February 2024 by Laura
Have visited this store from time to time but every time I have been in here and went to pay at the till, there?s nobody around! On one occasion I just left the items on the till and walked out because nobody came. Short staffed? As it never seems well staffed. Not overly friendly or helpful staff here either and in terms of the store itself, from a personal opinion there?s never a decent selection of boys clothes! Lots of girls clothes, but just never enough for the boys.Although I do feel this is an issue in many clothing stores. So all in all is not appealing to come here and would rather buy online or from elsewhere in this case.
February 2024 by Planet Plenty Product
My complaint is because I was not listened to at all. Returning an item for my mother who has been in surgery following an accident so her item was returned late. First I asked how late it was, I was not given the information. When I was told I would get an e voucher I said that would be no good because my mum would have no chance of knowing how to use it , despite me saying this I was ignored and the girl issued an e voucher. For context English was her first language so this was t about misunderstanding, it was about not listening. When I called customer services they said they NOW couldn?t do anything BECAUSE they had issued the voucher. Just a really simple case of not being listened to. I understand that there are policies and limits to what can be done , but this really was as simple as not hitting a button on the till!! :/ £40 literally in the bin . Unimpressed. I shall return to using Southside if I need Next where I?ve usually had good customer service.
September 2023 by aamir butt
Online Collection, after email & text confirmation I went twice to collect my order and they couldn?t find it (Day 1& ask me to come tomorrow ) very unprofessional behaviour from 2 little girls, no apologies at all waisted my time and made 2 journeys in 2 Days most annoying thing that I received thank you email for picking up my order unbelievable
August 2023 by Jan Belilios
Got held up in roadworks and arrived on the dot of 7pm as store was closing. All staff went above and beyond so i could collect my online item needed for child's holiday. They had already closed the till but reopened it for me. During this and other visits, all staff on the click and collect and menswear were amazing. There is one more reserved member of staff who seems less in tune with customers but that won't detract from this well earned 5 star review. You never know what's going on for people and she did her job. Not everyone can smile all the time and i didn't take it personally. All the other team members were amazing. FYI NEXT your qr codes don't work? And well done for range of affordable summer clothing and swimwear for all the family, the online swimwear selection was great.
August 2023 by reno
Came earlier today to do some returns and pickup on menswear, very busy on a sunday afternoon! ??? The young lady who worked on the till alone dealt with the long line of customers very professionally, calmly and was very friendly and polite. Safe to say she managed all by herself.?? Thank you Vinayika for your fast and friendly service - you made mine and others experience here truly wonderful ???
August 2023 by Artur Asatrian
Short of staff not enough employee on the shop floor, went to collect my parcel the website said 1, they said it?s not ready yet, it will be ready after 3 pm you?ll get notified, are you kidding me? I called the customer service and they give location number and the staff was speechless and then stock room assistant came when customer service told them call the store manager they make stories etc, however store had no manager it was the deputy manager and she was inexperienced little girl she wasn?t even sure what she?s talking!!
August 2023 by Norah Barrett
Myself & my daughter, shopped in this store today, a woman who showed no interest, felt like she wasn't bothered whether she served us or not, very miserable, we have no wish to return there. How much does it cost to put a smile on your face!!
March 2023 by Rich Law
Customer service pretty poor, not going back to.that branch.
December 2022 by H Y C H Y C
I had some online shopping returns, we bought different size online as we weren't sure about our son fast growing sizes,The middle age lady at the till who did the returns was very professional, quick,and accurate, polite,Thank you very much and happy new year ?
September 2021 by spriove
I will never come to this branch again.Had some simple issue that could easily solved. Store manager was extremely aggressive and unkind. Felt like I purchased at the market
May 2021 by Mogz
I was in the store on 1st of may as I was looking for a black trousers but i was confused and One employee named Jessica approached me and offered to help which was very nice of her as i was hesitated but she was patient and helpful. Thank you so much Jessica you are such a very dedicated employee who knows how to serve customers.
March 2021 by Ross Ashby
It would be very helpful to update your store times due to COVID-19! Closes at 5.30 every day now, not 7pm!