July 2025 by San Fenton
I'll have all of you
April 2025 by Nur M
After we were given the wrong information over the phone. Both Nathan and his Manager were super helpful in resolving our query. Definitely recommend this store and Three
May 2024 by Ehsan Mansouri
I signed a contract for a phone and SIM card at this branch, and I inquired twice about available bundles, similar to those offered by other providers. However the staff stated that Three does not offer any bundle.
After signing the contract, I realised that Three actually offers a companion bundle including air buds, a case, and a charger at a discounted price, to be paid in installments. When I contacted the branch to discuss this discrepancy, the manager rudely rejected my request to add the bundle to contract, stating that the terms were non-negotiable and I can file a complaint to anyone I want.
I contacted Three's support team, they apologised and offered me a monthly discount on my contract, however they were unable to cancel the contract as it was initially signed in the branch. It's clear to me that this branch intentionally lied and misled me to secure a sale.
I advise others to be caution when dealing with this branch.
February 2024 by Hadiza Sani Daura
Worst place to ever go to get good service.
November 2023 by Tanya Newell
If I could give zero starts I would. The manager Patric is something else. Rude, always in a rush and won?t answer any questions you have over the phone or in person for your upgrade they messed up. I called 5 mins before closing and that was also very inconvenient for him, when I was promised an update of my lost order. But that?s not a surprise with them. I called the shop numerous times during the day too, but they were constantly hanging up, yep, I have a proof! The trainee staff are nice, however, when they have no idea what they?re doing just doesn?t matter how much they smile. Long story short - they completely messed up an easy upgrade otherwise and then just cancelled it without letting me know or want to communicate about the reasons behind it. Apparently they lost my order somewhere in the space! Incompetence at its best. And I had toDo the process all over again, thankfully with people who know what they?re doing and at much better rate! Avoid this shop and the super rude, self absorbed manager Patric! Who?s so concerned about leaving the shop that you wonder why someone made him a manager there! Patric, I also made an official complaint about you and your staff and your incompetence! Have a lovely evening!
October 2023 by anastasia verbina
Visiting a phone shop could be somewhat of a hit and miss experience, however my experience at Three Orpington today was totally 10/10.I was assisted by a young gentleman, (I believe he was called Ty). He was the most patient in answering my questions and addressing my concerns and had a lovely and cheerful manner of communication.He is a real asset to that store.Thanks!
October 2023 by Omowonuola ?Armstil? Adeleye
Lovely place to be for phone accessories and gadgets.
July 2023 by Susan Sweetman
Great helpfully guys . Really know there stuff .Thank you.
June 2023 by Juliano Sechler
Nathan the store attendant is the kindest person I've met, thank you so much Nathan for your unconditional love, kindness, professionalism, attention, care and affection.
June 2023 by Irene Gayler
I'm very pleased with all the help I received from the staff and their kindness. They showed. .me when i bought my new phone last tuesday especially patryk and Nathan ..
April 2023 by Georgi Georgiev
Worst experience ever, we was discriminated by the manager of the shop just because my friend didn?t speak English and I was translating for her , and he didn?t give us the phone that she wants to buy , anyway we gonna look for our rights and gonna charge this man for discrimination!
August 2022 by Patricia Furze
The young "David Haye" lookalike.... Sorry I didn't get your name, was a credit to Three. Following an ongoing mess caused by Three call centre, which has seen me visit more Three shops in the last week than in the last 5 years, he did his level best to keep me as a customer. I went in the store fully intending to close my last account, and he managed to turn the situation around. He was polite and efficient and dealt with an irate customer perfectly. You need staff like this in the call centre if you want to hold onto your customers.
May 2022 by Ashley Lovejoy
Always have a positive experience every time I visit this longstanding 3 shop. The friendly staff are very knowledgeable about the phones and tariffs. It's so much easier and productive when you receive a helpful face to face service. Long may it continue. Thoroughly recommended ...
May 2022 by Ashok Thomas
Great service from Patrick ( not spelt as his name badge)
February 2022 by Lola Bademosi
Loads of thank you to Ruairi and Adam. I went in 3 times to sort out my sim replacement and they would always listen,take action, advise and I did not feel Tey just wanted to get rid of me.
