December 2023 by Naheed Phul
Excellent service, didn?t wait long and we resolved our Power of Attorney and paperwork quickly and was all in place within a day. Well done NatWest team
October 2023 by NewMoon Botanicals
Absolutely awful service, the queuing system is confusing and when raised concern we were met with rudeness from the staff member.
July 2023 by ????
Today ,the female duty manager at this bank branch provides extremely enthusiastic service. As a U.K resident who is not proficient in English, she is very patient and helped me resolve my issues. I am deeply moved by her assistance. I have noticed that many other customers also appreciate her service, so I want to write this review.
April 2023 by Keith Bulmer
High Street going downhill fast needs a face-lift. No public toilets for disabled people and anybody else u have to use shops or a pub not good enough the Liberal Democrats needs a kick up the backside all u get from them is excuse after excuse.
April 2023 by Have You Washed Your Hands?
RE: NATWEST- GEORGE STREET- RICHMOND-UPON-THAMES.Absolutely dismal service! Doesn't matter what time of the day you attend, they only position one person at the main counter at the back. The small counter is left empty until someone decides to pop out. There is always a hideous queue of endless people. It's so bad I actually save places for the elderly that are queuing in front of me and they take a seat until it's their turn.I've conditioned myself to wait minimum 30 minutes and an extra 15 minutes for my banking, if I have to visit this branch.Head office doesn't care. You can tweet them a comment and they never respond. When I action my Mums banking at Barclays Richmond, their service is so much better. There is several staff that is visible to help and the queues are never like Natwest. They have machines that will print three months worth of transactions and it will have the Barclays stamp on each printed page. It's not just the Richmond branch that has a queue problem and idol staff! Hackney Central and Hammersmith are just as bad. This makes me think that all of the Natwest banks have a problem. I would change banks but I can't be bothered with all the hassle.Stop sending your staff with a long service history, to retire in that branch! It's like a graveyard for Natwest employees!
April 2023 by Jim Thomas
Always friendly, helpful and knowledgeable. A pleasure to deal with.
February 2023 by Property Richmond
Consistently sloppy service and uninterested staff - it?s no surprise people are moving away from high street banks.
January 2023 by David Leftwich
The NatWest Richmond Branch have been brilliant at helping me to sort out my account problems. The assistant Christine is the best. Thank you NatWest
December 2022 by dave pelton
Open 9.30 till 4.30 this has always been a reliable, if busy bank, with friendly staff.
December 2022 by mehdi jaber
Sue was amazing staffThank you so much ??
October 2022 by Mamush Haidari
I have been a customer of this bank since 2017, but when I applied for a loan, they rejected me and gave me a number to call, but when I called, She could not talk properly. I don't know what she want she not talk English. Maybe change bank is best option
September 2022 by Ian Humphrey
Very busy, management focus on machines causes problems for small available staff
August 2022 by Emma Shekerdemian
The Bank was very clean and tidy but lacking in staff so made customers get very impatient with staff.
June 2022 by Peter Ray
Long queue after closing Twickenham NatWest and RBS in Richmond. Maybe change bank is best option
April 2022 by Harley McGlynn
Came into the Richmond branch today to resolve some issues I had regarding my account. Kristina investigated the issue thoroughly and gave me some very useful advice. She was also very polite and acted in a very professional manner. Thank you very much Kristina!
