August 2025 by T - Ron
BEWARE predatory behaviour towards customer. Will issue you a ticket after 45mins even if queue around services or you charge too long. Shop will play ignorant to get you to pay. Never again.
June 2025 by Jaya Mount Jones
They never have any toilet roll and it always smells
June 2025 by Stefano Girolimetti
I am 41 years old and I have been driving scooters/motorcycles since I was 13 years old, in this country and others. I was never asked to remove my helmet before refuelling, until last week, at this petrol station. This is an inconvenience. However, I completely understand why you are asking this of your customers now. Crime is up, police do nothing, and I'm sure you must have been burnt. Someone must have refuelled all geared up with fake plates and then left. I get it. HOWEVER, the solution is not inconveniencing the honest riders who are trying to get to work on time. Why don't you do what *you* already do in the U.S. and other European countries? Take payments at the pump. Pre-charge the credit card, and only then allow refuelling. Automate everything. It's 2025 for crying out loud. I don't think there are any laws in the UK that prevent this from happening. We both now why you don't do this. You want to drive people to enter your shop to sell them more crap/junk. I don't want to buy your sweets / junk food. I want to be on my way as quickly as possible, with as little inconveniences as possible. Get a chip and pin machine at each pump, and let us pay there! We save time, you save money on employees! If this can be done in the U.S. and other European countries, why can't this be done here? Needless to say, I will not stop at this particular petrol station again. Today I refuelled at another Shell location, and I was not asked to remove my helmet.
March 2025 by jpginn
Don't visit here twice in one day. The parking robot will assume you never left and issue a Parking Charge Notice. Station staff aren't able to cancel it, so you have to appeal formally.
February 2025 by Barad Abolghassemi
I mean first off, some pumps just didn't work. Second, some pumps leaked gas. But other than that, they've had a great convenience store and customer service. Nowadays they have improved on the gad issue and therefore I'm giving it a solid 4 stars
February 2025 by Charles Tarriere
It seems that I am not the only one that has suffered from a parking fine for staying more than 45min on site. I actually stayed 47min !!! on an extremely busy day during the holidays. I spent money using various services (car wash, tyre pressure...) but it doesn't seem enough for Eurocarpark that manages the car park to justify an exemption for 2min extra stayed on site. Once again, the day was extremely busy.
Like many before me, I have no choice but to pay the fine. BUT what is clear is that I will NEVER use any shell gas station in this country again. I tank for about £300-400 per month. Well done Shell for losing my business.
December 2024 by Ryan Simpson
We stopped in here on the way through for refreshments only to be landed with a £100 fine a week later (£60 if paid promptly) for the privilege of visiting and spending our money there but apparently over staying our welcome by parking for too long.
Some clear visible signs could have avoided this cost for myself and lots of other motorists by the look of things, but then I guess they?re kept discreet for this very reason.
December 2024 by SJ S
Shamelessly expensive fuel. All hail to greedy profiteering
October 2024 by George Morgan
I won't be coming to this shell again!.
I always come here to wash and vacuum as the facilities are great.
Today at 10:30am I washed my car, I went into the store to extend my time so I don't get a fine and the person who served me (at about 11:40 and he was the only person on the till), was very rude as I was putting in my registration into the tablet I pressed confirmed and was double looking to check I put the registration correctly, I didn't even get a chance half way though the man said yhhh yhhh yhh yhhh !!! and snatched it out my hand to make me fhinshed, I said that's very rude and you shouldn't rush people and I walked off, this is very disrespectful, rude and degrading as I need to check so I don't get a fine, I didn't even get a chance to double check.
I know nothing will happen from this, I'll probably get a reply saying sorry for your experience or get to make an complaint ?, what I want is to talk to someone higher by email to the manager to discuss this, so they can check the camera to see who served and give them a warning, but a that's a lot to ask.
Just disgusting customer service.
October 2024 by Demyd K.
car wash downgraded massively for the last period of time, foam is not available and brush is not supplying any shampoo, no point of use coz you simple can?t wash your car without those 2 things, sad
October 2024 by Claire Palmer
Just stopped on our way through travelling to into London. The service shop is brilliant, has a range of products/snack and a costa coffee shop & more importantly toilet facilities! We parked outside the shop & popped in with no problem
October 2024 by Leon Lees
Jet wash closed?????
September 2024 by Alazarin Mobius
AVOID THIS SERVICE STATION AT ALL COSTS!!!
Absolutely horrible service station. Do not ever use this service station to charge and/or wash your car. At least two of the charging points are broken at any time and you're charged an automatic £45 deposit just to find out if the charging points are broken. The car wash is miserable with such short timeouts that you're better off washing your car at home with a bucket of soapy water and a sponge.
After my underwhelming exprience of having to wait for ages for a vacant wash bay [yes, one was broken and another driver cut in front of my car while I was in the loo], I found a parking penatly notice waiting for me on the doormat two weeks later.
Euro Car Parks and Motor Fuel Group are using that station as a scam and should be ashamed of themselves. Sure, you get your £45 back after a few weeks but meanwhile they're earning interest on it. At the same time, Euro Car Parks is busily issuing parking fines to drivers who just happen to take longer than their meagre time slot allowance.
Under no circumstances ever use that service station. It's cheaper to let you battery run down and get an AA roadside callout.
August 2024 by Roger Perez
Great!
July 2024 by Fiona Campbell Hicks
Good petrol station, but the loos need cleaning. Why can?t petrol stations have decent loos? The ladies is a health hazard.
