June 2023 by Cyril M.
While the ambiance is decent and the service is speedy, unfortunately the coffee served here lacks any real flavor. As a result, we cannot in good conscience recommend grabbing your cup of joe at this establishment. Fear not though, as there are plenty of other superior options in the vicinity.
March 2023 by Google user
The coffee was great and the food looked good, but it was too close to dinnertime for me to try the food. If you're in the area, I'd say that it's a good place to get coffee and pastry.
February 2023 by Katie Engleman
Love the coffee and cakes here, staff very friendly. Always clean and tidy in the actual coffee shop . The toilets are awful!\\nMy other moan is a single person with a laptop working, being allowed to sit at a table for 4 or 6 people. We was a group of 3, and had to sit at a table of 2 and get another chair.\\nThis should not be allowed!!
February 2023 by Payal K
Girl who made the drinks last weekend was making them so fast that they were so poorly made. My pistachio latte was lukewarm with no flavour. I took it back to her and she just pumped in a shot of pistachio syrup and gave it back to me. The flat white we got was also bad.
January 2023 by M M
Love this branch and their staff. My only feedback is for tables to be more regularly cleared and cleaned from empty and dirty mugs and plates (though I cannot comprehend why customers do not remove them).
January 2023 by Mim M.
Love this branch and their staff. My only feedback is for tables to be more regularly cleared and cleaned from empty and dirty mugs and plates (though I cannot comprehend why customers do not remove them).
December 2022 by Avril Stockley
I always like the coffee from Caffè Nero and no complaints today on that score. It would have been lovely if the male staff actually got on with their jobs and served the customers rather than flirting with them! As a result, only 1 female member of staff was actually working, which led to queues and other customers jumping line - grrrrr
December 2022 by Sandra
Ok coffee shop chain. Tables weren't cleared and there was coffee and milk spillage throughout the restaurant
November 2022 by Luca Papaianni
I don't normally go to Caffe Nero after some bad experiences in some shop in Central.\\nRichmond is a cozy place, nice and well organised, so I decided to try this place.\\nI must say, service is very good and quick, coffees are tasty.\\nWorth trying it.
October 2022 by 802barryp
The coffee is excellent. Nice quiet place out of the way. Staff were very nice, let our kids try some luxury hot chocolate which was lovely.
October 2022 by Paul Joyce
Very pleasant staff and they supported the trainee, great to see
October 2022 by Raheel Hassan
Regular here. I enjoy the seating, the vibe, and the coffee. The customer service is mostly good, however the gentleman with glasses needs to learn some more manners. Taking my order with his back to me, serving the food as if he?s doing me a favour and talking in a stern tone. Not the first time he?s done this to me either. The ladies on the other hand are brilliant!
September 2022 by Val G.
So when you are in Rome, or in this case London, try the local stuff. We had seen many Caffe Nero around but we decided to stop here and take a quick break. It had been hot but was starting to cool but I chose a café latte and it was very ordinary. There was a sign advertising a delicious cheesecake muffin but what I got was a small and well very ordinary dessert. Kind of a cheesecake but with muffin squares that look like croutons. The kicker was the rude girl that attended my wife. My wife had ordered from a very nice guy and after she took her ordered turned to a young Asian girl and asked for napkins. The young lady continued with what she was doing completely ignoring my wife for a few minutes. My wife thought that she didn't hear her so she called for her again and the girl bent down below the counter. Another customer looked and my wife and we started laughing. She had heard her and did NOT want to address my wife's request. She leaned over and asked her again loud enough that everyone in the café heard. The girl stood up and walked away. At that point we all thought it was over, she is going to get some napkins and come back but she comes back with no napkins. My wife was going to ask the nice employee that had helped her but decided she was going to get this girls attention and she did but the girl picks up two napkins with her fingertips in the most sarcastic way [you had to be there] and gave her a dirty look. Being that it was Thursday late, it was not busy and she just couldn't understand why or what was her motivation.
July 2022 by Edward Grefenstette
Not the best customer experience the other day. On Thursday 14 July I ordered a drink for click and collect via the app, and the drink was accepted. I arrived early and the baristas were serving other customers (fair enough). Then there was no queue, and I was just waiting there. The baristas chatted and cleaned stuff whole time ticked on, at which point the order was over due. I eventually asked where it might, and they looked bemused and faffed around with the computer, one of them mentioning something about how they didn?t have the app open. I cancelled my order and left because I didn?t want to wait another five minutes, but was slightly shocked by the lack of apology or care from the staff. Leaving two stars rather than one since I want to give them the benefit of the doubt that the issue is in part due to poor software, but a ?sorry? wouldn?t have been out of place.
June 2022 by Anna
This place is lovely with great coffee and food! The staff are nice with particularly Virginia being so friendly and accommodating- always makes sure people are happy
