January 2024 by bl4s3m4rz0
It is not a great surprise this branch is closing. First of all the recepcionist guy is sleeping behind the counter, my 1 hour parking was almost expired and I was the third person in the lane.Applied sit h account to here as Citi is over. Should be 2 click in the 21th century? obviously is is not. Lloyds stucked in the 18th century isn?t a modern bank at all. So I have to jump for identity check even if I have a gold account at citi for a decade now. Last week I jumped in, they found out EU passport isn?t enough I need proof of address is well. The indian lady boss said it can be bank statement as well. Now the sleeping boy found out the first page isn?t enough with the address, I need 3 months complete statements. Did he or his boss lied to me?! Opening times are rubbish, not for working people, I had to ask a half day off as I work more than this stuff.Avoid them, if you check the bank lists online all the other bank are better than this.
September 2023 by Angelo
Worst bank and worst customer service ever experienced.Slow rude not efficient.Time wasting
September 2023 by Kay Barrett
Really lovely kind helpful staff very disability friendly which is extremely rare Thank you ?
March 2023 by silvia h
Lloyds Putney is my local and the only branch I use. According to Google it should have been opened until 1pm today, Saturday 18/02/23, unfortunately it was not and I ended up not paying the money in.?
October 2022 by Zulf Usman
Always a delay in the staff depositing my quick deposit bags!Very bad service.
April 2022 by Zohan
I have been banking with lloyds for more than 5 years, and never had to go to a branch for anything apart from taking out or depositing money.So, recently I lost my card, and declared it as lost, and even after that I got a transaction in my app, done by the person that found my card. To discuss this issue, I went to this branch. The lady saw my app and everything and then she told me to bring ID proof. She said to come back with ID as soon as you can.I went all the way back home and came back with the ID, and then another lady told me that I have to call the fraud team myself and they cannot possible do anything for me on branch. Understandable, but why did not they tell me this BEFORE sending me home to fetch my ID? They made me waste travel money, time and have stress, and I have been running on the street with a baby stroller back and forth for no reason.The worst thing is that they did not even bother apologizing to me for this.Then I called the fraud team and took ages to get to them but I solved the problem all on my own calling them.
November 2021 by A Google User
Always same issue with deposit point and the staff always force you to us this. No one to help and just time wasting there... Probably I need to open account in another local bank.
November 2021 by Tommy Kendall
Had a great customer service guy called Chris. Amazing service, thank you so much!!!
August 2021 by David Freeman
Always same issue with deposit point and the staff always force you to us this. No one to help and just time wasting there... Probably I need to open account in another local bank.
August 2021 by Samantha Eldridge
I had a really great experience a few days ago - very helpful and lovely staff.
August 2021 by C L
Staffs are so lovely and helpful to me today, I am so grateful after very bad experience from the northend road branch.
January 2021 by Anita Samuel
Always happy to help
January 2021 by Alex London
Convenient location, friendly and helpful staff
January 2021 by Hsyn Syr
So slow
January 2020 by Antonio Asselta
Useless
