January 2024 by Fiona Tuite
The staff are friendly and ever so helpful. I have only positive things to feedback about this branch.
August 2023 by simon flower
Atm debited £500 from my account after I asked for £50 and then cancelled request when suspicious character behind me claimed Atm wasn?t working. I retrieved my card without withdrawing the cash but then discovered £500 had been debited from my account. Reported to my bank who are investigating. Be careful when using this atm
June 2023 by Vince Sharp
Nobody there to take money,just to show you how to do THEIR job
February 2023 by Kristiina Rosin
Genuinely puzzled what this branch is useful for. There is no counter staff so you can't actually do anything you wouldn't do using the ATM or online banking anyway. Waste of a branch - bring back the counter staff or might as well close it tbh.
February 2023 by Ji Chang-Wook
Absolutely excruciating experience.
February 2023 by Kristiina J
Genuinely puzzled what this branch is useful for. There is no counter staff so you can't actually do anything you wouldn't do using the ATM or online banking anyway. Waste of a branch - bring back the counter staff or might as well close it tbh.
November 2022 by Susan Foster
Excellent service from the staff.
October 2022 by Asena Atilla
The staff is very incompetent, even if it?s for depositing money. I had a problem with the deposit machine and I had to solve it by myself which was quite straightforward-when they said me it?s impossible :)
June 2022 by ISSA HAMADA
I faced a lot of problems since I joined this bank, and the last problem was that my account was banned because I sent my friend some money and I called more than once and went to them to solve the problem and I brought the bank card, a residence permit, and they told me come another day and I left my work to solve the problem I came back several times I do not recommend it, I will cancel My subscription to this bank is very bad
June 2022 by AndrewA Hancock
Pointless - no cashiers?!
December 2021 by Dan Barrett
The bank no longer has a counter to withdraw money. It's a 'digital' branch which consists of a cash point and someone to help you use it. If you need larger withdrawls you need to go to Kingston.
August 2021 by Natinho Lima
Centrally located in Richmond but, a big but, they got rid of the staff? It is over automated. Machines for everything now. On my visit, only one staff (friendly) but could not help with my request to pay in a cheque that was written using a blue open, this makes the scanning almost impossible. I had no choice other than use the machine and will wait for my 2nd letter returning the cheque.
