August 2025 by Len Durham
Never there when you need them. And often unable to help when they are there
July 2025 by Ibrahim Bensari
Week day the queue is massive, cuz not enough ppl working in this branch, I had to wait 45min to ask if I could change my ripped 10 pounds note, when I got there she said u need to send it to the bank of England, fair enough but I wasted 45 min for a bloody question and if it was no one that I could ask, shut down this branch is pointless.
Ppl work there don't look motivated, no working strategies.....
May 2025 by Francoise Connolly
We visitised this Branch today and received excellent and very friendly service from Nikki,the Branch Manager.She was very patient and completed everything with alacrity and with all the due diligence expected from this reputable bank.It was a delight to have met her and visited this relaxing and spacious Branch.Thank you all very much.
January 2025 by Kiana K
Worst customer service, the workers were very rude, disrespectful. I wont be going back there again, ever again.
November 2024 by whataquickscope DX
Very slow, all the staffs not in the working mode. Won?t be coming back again. Even the deposit machine slower than the other branch and always out of service ?.
October 2024 by miroslava georgieva
Come again to Lloyd Bank in Richmond and guess what of course they have issues again and again very poor service nothing working in the bank properly looks so messy the blond lady on the desk was very rude
Very disappointed as usual
I hope someone who cares has got to check how they work and what services they provide
Thank you
September 2024 by miroslava marinova
Very poor service, always some issues with the bank , worst bank in Richmond
August 2024 by karen lillico wills
It's been a long time since I've had great customer service. I had to go into the Richmond Branch and was looked after by Shilpa.
This lady really knows her job.
Thankyou SO much.
August 2024 by Hadis Mehrani
I went there a few days ago when my account was fraud attacked , The manager there, Mrs. Samira Kheradmandi, spent more than two hours and solved my problem, she was really professional and caring with the best customer service, She deserves ten stars, I have been a Lloyds Bank customer for over ten years and have always received the best service
August 2024 by Dhrumit Devani
It was the hot weather outside and their air conditioner is not working properly. I was there and one old lady was in the queue and no take care of her that even she can?t stand properly. And they didn?t offer chairs for them.
July 2024 by Joe Charlton
friendly staff
May 2024 by Helen Strobel
Staff always very helpful . So good to have a branch open where you can actually talk to people. I hear most customers being polite and appreciative and just the odd person reacting badly to having to wait often just for a very short time. Queue just depends on time of day usually but people have problems that might take a little longer to sort out.
March 2024 by Olga Maas
The slowest queue ever. Only 1 cashier is operating, while the 2nd just left ignoring the huge queue. Back in 20th century...
October 2023 by POWER UP
Worse stuff worse service
August 2023 by Renata Puchyr
Best Lloyds bank branch I have ever been to. Great customer service with a smile.I go out of my way to come to Richmond as can?t deal with poor service in other branches I visited . Thank you
