June 2025 by Michael Seddon
1st class and very friendly and helpful.
June 2025 by Jasminka Kovacevic
I'm NatWest customer for many years.Last 2 times received great support from young man at the counter ZABED ISLAM.Was very helpful and had time for me and my husband to help us to resolve our issues.We are deeply moved by his assistance. Very polite and acted in very professional manner.
ZABED is a credit to NatWest. Very knowledgeable.
Excellent.
Every bank needs someone like ZABED. He is treasure. Thank you
June 2025 by Rebecca Morse
The staff are kind and dedicated, they have been serving the community here for many years and we need this branch
April 2025 by Esther
I was in NatWest today and received exceptional support and help. During the approximately 15 mins I was there 2 extremely rude, deeming and aggressive clients were also there and the counter staff were calm, polite and tried there hardest to support these people even with their terrible attitudes - I feel the counter staff should be applauded for their incredible customer service even under this type of needless stress.
December 2024 by Wanna Rose Sousa Lima
If i could give minus 0 i would.
Please this is Richmond. People are kind and civilized, people walk happy down the road.
There Is one woman that works at the front desk. So rude. Everytime We come here this women Is so rude, not only with us but with everybody. I know people we can be a hard work sometimes, but this woman is rude to everybody everyday of the week.
There are so many people that would be so happy to have her Job.
Why do businesses and employee these type of people. She is always miserable and she Makes everybody miserable aswel.
Dhe
November 2024 by Mariya Solodka
This is brunch have terrible service. Employees do not know their job. They booked me an appointment online via video call. But no one called me. I am very disappointed.
July 2024 by David Henderson
Awful branch i will not be returning to
February 2024 by Spiralgold *
Mark provided a wonderful and very supportive service to my daughter and I, when we came into the branch after her phone had been stolen and used in fraudulent activity.He was genuinely empathic in dealing with her concerns about her account security, and made her feel much more at ease after what was a pretty upsetting situation, but also, he was able to guide her to the right actions and next steps.I?m very glad to have met him, as in the modern world it can often be hard to find people who treat customers as human beings!
December 2023 by Naheed Phul
Excellent service, didn?t wait long and we resolved our Power of Attorney and paperwork quickly and was all in place within a day. Well done NatWest team
October 2023 by NewMoon Botanicals
Absolutely awful service, the queuing system is confusing and when raised concern we were met with rudeness from the staff member.
July 2023 by ????
Today ,the female duty manager at this bank branch provides extremely enthusiastic service. As a U.K resident who is not proficient in English, she is very patient and helped me resolve my issues. I am deeply moved by her assistance. I have noticed that many other customers also appreciate her service, so I want to write this review.
April 2023 by Keith Bulmer
High Street going downhill fast needs a face-lift. No public toilets for disabled people and anybody else u have to use shops or a pub not good enough the Liberal Democrats needs a kick up the backside all u get from them is excuse after excuse.
April 2023 by Have You Washed Your Hands?
RE: NATWEST- GEORGE STREET- RICHMOND-UPON-THAMES.Absolutely dismal service! Doesn't matter what time of the day you attend, they only position one person at the main counter at the back. The small counter is left empty until someone decides to pop out. There is always a hideous queue of endless people. It's so bad I actually save places for the elderly that are queuing in front of me and they take a seat until it's their turn.I've conditioned myself to wait minimum 30 minutes and an extra 15 minutes for my banking, if I have to visit this branch.Head office doesn't care. You can tweet them a comment and they never respond. When I action my Mums banking at Barclays Richmond, their service is so much better. There is several staff that is visible to help and the queues are never like Natwest. They have machines that will print three months worth of transactions and it will have the Barclays stamp on each printed page. It's not just the Richmond branch that has a queue problem and idol staff! Hackney Central and Hammersmith are just as bad. This makes me think that all of the Natwest banks have a problem. I would change banks but I can't be bothered with all the hassle.Stop sending your staff with a long service history, to retire in that branch! It's like a graveyard for Natwest employees!
April 2023 by Jim Thomas
Always friendly, helpful and knowledgeable. A pleasure to deal with.
February 2023 by Property Richmond
Consistently sloppy service and uninterested staff - it?s no surprise people are moving away from high street banks.
