September 2025 by Jenny Davey
Very pleasant experience staff knowledgeable and very friendly. All explained what they were doing and why and options available
September 2025 by Thaina Rinaldo
I had a great experience at this establishment. Quick and clear assessment and express delivery of my new glasses. Satisfied overall
September 2025 by Ayssa Adnani
What a wonderful team at the Orpington branch. Thank you for your thoughtful customer service this week with my urgent query both over the phone and in person, everyone I dealt with was so helpful and showed a lot of care and understanding. Ayssa & Lilly ??
September 2025 by Meg G
Very helpful and friendly
September 2025 by Jessica Wilson
Ben was super helpful, attentive, and provided excellent customer service with a smile. Thank you!
September 2025 by Fay Saunders
Always get a good service from Vision Express Nugent Centre
August 2025 by Sampath R
Flexible staff and clear expansion
August 2025 by Osman Khalid
Great customer service, Juan offered a very personalised service. Would recommend
August 2025 by Carrie Sawyer
Id previously had a really bad experience at this store 2 years ago . However this time I couldn't fault it. The staff were friendly , approachable and knowledgeable , nothing was too much trouble . Would definitely recommend.
August 2025 by Kelly Browne
I had my yearly appointment on Thursday and as usual had a fantastic experience. My usual optometrist was on holiday but Sabitha, the covering optometrist was also excellent, very thorough and friendly. Having a very high prescription has always made glasses shopping difficult, but Ben helped me find the frames I'd seen online and discussed the pros and cons of them and discussed lens thinning options with me. I bought my last pair with Ben and will continue to ask for him when I come in as he's extremely helpful, knowledgeable and friendly. The other staff on shift were also excellent and we're amazing with my toddler who was being impatient! I love visiting the store and the staff have made (what used to be an unpleasant experience at other opticians) one of my favourite times of the year. My only gripe is my toddler was given a sticker for being good at the opticians and I didn't!!! (However, I understand the logic as I am a grown woman)
August 2025 by Jocelyn Adkinson
I was not given enough information about what sort of glasses I needed
August 2025 by Fionna Parker
It was a contact lens appointment. Not sure what you want me to share tbh. 20 minutes delay in being seen and no explanation offered.
August 2025 by Sylvia Hurley
Very efficient service
Helpful advice given
August 2025 by Michael Luff
Visited this store with the sole intention of purchasing a pair of Ray Ban sunglasses. Unfortunately all members of staff did not acknowledge me standing at the front desk and completely ignored me. Disgraceful customer service.
August 2025 by Peter Morris
Booked an eye test online here on Wednesday last week (30th July). Appointment all booked in (still showing even now on my account). Got a text to confirm the appointment on Sunday and re-affirmed again. As the appointment was at 4:50 pm Today I had to start work an hour early to leave work early - all arranged with my boss. I get a phone call from Ben at around 9am this morning saying the appointment has been double booked (from an appointment I booked a week ago) and that I need to book another appointment. I explained that all of their appointments for this week are now gone as it?s too short notice (whereas there were plenty last week when I booked). I explained I will be going on holiday in a week or so and need an appointment this week. Asked if there is anything else they can do as this was their error and I am told no - nothing they can do. Next appointment is Saturday and I need to book it online. My account still showed on my online account that my appointment Today was valid so they hadn?t even cleared it on the system.
