February 2024 by Dawid Martinkovic
Very poor customer service at prescription desk. With only one person waiting for me I was told that I need to wait 30 minutes. Only after I said that I can?t wait as long due to other plans second person got involved and change this to 15 minutes?.
December 2023 by Vanessa Dee
Pharmacy managed to fulfil my script but due to previous bad experience I wouldn?t recommend. On 2 previous occasions they failed to tell me they had only partially given me all of my medication. And the last time simply didn?t bother to tell me they were out of stock. I waited 5 days before having to go elsewhere. Walkers Chemist in Acton is the best local pharmacy.
November 2023 by Samson Wong
Decently sized boots. Good selection and deals. Can book for flu jab.
October 2023 by Roy Millard
Difficult to get information from staff.Staff are not aware of of covid jabs , flu jabsKept going round in circles, gave up in the end.
September 2023 by Pegah Afrasiabi
I funded very nice stuff specially RITA.She is so nice and helpful all the time.I have been going this store for over 10 years never disappointed and always happy.Best team workFree car parkFriendly environmentPolite stuff
September 2023 by Jacqui Malcolm
I would like to commend Banitya one of your assistants who went over and above excellent service today. He was so patient and helpful towards us. Thank him from the lady trying to print photos!
August 2023 by Miz Bit (MizBit)
My wife had the most humiliating and condescending of experiences at Boots in Kew. A lady by the name of Sue at the Pharmacy counter (according to another staff member she spoke to after), was aggressively rude to my wife in front of our children. Seeing this staff member alone, my wife politely asked if there was someone that can help. To which Sue sharply said ?give me 10 minutes?, my wife then asked if someone usually mans the medicines area on the shop floor. She then screamed ?yeah, 10 minutes!?. My wife could not believe the aggressive way the woman responded. Even this may normally be brushed off as unfortunate with Sue being encountered on one of her bad days, but in front of our children her behaviour was completely unacceptable. She set a bad example of how an adult, especially an adult in a customer-facing role should behave. Our children talked their mum out of complaining to the store manager as they were already afraid of what they saw and didn?t want it to turn into a scene in front of the kids. She obtained Sue?s name from someone at the till.
August 2023 by N R
Pharmacy shuts at 5pm or 5.30 depending on day. Don't make the mistake I did based on the hours on here.
August 2023 by Ben Thornely
I was just helped by a lovely lady called Harriet, who could not have been more helpful and polite. A credit to Boots and deserving of some recognition from senior management.
August 2023 by Misbah Uddin
My wife had the most humiliating and condescending of experiences at Boots in Kew. A lady by the name of Sue at the Pharmacy counter (according to another staff member she spoke to after), was aggressively rude to my wife in front of our children. Seeing this staff member alone, my wife politely asked if there was someone that can help. To which Sue sharply said ?give me 10 minutes?, my wife then asked if someone usually mans the medicines area on the shop floor. She then screamed ?yeah, 10 minutes!?. My wife could not believe the aggressive way the woman responded. Even this may normally be brushed off as unfortunate with Sue being encountered on one of her bad days, but in front of our children her behaviour was completely unacceptable. She set a bad example of how an adult, especially an adult in a customer-facing role should behave. Our children talked their mum out of complaining to the store manager as they were already afraid of what they saw and didn?t want it to turn into a scene in front of the kids. She obtained Sue?s name from someone at the till.
July 2023 by Inessa A
This was my second visit to this shop. We wanted to buy gift sets.Adviser Gul was so kind and helpful. First, she helped us to find aisle what we were looking for and no one else in the store. Gift sets were ripped and part opened, so we did not buy anything.Gul showed us creams I asked for. She explained all about it, helped to choose the right colour of foundation and helped to try it on.She had all the required knowledge and patience and did a great job.Thanks Gul.
June 2023 by Elena Yaseneva
Well stocked store, but general feel is a mess. This store has seen better days.
April 2023 by Indy Gaba
The staff didn?t any good attitude, she should be said be careful you mint bump your head, and then I did she didn?t even ask if I was okay, I would not recommend any to shop at this boots, don?t believe it very unprofessional
March 2023 by Anna Lose
Generally a good shop, with good deals. A few of the staff are nice and professional. However, NO customer service whatsoever from several staff members. Refusing to sell at advertised price or deal (even after showing the tag), standing next to you and checking you scanned every item and telling you that you haven?t scanned an item (before you even have a chance to do it yourself). Never felt treated like a criminal to this degree, before even getting through the first few items. Either they need to look after their staff better or offer more training.
March 2023 by Eva Jeffrey
Went to the one at kew retail one person serving rest was self checkout even though there was a massive que was told because I had reduced items wasn't allowed at self check out had to be served which fine but the lady then proceeds to help people struggling at self check out even though my little boy was getting upset to me have more members of staff on she then proceeds to tell me the items I picked up was priced wrong even though clear sticker stating price she spoke to me as if I was stupid and when I stated that wasn't my fault someone priced them wrong she refused to give me the items for that price even though clear sticker on them to be honest I've gone to better stores where there a lot more polite and forthcoming