August 2023 by Jen HM
Janet was an amazing member of staff and things ave really going downhill since she left. The shop often looks grotty and the prices of donated items really are very high and not if the best quality. The last time I was in a very grumpy woman spent her time watching people on the newly installed cctv and did not engage. Today she was at the back barking orders at another member of staff. I spent £72 and asked if I could have a bag. He said they were 25p. I said but I just spent £72 couldn?t I have one, a used one? I asked if there was an ikea bag I could have as the items I bought were heavy. He asked the grumpy woman at the back. She said no, that if they gave me a bag they could be fined £5000 what utter rubbish. I shop in charity shops all the time and I?ve never heard such nonsense. This woman is clearly unhappy with her job. She is unfriendly and actually quite rude. She does not represent your charity well. I will take my business elsewhere until she has had some training in customer care.
July 2023 by Google user
Janet was an amazing member of staff and things ave really going downhill since she left. The shop often looks grotty and the prices of donated items really are very high and not if the best quality. The last time I was in a very grumpy woman spent her time watching people on the newly installed cctv and did not engage. Today she was at the back barking orders at another member of staff. I spent £72 and asked if I could have a bag. He said they were 25p. I said but I just spent £72 couldn?t I have one, a used one? I asked if there was an ikea bag I could have as the items I bought were heavy. He asked the grumpy woman at the back. She said no, that if they gave me a bag they could be fined £5000 what utter rubbish. I shop in charity shops all the time and I?ve never heard such nonsense. This woman is clearly unhappy with her job. She is unfriendly and actually quite rude. She does not represent your charity well. I will take my business elsewhere until she has had some training in customer care.
June 2023 by Ginaah Harris
Friendly staff very helpful especially the young blonde lady couldn't fault her nice shop great prices
May 2023 by Lilly Adolphus
Manager(blonde hair) at the purley store is just plain nasty, one day my mum came in to return something on the last day she could return and the manager was at the till and wouldn?t allow the return.\\nAnd on another occasion I came in to return something and she said that they don?t sell it for that price and she claimed that I changed the tag, not only did she get angry with me and say ? how about don?t come back? . Then when I came back she was really rude to me saying that I was band from the store. Then I came back another day wearing a mask , some how she knew it was me. This lady then comes up to me very close and says ?I don?t know how many times I have to tell you that your band from this shop? ,then threatened to call the police because of her claim that I changed a tag (she calls it stealing ).she issued a band on paper and the old man at the till was angry at me aswell and told me to leave .\\nJust pain nasty for a manager really just because of some power she has
January 2023 by Sarah Harbert
Used to be my favourite shop, but price are a joke. Also its the only charity shop iv ever been In where there is no mirror...ridiculous considering they sell clothes.
July 2022 by Michael Selwyn
I enjoyed my visits to Barnardo's Purley especially when I gave away two DVDs named Downton Abbey - Series One - Complete (2010) and IDMC - Live & Phaat In London (2004) to charity today from 2:16-2:18pm.
April 2022 by na p.
It is really frustrating trying to support Barnado's.According to the opening times they close at 16:30 but they close the shop at 16:20.Photo coming soon of the opening hours.
September 2021 by Tony Hawken
The shop is let down by the manager who calls herself Janet. Most of the time she hides at the back. When present in the main part of the store it is apparent that she lacks social skills and in my case she has taken an active dislike to me and refuses to serve me. Apologies to the other staff that have served me with a smile and have taken the time to chat with me.
September 2021 by Victoria Cox
Really love the place.That's why I Volunteer there. wish I could spend more time there. The people are so friendly there.
May 2018 by Beatri?Ä? Mackeviciute
5 stars. Staff are polite, helpful and things are really cheap.
