony. We found him polite friendly and knowledgeable, will be returning to the store soon!
November 2022 by Scott Davis
Worse store I've ever used, dreadful customer service
September 2022 by David Rose
Arrived on a Thursday afternoon with my son's phone with a SIM card issue. Shop was empty so was seen promptly by David who supplied and registered a new SIM and removed the bar that was blocking the phone from working.From beginning to end it took twenty minutes and I left with a working pnone ~ all this for no charge! Has to be a five star review.
