March 2024 by A Google User
I had an exceptional customer experience at Mountain Warehouse in Richmond in February and therefore, I had to share it! I was doing my last minute shopping before my skiing holiday and I found a perfect jacket in the shop but unfortunately, not in my size. Othman went above and beyond to assist me. He double checked their storage room and then he started checking other stores in London, as it was too late for delivery. When he found one on the system he first called the store and asked members of staff to keep the jacket for me. Although, I did not buy this jacket in the end (it was still too big), the overall experience made me feel like a valued customer. Othman was extremely helpful and friendly. Once again, thank you so much, Othman! I really appreciate the time and effort to help another person! I highly recommend this store and I will definitely come back for more!
January 2024 by Marta D
Good clothing
January 2024 by Abdulwahid Mattoo
Good place to buy winter stuff, hiking stuff, sports stuff!
January 2024 by Sandra Blain
Great- got everything I needed for my trip to Finland there
December 2023 by Aparna Bevan
I would like to praise the manager Angelica and sales assistant Alex for very helpfully dealing with a problem I had with an online delivery . They were very professional and caring and resolved the situation. All the staff in store have been nothing but helpful and polite. I was very impressed.Thank you.
December 2023 by Tom Ryan-Elliott
So many products available and both Tamara and I ended up getting two high quality coats. Any other store would charge over £100 whereas ours were about £45 each and we're high quality
December 2023 by S.-T. 7
As a local and security officer by profession I used to go in here and alert staff about thieves for years but now I don?t bother as they treat me with suspicion and even watch me unnecessarily from minute I enter store as if they think that I am going to steal after a vindictive useless nearby Boots store security officer kept posting daily WhatsApp messages about me to this store and other stores accusing me of being a thief and a ?dodgy guy? including posting my picture.I even stopped buying from this store.I reminded them I used to help them before asking why they now treat me with suspicion,Utterly disappointed and feeling criminalised by Mountain Warehouse.
December 2023 by Mafruhdha Miah
Lost my click and collect order after making me wait for 30 mins then said they could only give me a refund when the package arrives even though it arrived 4 days ago??? Terrible customer service.
November 2023 by Aleksandra Spinkowska
Exceptional Customer Service!I recently had an outstanding shopping experience at Mountain Warehouse in Richmond, and I couldn't be happier with the service I received. From the moment I stepped into the store, I was warmly welcomed by the team, that went above and beyond to assist me.They expertly guided me through their selection, providing valuable advice and helping me find the perfect women's fleece half zip set. What impressed me the most was their willingness to facilitate the return of an item from my previous order that I wasn't satisfied with.Their dedication to customer satisfaction truly sets Mountain Warehouse apart.Overall, my experience at Mountain Warehouse was exceptional, thanks to the helpful and friendly staff, especially Alex and her colleague. I highly recommend this store to anyone in search of top-notch outdoor gear and unparalleled customer service. I'II definitely be returning for all my future outdoor needs. Five stars!
October 2023 by Barry Elliott
Good location in Richmond good quality stock very helpful staff recommended
September 2023 by Donia K
The staff were extremely helpful, patient and kind. Julius in particular took the time to make sure I found a pair of boots that fit perfectly and were appropriate for my upcoming trip. I found everything I needed thanks to his help and all at a great price. I can?t thank Julius and the staff at Mountain Warehouse Richmond enough!
September 2023 by Georgia Loukina
Good quality and prices.
July 2023 by Si G
Not a fan of this brand, nothing seems to last
July 2023 by Kazouk Fit
nice special shop, hope they stay there.
June 2023 by chris wood
Went in to Richmond branch and found trousers I was looking for reduced to £22.99. Tried them on perfect fit.Went to pay and was asked for £34.99. I questioned this as the whole rack was marked at £22.99.I was told by the assistant that prices can vary on the rail.Needless ti say I told him I'm not paying and walked away. Had I bought several items I most likely wouldn't have noticed. Watch they don't rip you off.
