October 2023 by Akin Ogunseitan
Poor customer service, I was locked out and spoken to through glass. I was told they need to go home so my half an hour bus ride was futile
October 2023 by vlasta Omoregie
Under staff 90% of time mostly 1-2 people on counter and very slow working long queue but no-one attended
August 2023 by Karima Soulafa
Always good sevice and excellent stuff
August 2023 by Alex Gonzalo
The stuff it?s so rudeHer name it?s Rachael not helpful at all also she is so racist as well I guess they way how she talk
May 2023 by Asim Khawaja
I don't often go to a bank now as most things are accessible online, however, on this occasion I did have to make a deposit in person for a business account. My initial thought was to use the business account only quick deposit machine, but they never have any envelopes there any more so how is one supposed to deposit into the machine? I then waited in the queue. There were three cashier's working at the time, there were about 6 or 7 people ahead of me and there was also a queue at the back of the bank for people waiting to be called in for appointments. I stood patiently waiting and watched as I saw people not being treated as people, on both sides. I could see the frustration of both the customers and the staff. Customers unable to get the answers they want and staff unable to provide them. It's really sad. I felt for everyone in the bank. The poor customers waiting in queues, the staff of the bank having to deal with queries about the banking app and issues in resetting a password, trying to understand those who couldn't express their problems. I don't claim to have any solution to the problems I see, but surely there are those who are clever enough to fix these problems. If I'm honest, not one person in that bank looked happy and that makes me sad. Hopefully things are better next time I go in.
May 2023 by M M
I walked in yesterday, and staff members were very helpful! Especially thank you for Stacy, who were friendly, nice and very helpful! Thank you!
May 2023 by ?????? ???????
came here on May 20th at 10 am a blonde woman in glasses did not help, she just said the same thing and also did not want to sort out my problem
April 2023 by Agata S
I am very unhappy because today I came with my daughter to open an account for a teenager. I was asked if I had applied online which was uninformative as it was not possible to do so on the website. The lady said that we needed to make an appointment which was understandable so I asked her to find one. After a few minutes the woman said she would call me in 15 minutes and we would make an appointment. I gave her the phone number. Nobody called me back. I just wasted my time
April 2023 by Maria Pawlowska
I have been several times.I always get help.Friendly service sometimes takes a long time. I,m satisfied.??
April 2023 by 21 WEST
I am writing to provide feedback on my recent experience with your Woolwich branch. Unfortunately, I am not able to share a positive experience.A few weeks ago, I discovered that my savings account was blocked. I immediately called the number on your website, and I was advised to visit a branch with my ID to get it unblocked. I followed the instructions and visited the Woolwich branch, but my account remain blocked even after my visit.I called the number provided again, and I was advised to go back to the Woolwich branch. I spoke to a lady at the branch who said that she could not unblock my account and that she would make a request to another department to do it. I explained that this had already been done 14 days ago and that my account still is blocked. However, she mentioned to me that the guy responsible for unblocking accounts was busy and had asked her to hold off till later.I made one last call to the online number and was told that my account could be unblocked at the branch. It's been over 20 days now, and my account is still blocked. I must say that I am extremely disappointed with the level of service I have received from the Woolwich branch.
March 2023 by Samanita
I am very unhappy because today I came with my daughter to open an account for a teenager. I was asked if I had applied online which was uninformative as it was not possible to do so on the website. The lady said that we needed to make an appointment which was understandable so I asked her to find one. After a few minutes the woman said she would call me in 15 minutes and we would make an appointment. I gave her the phone number. Nobody called me back. I just wasted my time
January 2023 by Angeliki Pata
Very good customer service.
January 2023 by juliet osaro ogbaretin omusi
Customer service is good and hard working team
June 2022 by Yasin Elibol
The staff are very helpful and cheerful
March 2022 by A H
Really hit and miss customer service. Most of the times the person at the till is depressed and takes it out on you by acting like she just wants to be done with you. Making it very clear she isn't interested in anything you have to say. Sarcasm and eye rolling in abundance. Poor customer service for poor areas I suppose. I know they don't act like this if they were working in a posh area.
