October 2023 by POWER UP
Worse stuff worse service
August 2023 by Renata Puchyr
Best Lloyds bank branch I have ever been to. Great customer service with a smile.I go out of my way to come to Richmond as can?t deal with poor service in other branches I visited . Thank you
March 2023 by Anita Azar
Best bank and service, stuff are welcoming ,helpful and professional ,place is nice and clean ..been with Lloyds for last 28 years will never change them
February 2023 by Susan Foster
Excellent service staff extremely helpful
December 2022 by mehdi jaber
Nikki is very very helpful staffThank you so much ?
April 2022 by Dom Ule
Staff was very friendly, helpful, professional, patient and answered all my questions. I could see other staff looking after customers as well, not chatting among each other or even being rude to any of the customers. My visit was today, 5 April 2022 around 1.30pm. I feel obliged to post something positive as my experience stands in such stark contrast to what so many previous reviewers appear to have described as what they deem the worst bank branch in history. I can't say why my experience was so different, all I can say is that it was.
March 2022 by Tara Tara
This has to be the worse bank regarding customer service and care . Staff are awful, unprofessional and are very miserable . Need some serious management training and customer care .
July 2021 by Magic Man
I'm the Lloyds customer for the last 15 years. The staff at Richmond branch are so unprofessional, rude and very very lazy! After the lockdown they don't want to work at all and help to the customers. The management MUST be changed! The staff do anything except their work! Three times my appointment was re-booked and I still waiting for confirmation. When you go inside the staff treat you like a slave! They chat to each other instead of serving you, they are so slow. Here is the example: I came to the branch to reschedule my appointment. I gave all my personal information and told I would like to book appointment. The "lady" didn't pay attention at all to me and once I finished she asked me: "How can I help you?" O.o All my family (three account holders) now will switch to HSBC or Barclays. Very unprofessional bank!!!
January 2020 by John C
Err - it has permanently closed April 2019 !!!
January 2020 by zagham juma
Bank is closed
May 2019 by John Cousins
Err - it has permanently closed April 2019 !!!
March 2019 by Madeleine Kivell
Branch Closed, go to another one.
February 2019 by Mike Bulgakov
This place is currently closed as they're doing some renovations! So be aware!!! Other than that, great place, helpful staff
February 2019 by Jake Noel-Storr
Closed until 29 May, 2019
January 2019 by Geraldine
Came today and the branch is closed for no reason! I work in Richmond and live in Putney...the Putney brand closes at 5pm so when you work it's impossible to visit it.So basically I have a cheque which I will only be able to put on my account Saturday. Not impressed at all!
