August 2025 by Sean Chance
The staff in this branch are incredibly friendly and helpful, they will talk you through what you might want or need to do, making sure that you understand what is happening at every stage, pointing out the best deals available. Very happy to be with them.
June 2025 by Gary Martin
Rumyaha I think that's how you spell her name has been brilliant in from setting up my current account, credit card and now savings account, Always so helpful and knowledgeable and patience. Thanks. Gary Martin.
April 2025 by Louie G
I've been into this branch twice recently for help with something quite personal. I was seen to very quickly both times, and both members of staff who assisted me were extremely kind, helpful, respectful, efficient, and friendly. I usually don't leave reviews for places, but I had such a positive experience (after being quite nervous about going in) that I wanted to share it!
October 2024 by Amber
Lady working at the counter was extremely helpful, and quickly sorted out what was wrong with my account. Couldn?t be better!
June 2024 by Neil Hughes
The staff here were extremely helpful and went above and beyond to assist me. Greatly appreciated.
August 2023 by victoria tresigne
I received help setting up a new account today from Thomas. I also saw him helping an elderly gentleman draw money out. He is really professional and kind.
July 2023 by Susan Foster
Excellent service from a cashier .
April 2023 by Robert Kitching
Lovely staff.
March 2023 by James
Very helpful and professional
March 2023 by J B
Very helpful and professional
January 2023 by Irada In UK
Good location, counter servicing staff is available but entrance door is noisy
October 2022 by John Tilley
Very unhelpful couldn't transfer money from my account to a different bank account even though I had passport bank statements and I was verified by the the cashier didn't want to even phone the other branch to confirm that I could do a transfer it was like talking to the bank of Liz truss banks need to help people PS I've been with nationwide for over 30 years very disappointed I cannot rely upon this building society
September 2020 by Barbara Zielinska
Very friendly and helpful staff.
July 2020 by Melissa Revell
Richmond branch- The check machine is BROKEN sucked in my £500 cash. with giving no receipt.The staff opened the machine but couldn?t see my money!they said they would call me the following day when they were able to look in to that machine over night ..I did get a call and the money in my account 24-48 hours later, this was of course very stressfulI advise not to use the machine as others have experienced issues.
January 2019 by Matthew Mildred
Cheque machine always broken! This branch is incredibly old fashioned and slow. The staff seem to be friendly - always happy to have a good old chat with the OAP clients - however you need to be prepared for a 20-30 minute wait to do anything at the counter, no matter how small or quick it would normally be at another branch. I try to avoid this branch whenever I can.
