March 2024 by Ze Zeus
Ionnis not showed any costumer service skills, I had a pick up at the counter, and without any check on the situation sent me to the box, where I spend half hour plus to figure, as a new user, and I was waiting on costumer service assistance on the phone phor another while, until one of the girls passed by, and I asked her skme info, she promptly analysed the situation, direct me to the counter where the other colleague assisted me as well as she did, proper costumer service from Suzi and Tafava, Shame on you mate,
February 2024 by Favve Brown
Why does it cost £10 more for an EV charge than at other stations? I won't be back and realise why less and less motorists are choosing to charge their EVs here. For goodness sake, it costs £10 more than other stations and £20 more than the 'SimpleSocket' on-street charging. Stop fleecing people, there is a cost of living crisis for chrissake!
February 2024 by Genreception DT
Absolutly shocking experience! Imaging being abused by staff because they didn't concentrate whilst you paid! Then to get a legal letter almost 4 months later to say you left without paying for fuel! Fortunately I paid by card and kept the receipts. The staff member is falsifying a claim because she messed up. Never going to use shell in west hill Putney again.
February 2024 by Daniel
Great place with all the facilities you could ever want for a garage.
October 2023 by Kirsty M
Pulled in to use electric charging point and pop into their porter cabin shop and toilet . Man in shop said because its gone 10pm he couldn't give us the key to use the toilet . I had my two daughters with me and we aren't local so wouldn't have a clue where to take them ASAP as they were desperate to go to the loo. What did he expect me to do with a key ? Not helpful at all , will take your money though! Will not rush back to use this please again .
September 2023 by anna lou Austen
There?s building works going on here and the self wash booths queue are blocking half electric pumps and getting to any other air and vacuum pumps. So me queueing up for the one reachable air thing means I?m blocking all the other electric pumps. No humans present and whole thing is turning into chaos.Not love you mention air abd vacuum pumps are on the side of one of the electric pumps so if all electric things are full, us with real cars who just want air and vacuum will be screwed?for hours or how ever long it takes to charge those ridiculous contraptions.Avoid avoid avoid.
June 2023 by S C
Like any other shell good customer service
June 2023 by NKG Lomdom
The four booths never work, it is expected that when the weather is nice there to be a lot of people to be busy And always work one or two at most. as it very often happens that there is no cleaning foam, the brushes with very hard stiff bristles. Overall not worth it.
June 2023 by DoritoKing94
Prices were extortionate, they did have interesting USA products which are hard to come by here but paying 3.50 for some soda is a bit too much imo - the toilets included seemed cleanly kept.
June 2023 by baby doll
I wanted to use the toilet , however the lady working there said I wasn?t allowed to use it bcs she is not there the stand at the door whole day, all I wanted was the door open, very rude , how can you have employees like this ?? Disgusting
February 2023 by Philip Lee
Jet wash & fuel. Caveat - went on early Sunday morning, best time.Fairly quiet and wash bays were readily available. Self jet wash but an excellent system. You pay for time and then choose what you want to do, soaping, rinsing, final rinse etc. No need to panic and rush the job, run out of time, no problem add some more minutes, continue. Super. The list of wash types could be better explained but really, you just need soap spray, go over with brush or better still, your own mitts and then rinses. Simple. 10 mins maxFuel was simple too, fill up and pay, no dramas, all fuel types catered for from a typical Shell
February 2023 by Andreas Bullan
After filling up and bought something to eat whilst sitting in my and guest what a pcn ticket .really sad they way they making money delayed on the till and complaining overstaying sad and pity .
January 2023 by Mara Manini
Costa coffee rather fuego stuff, barista was going ham. Big respect!
January 2023 by Tafara Ali - Hadhurina
Very good customer service ? ? ?.Nice place to visit ?.
December 2022 by Rebecca Ee
Nearly always a queue at the till. There is a young gentleman that is always smiling and eager to help. The female manager is so slow she is almost in reverse.As for the Costa Coffee, they have got my order wrong twice on 2 seperate occassions. When questioned, I just got a blank stare from the lady so I left empty handed. You are better off ordering from the machine as firstly it is quicker and secondly you have a better chance of getting the correct drink.
