February 2024 by Amanda R
Terrible pharmacy customer service. The customer advisor was not listening whilst I explained my issue which meant I had to explain myself several times during which she continued to scan multiple prescriptions in front of me. The resolution was to stand to the side and wait for a pharmacist to speak to me however, at no point was the pharmacist notified that I needed to speak to her. Whilst I was waiting, I witnessed the same customer advisor be very condescending to another customer and told him ?to be happy?.As a doctor myself I?m very saddened by this experience and would not recommend this pharmacy for either speed or professional service.With the increased demands on the pharmacy service, this location needs to up its game.
February 2024 by irisha irisha
Today, for the first time since arriving in London, I was seriously humiliated. I came 1.5 years ago, forced, because there is war in my country, with two daughters. I still don't know the language well. But all the people until today have been kind to me. I believed that people working in pharmacies should be especially empathic. But not at this pharmacy. The man repeated the phrase several times that he didn?t know where I came from or what I wanted. Yes, it was difficult for me to explain, but before that people understood. He also simply repeated several times from above that they say that here in this country, UK, and not somewhere else, you don?t have this. Resentment, humiliation. I couldn?t even imagine that I would encounter such discrimination at a pharmacy Boots
January 2024 by AJ Miller
Awfully run down little shop, in terrible shape and really messy with loads of empty shelves. Pharmacy staff refused to let me pay at their checkout so I was forced to wait for the main till, in which the one staff member had no sense of urgency. His colleague ignored the 10-strong queue and instead felt it a better use of her time to rearrange mascara. The staff here just don't care.
December 2023 by Charne Harris
Probably the dreariest, saddest shop I've ever seen. Its poor lighting, leaky ceiling and sad customer service make it a bleak place to shop. The shelves are always understocked and the staff are unfriendly, unhelpful and unwelcoming. Sometimes it's just not worth the trip. Definitely in need of an overhaul.
December 2023 by Matthew Hollick
The pharmacist at this boots is an Ahole that loves the sound of his own voice. I caught him patronising a customer looking at products behind a shelf followed by mans planning a product to a woman who did not need the information he was providing and felt deeply uncomfortable. This happened just before he passive aggressively told me to go pay at the front as it was quicker. In all my life I have never seen such disrespect for humanity general.
December 2023 by Tom Ryan-Elliott
Great service as always with Boots however some repairs need to be made within the building
December 2023 by Francis Newmarch
Took ages to answer the (phone prescription department) and doesn't have a delivery service.
November 2023 by KG NZ
Called ahead to check. Told it would be there in the afternoon. Waited 40mins only to be told it?s not there. When asked if I could call and check next week to save long wait the pharmacist couldn?t understand this request.
October 2023 by Sofia Lucic
The pharmacist served a woman first who cut in the queue first even though I had been waiting for 15 minutes and had told her what I needed, the woman then got the last pack on the medication and there was only 1 left in stock, although I?d asked her for it 10 minutes prior and the woman who cut in front me had just arrived there. Shocking service would avoid.
August 2023 by Geo J
I came here to pick up my dad?s medicine. Their staff here are really friendly especially to Edona ?
August 2023 by Andrej Mi?katovi?
We're always buying here everything for our 3 month old son. It has everything that baby needs
August 2023 by Geovan Joseph
I came here to pick up my dad?s medicine. Their staff here are really friendly especially to Edona ?
July 2023 by Laura Corrigan
Pharmacist is never there (especially first thing or over lunch - peak times) so nothing can be sold even over the counter. Rude, unhelpful pharmacy staff. Store shelves are half empty and there are always leaks and issues with the store itself.
June 2023 by Hannah H
Love boots, hate this store but it is the closest to home. Always issues, slow and long queues, no customer service, closed due to constant leaking or pharmacist away during peak lunch time. Head office needs to pay some attention to local stores!
May 2023 by Kat Gupta
Genuinely dislike using them as my pharmacy but they're the closest one to me. The pharmacy always seems understaffed leading to long queues, typical waits of 30+ minutes just to pick up a prescription, and they never pick up the phone. Currently in the queue, it's been 40 minutes and still no sign of my prescription!