December 2023 by Dawn Stone
I found the staff helpful and friendly. Was in and out within 2o mins
December 2023 by Aslbek Alimukhammadov
At 11 am the bank is not open yet
December 2023 by Hugs B
Really bad service at this branch. The employees are very unhelpful and rude. Very badly run branch. Barclays should send the staff at this branch for a rigorous customer service classes.
November 2023 by Ravi Shiyani
Wanted to visit the branch a couple of weeks ago after a very disappointing service from the branch staff/ Mortgage Advisor early on the year when they did not get back to my friend and I fir his mortgages enquiries, even after my second chase up and the staff taking all the financial details for the porting of one residential and one Buy to let mortgage from another provider.I contacted a staff member a few weeks ago to check if the customer parking was still available as I'm disabled and a heart patient and that parking and walking from across the busy street or TESCO car park was not an option for me anymore. I was told that the customer carpark for the complex was no longer available for free!! Come on Barclays, give us disabled people an opportunity to live our daily lives to the full normal potential. Voice for your customers to the complex owners AND the council to provide parking outside...Your voice is loud.....make some sound for the needy. Does not require much road changes to adapt....please.
August 2023 by yedidia babadi
the lady with blond short hair at the counter was extremely rude and dismissive. Made my experience really bad
August 2023 by Emmanuel Adegoke
Nice going there, service was quick and fast.Lovely workers,nice people,always attend to customers with respect and good services ?
June 2023 by Keerthi Subramanyaraju
Negative experience with Barclays Bank's service. It appears that the staff was unable to assist you in unlocking your PIN and handled the situation poorly by blaming me for forgetting it. Additionally, when you requested help with registering your app on a new phone, they asked unnecessary questions about where you obtained the phone. Furthermore, after waiting for over an hour, they were unable to print my bank statements due to a claimed network issue. This level of service is unsatisfactory, and as a banking institution, Barclays should strive to provide better solutions to its customers.
February 2023 by Ami Sinayoko Gonzalez
Some staff needs a training in customer service. Rude and with attitude is not the way to go to your customers. Also, useless processes, everyday makes more sense, people going with Monzo and Revolut. I?ll be next
December 2022 by supaman lova
Awful, waiting an hour just to be able to speak to a real person and TRY (emphasis on try) to get them to help you instead of trying to wing you onto somebody else or send you to do things online. They've cut down on staff and the service is in shambles now.I miss the old Barclays bank next to Wilko. Much better
December 2022 by Bubbles 1234
Had outstanding customer service from a lovely lady today. She helped set my card up and supported using the inside machine. Thank you, and all done with a smile.
November 2022 by Rubayet Islam
I have experienced very very bad service today in woolwich branch.My bank card stuck inside the machine. I m waiting for 30 minutes but no member of staff can't help me. I can see only one member of staff in whole bank. Other staff not helping the customer. Finally I need to leave the bank and not getting back my bank Card. It's completely not acceptable as a important financial institution. It's very important to put more staff and train them properly how to help the customer . It's very much unprofessional service experienced.Very very bad Customer service.
August 2022 by David Denton
In bank ATM broke down and took my money (£300) and staff seemed disinterested. They promised to investigate and call me back before end of play but no call received. Have had to complain centrally to Barclays. Don?t use the machine.
July 2022 by Sue Collins
June 2022This week I visited this branch to sadly inform them of another bereavement. What a difference from my previous visit. My brother and I were shown compassion and were seen quickly. The service was excellent and we would like to thank the two ladies who we dealt with. You made a hard task for us much easier to bear.Today I would like to give you 5 stars. ?????
June 2022 by Clare Oliver (Clare)
Admittedly, we did have a rather long wait however, Never had an appointment which is fair enough my only gripe being it could do with some extra seating as you have to stand or sit on window sill ...all that being said, we was very happy with the service provided by the Barclays team who were very competent in the service they provided and very helpful
June 2022 by Alex Carapcea
why do you even exist as a branch, if you can't even fulfill the sole purpose that you've been put there to do, by the bank?not the first time either...
