August 2023 by Stephen Hoey
I am terminally ill, semi disabled and digitally dyslexic, I accidentally deleted my mobile app and I dont know what I'm doing on the website and the best advice I've got is go on the website ?????
June 2023 by ?? ??
Awful stuff service at reception! When I asked to give me advise on my issue or close my application to get account he told me that they don't close it, though they told me before to come back to the branch if I will not get a call from them withing 3 days.
May 2023 by M J B
Waiting in a queue. One person serving. Queue building. Two staff standing around doing nothing. They?re trying to kill off face to face banking and put everything online. Some things can?t be done online. Useless bank.
April 2023 by Solin Pembe
I went to transfer money to another account, the lady who dealt with my transaction was lovely but super slow. If you have time in your hands please go to this branch but I won?t recommend you go there if you are tight with time!
March 2023 by titi poko
They app couldn't recognised my ID for new account, I went to their branch in woolwich staff members couldn't help as well.I went to the next door LLOYDS bank and they helped me immediately to open my bank account, checked my I'd.Natwest refused to checked my I'd they said use the app but is rubbish. Don't go to natwest.
July 2022 by RiKa18 W
Racheal is friendly and professional. Thank you Racheal for the good service and customer care.
July 2022 by Marina L
The staff named Rachel and Zafar was very helpful regarding my problem. They sorted out my problem very quickly. All staff at the branch are welcoming and professional staff. They care about customers.
February 2022 by Aaron Cann
Polite and highly professional staff greeted me at the entrance.My meeting was only a couple of minutes late to start and I was allowed to ask questions, seek advice, and make a financial plan for an entire hour.The gentleman with whom I met was very knowledgeable and great at explaining things.
December 2021 by Amy Lewis
Quite shocking service. One woman actually commented on my salary and asked me what I do - in front of other customers! Always seems a mess and unprofessional. You can do better Natwest!
November 2021 by Hung voong
Very busy branch but nice to see kay and Anne Marie from old Blackheath branch.Everyone was really helpful thank you Daniel for your great service too.
October 2021 by Katie Lawrence
Service is extremely slow and expect to queue up for 30mins +
July 2021 by Dapper Lounge
The worst experience I?ve had at NatWest, the staff were really rude and not willing to help at all. Specially who standing at the door man and lady horrible experience
June 2021 by Gezim GJELAJ
All the time I go to the NatWest bank in Woolwich all the time I get support and help from the stuff I?m very pleased from all of them
March 2021 by Dionne Kayleigh
The staff are always so friendly, and very smiley.... I have always been greated warmly.They are very helpful and I leave accomplishing what I had intended to do... Keep up the great work!!
March 2021 by Matthew Haverty
Had to make a large payment as part of deposit for mortgage. Staff were very helpful.
