May 2025 by Francoise Connolly
I can highly commend the fantastic and very helpful service given to me at this branch by John one of the several banking assistants.He was very patient and courteous,a real credit to Barclays Bank.Thank you all very much.
May 2025 by Catherine Griggs
I was seen today by Julia who helped me tremendously to sort out my
Problem. Big weight of my shoulders as I thought I was scammed.
May 2025 by Nancy Petley-Jones
Sarah and her colleague were so brilliant and patient dealing with my problem and everything was sorted. A huge weight off my shoulders. Thank you.
May 2025 by Henryk Zz
Excellent customer service each time I've visited. I hope the bank remains open as the personal support and kindness are exemplary.
April 2025 by Aubrey Smith
Lauren was extremely professional and helpful. She solved all of my problems in under 10 minutes. Would definitely recommend visiting this branch if you need quality support.
April 2025 by Nikki Clapp
Amazing manager John was absolutely brilliant- patient and funny dealing many times with my nightmare of having everything stolen. I have been in nany times and he never loses his patience with a75 yr old anxious customer. Thank goodness you have have placed him here as past managers were brusque to say the least!!
April 2025 by Vera Culaj
Thank you Lauren for your help you was a star super helpful
April 2025 by Tomi Horvath
Today my partner went to Barclays in Richmond to open a bank account. An Asian lady was very rude to my partner, she wanted to send my partner away right away because she didn't have an appointment. However, yesterday we tried to open an account online and advised us to go to the bank, and yesterday I spoke to the customer service, they said you can go in the bank without an appointment, you just have to wait a little longer. Well, it was all in vain! Because the Asian lady had such an accent that it was difficult to understand what she was saying, and she?s had to ask her back several times because of this. My partner's native language is not English, but the employee's accent made this much more difficult. Of course, my partner speaks enough to answer the basic questions that are necessary to open a bank account. My partner called me to see if I could understand, but the clerk refused to talk on the phone and sent my partner away. I don't think this should be handled this way! You could leave your unnecessary questions to yourself! My partner was told that to her, we tried to open an account online, but we couldn't and we got the answer online that we have to continue the application at the bank! For which we also received a code that my partner showed her! Understandably, she was told that he wanted to open a bank account. Why can't you be helpful? Doesn't she work there to help? It's unbelievable that the bank can employ people like that!
April 2025 by Ken Rayne
Quick and efficient service in the Richmond , Surrey branch.
Thank you
March 2025 by Suzy Stone
Fantastic service by Sofia, very nice charming young lady very knowledgeable.
March 2025 by Bijan Farhoodi
I had a complaint with the Bank and Teddy helped me at the branch in Richmond. He was very polite and friendly and solved the problem in a professional manner.
March 2025 by 7 TVR
Lyme on the cash till is fantastic and an asset to the branch
March 2025 by Philo Mena
Syed spent time to setting my app and helped with credit card. Great service
March 2025 by alex lotz
Great service from Julia with our new account set up. Thanks..!
March 2025 by Zainab Daud
Great service received from Syed- he helped me with Credit card- very knowledgeable person
