March 2024 by Aleksandr Rosliakov
Very good service: booked appointment online, got vision check on time, selected frame and week after glasses were ready for collection. Price was lower than what I paid for similar glasses in other shop 6 years ago.
March 2024 by Anthony Lessiter
Still waiting for them to be delivered
February 2024 by ANDREW CHEESMAN
Just wanted to share how professional and understanding Jill in Audiology at Orpington branch was today. I needed help with my mother?s hearing aids, she took the time to show me how to clean and replace the batteries. Customer service at its best. Thank you so much.
February 2024 by Oscar North
Very pleased with my glasses and a great thorough service provided by all of the staff.
February 2024 by wayne wei
My newly prescription glasses does not fit me , making my eyes hurting and dry, I have been booked to come back shop to have a retest, but when I returned for the appointment, I have been asked to pay for the retest, it is totally unacceptable.Also, when I came back shop to collect my glasses after two weeks, I just been told my glasses is going to be delayed. I have not received any advanced notice.However, staff told me voice mail was sent to my phone, eventually we found out staff called to a wrong number.Unprofessional management, waiting for long time to be served , lack of customers update, no history log in customer account.Tow stars for polite and friendly staff.
February 2024 by Amanda Bernadochi
I just want to say thank you to all Orpington team members who assisted me at the store.
February 2024 by Karen Haines
Staff welcoming and friendly enough .I returned here on a recommendation which turned out to be a mistake.They messed up on my order, blaming the lab, so one pair had to be returned and then the distance glasses that I needed for night driving; they omitted the anti glare coating which was a real nuisance when I first went to use them driving home from work ? So I?m using my old glasses.Their admin isn?t good; they had an address on my records that was 20 yrs out of date, which was updated in store but still appeared on my receipt. They also tried to charge for the sight test when they simply had to look at my date of birth to see that I was exempt.It?s all a bit ?slap dash? and I wouldn?t return or recommend.
February 2024 by Kyra Moon
They over charged me when they initially said a different price when i booked and on the day. Their frames are out dated as well. Some staff were really helpful. The only reason they are getting a 2 star instead of a 1. What a shame.
February 2024 by lola
Service is a hit or miss- some staff are saucy, while some are extremely nice
February 2024 by Keith Rose
Professional and friendly
December 2023 by Peter Tribe
Appointment booked for 4.20 pm , at 5 pm was told might be another 15 to 20 minutes, told them dont bother and to cancel my appointment and duly walked out, . Rubbish timekeeping
December 2023 by J
I have used In the past different branch for eye test and glazing, then glasses adjustment. This time got a new glasses online and needed them to be adjusted, so popped in and had them adjusted and have been informed to come back if more adjustment needed. Came back as felt that they still needed more adjustment. Unfortunately I have been told in very aggressive manner by lady introducing herself as a manager that they won?t do it as the glasses were not purchased in the shop. As far I understand the reasons behind it, I don?t understand why previously on two occasions it wasn?t a problem and I have been told to come back if needed more adjustment. I did not appreciate rude statements and way of communication that ?I am the manager and I?m telling you that we won?t do it?! Shocking behaviour from the manger, very poor customer service and example for the rest of the staff. Won?t be ever returning to this branch.
December 2023 by Victor Agius
Walked in and got a test slot same day .Everything was sorted for me and with 2for1 I was really pleased as I got prescription glasses plus prescription sunglasses free
December 2023 by andrew bird
I've been having hearing aids from SpecSavers for 20 years. I find the Orpington team really great, always helpful - Thank you.
December 2023 by Jeslin Fernando
I have visited very helpful staff's very specially I think her name thalini very good ?