December 2023 by Daniel Deefholts
I was served by an extremely rude, unprofessional, and aggresive pharmacist who was similar in age to myself. Though the only difference is that I know how to deliver on high standards of customer service!She refused to sell me some OTC old and flu medicine. This is my first cold of the season and never ever have I been spoken to aggressively in any pharmacy before. No hello, or how are you today. Just rudeness and scrutiny.When I appeared with symptoms and handed over some lozenges, she interrogated me like a criminal in a police station. She spoke to me condscendingly, then proceeded with several questions such as "Were you in here the other day?".I haven't visited the pharmacy since my last prescription collection several weeks ago!Most likely will change to a new pharmacy now. She lacks proper customer service skills and offers nothing more than a poor attitude and abrupt way of speaking to the public.I decided to report the incident to Tesco Customer Services, as this is the second time that I've been spoken to rudely by the pharmacy team. They should all be put on a customer service refresher training course or find new staff!Learn how to speak to your customers. Unprofessional!!!
November 2023 by Veroo
I asked personel to give me something for my stomach problem. She gave me something, I bought it, but noticed imidiatelly something les expensive. I said I would like to returned it and take the other one instead. She called a manager. My mistake was I didn't check a receipt when I was there. He charged me £3.75 for a "Healthcare". WHAT A JOKE!
September 2023 by Gillian Stratton
Very good ?
July 2023 by Peggy Dennis
Very very slow service. Waiting 30 minutes for my prescription that was handed in a week ago. Very badly coordinated staff
July 2023 by Barbara Coleman
My opinion has changed
July 2023 by Michael Clinton
Absolutely useless, went to pick up prescription 03/06/2023 , person asked my name and address went behind to look, came back and asked my name and date of birth, then went back looked again and was laughing with girl, then came back and asked my name and address again , I said you must be F....king joking , he then said don't swear at me , I said I swore but not at you big difference,the manager then took my payment and then refused to give medication or refund, this was her reply on phone today 11/06/2023, you never came back to store I have reported you to doctors for swearing at us , so basically they can steal you money and just like that .. horrible and barr miles the worst pharmacy I have ever been to in my life .
July 2023 by Mike Malyan
Dont bother unless you fancy being publicly humiliated by the pharmacists. Needed an emergency prescription of antidepressants after losing them, and was made to feel like a villain. Incredibly disrespectful and i honestly question if i would use the service when in need again.
February 2023 by mandy pearce
I have recently used this pharmacy having moved from Zina,( went down hill after New owners took over,in the last year).These guys are great,the pharmacists go above and beyond to help,you never feel like you are inconveniencing them.I have been in several times to check health issues,for myself and my family rather than go straight to the doctors,so thank you all.Thank you to the front counter staff always happy to help and assust,huge thanks,you are appreciated.
January 2023 by Kebab Ye
They do not answer on the phone and hang up phone !!
December 2022 by Keely VREC
Awful experience! If you need help and guidance this is not the place to go in an emergency! Pharmacist and staff incredibly rude and condescending. Left in tears!! They should be ashamed of the service they provided today!
August 2022 by Carolina Delgado
A bit far from me. I don?t give them 5 stars because I have to wait for 1 months for my medicine to come.
August 2022 by Rhiannon S
Terrible pharmacy. Poor communication. Have been using for years and will be switching. I had a prescription submitted on a Tuesday, approved by the doctor on the Wednesday, went to collect on the Sunday thinking that was enough time...told it wasn't there. Called the doctor on Monday and was told it had been sent Wednesday. Call the pharmacy on Monday evening and am told they don't have my insulin needles in stock and haven't had them for weeks so I need to call my doctor and get them to change to a different brand. I am now out of said needles and will have to reuse old ones (not good and dangerous) and will have to call my doctor to request a change....and best news, I am beholden to this pharmacy because I had to collect part of my order (insulin...also keeping me alive FYI) so will have to go back a third time and hope they fill the order urgently. All of this I could have done last week when it wasn't an emergency or even today..but apparently they don't call people because it would take too much time to call every person with an issue...and yet even when you come in to collect it they still don't tell you.... So when you are supposed to find out you need to fall your doctor is a mystery.Note I would forgive this if it happened once but this is the second time. The same product but months ago (and have ordered it between then and now). Last time I was due to go on holiday and had to ring around out of hours doctors to find one who could prescribe something else.
February 2022 by Elizabeth Williams
Just wanted to say thank you to the Pharmacist who dealt so kindly with my Grandson on Friday afternoon 7th January. He was kind and helpful. Great customer service, sorry didn't get his name.
September 2021 by Sham Soft
good staff had to wait a bit but service was very good guy on the counter was very helpful and kept me updated about my prescription
August 2021 by Ali C
had a really nice flu jab here in 2020, bang on time. I had excellent service there. The pharmacy is usually ++ very very very busy ++ so don't expect to be served right away, plan to do your shpping and then pick up items after that. That is the way. They are very nice people but the system is just that way! If you want a more organised pharmacy try Boots but i find they never have anything in stock. With these guys they have most stuff but you need to be patient. There will be a wait of probably 20 minutes. I just don't mind myself.