August 2025 by Christine Courtney
Very busy not very happy with the help you get from them people come back are all the same not happy
August 2025 by James Thomas
Does not offer in store repairs despite the in store promotional material and online prompts via EEs website - a true example of why phone shops are to be avoided at all costs.
Thanks for wasting an hour of my time!
July 2025 by Simon Taylor
Shocking standard of service and care.
English as a language seems to be beyond comprehension for them.
April 2025 by Frank Strathmann
I received a text message on Monday informing me that EE had changed their roaming conditions. That I now had to choose either EU Roaming OR World Wide Roaming. This happened mid contract and I was very surprised and concerned. In the EE App the World Wide roaming was still active. No mention of an effective date or a some background as to why the roaming conditions were changed. I visited an EE Store in Richmond today and both staff had no knowledge as to why the roaming conditions were changed, when they would come into effect etc. So I called EE and had a discussion over the phone about the matter. I was told that I could switch from the EU add on to the world wide add on back and forth. I had to tell the guide that this was not exactly correct as changing add ons are only allowed every 30 days. I work as Cabin Crew for BA and such a fundamental change to my roaming conditions is neither practical nor acceptable as I still had 8 months to go on my contract. I am extremely disappointed about the way this was handled by EE. Had I not investigated this further I would have been faced with additional roaming charges during my next US flight. I do not see the point of forcing customers to switch back and forth between add ons. It reminded me of the 'three' network a few years back when a similar decision was made in regards to roaming. I have now switched to O2 who have a much more comprehensive roaming contract with over 74 countries included. I am however pleased that I was released out if my current contract with EE immediately despite of 8 months running time remaining at no charge. The whole dealing with EE in this matter left me extremely disappointed and frustrated.
February 2025 by Safwan Bader
The woman who helped me was so friendly and helpful. I think her name was Amani, and she assisted me with my questions.
February 2025 by Louis Vaughan
Excellent service, Mariam was friendly, helpful, and professional ?
January 2025 by Nadia Mokhber
Amani is a kind lady, she helped us with our contract renewal and she was very courteous , efficient and informed.
So she offered best possible product and she wend above and beyond her duty to help us activate our sincere immediately.
January 2025 by Brooke Samways
I?ve been waiting an hour and a half in store because the staff said that only the manager could help me and he was ?busy? chatting to a lady about an iPhone she didn?t know how to use? I was in there to collect an iPad which they didn?t even check if it was in stock and kept me waiting for hours. No stars at all if I could give.
January 2025 by BlockChainFrontier
Tanmay and store manager was very helpful today Converter to E-sim and plan upgrade thanks!
January 2025 by Jasmine Thomas
Armani was so helpful really lovely lady and made the process easy and quick
December 2024 by Rithik Jey
Husney at the EE Richmond store provided outstanding service! He made upgrading to the iPhone 16 Pro Max effortless and got me an amazing package with AirPods and an iPad. Highly recommend him for his professionalism and helpfulness!
December 2024 by Karam Khayat
Life becomes so much simpler when you have someone guiding you through every process and helping you assess different options, while also keeping a smile on their face, and that?s exactly what Husney did when I came in looking for a phone. Will definitely recommend EE to anyone I know simply because of him, thank you Husney!!
November 2024 by bob james
Absolutely awful
October 2024 by alessio gaggioli
I had several problems with EE customer services online and over the phone technical issues etc, and the store manager incredibly fixed everything. They were knowledgeable, empathetic and competent . A very customised and excellent customer service. Thank you
September 2024 by Roy McClure
Maryam at Richmond is absolutely brilliant.Nothing is complicated and every upgrade or issue quickly and efficiently actioned.This is my fourth visit over the years and highly recommend.
