September 2025 by ????? ??????????
Very friendly and kind team members, detailed eye examination.
September 2025 by Lee Kendall
Lens initially were scratched, then I had to call several times for a status and ask to talk to Orpington store manager to get a clear update on when glasses were available not worth £520 cost
September 2025 by beverly gathercole
Very professional help, I saw Robert who was lovely and helpful
August 2025 by Mark Atkins
Shocking service, when picking up my first pair of glasses , when picking up my second pair service was better
August 2025 by Chandra Sharma
Whilst it took a little time for someone to acknowledge me on entering the store, the opticians I saw were very engaging and helpful
August 2025 by Doug Bramley
Eye test was ok but the staff were not listening to my request for glasses so I left
August 2025 by Jan Davis
Very happy with their service
August 2025 by Cathy Henderson
I wasn't very impressed with the service... From beginning to finish. I waited 15 mins over my appointment. No apologies, the first part was done by a very young lad no people communication lacked proffeional care. The second part was even worse. A young woman couldn't wait for the process to be over. I have never had an eye test so rushed. I spoke to her explaining my doctors concern, wasn't interested not reassuring. When asked which was better 1 or 2 I had to say do it again about 6 times I hadn't even focused on 1 let alone 2. Then had yellow drops in my eyes and was expected to go home with yellow on the outside of my eyes. I had to ask for something so I could wipe my eyes, she was too busy rushing. I found a hard paper towel and wet it. I will not be coming back again I also now have to have my eyes tested again hopefully it will be by a prof who knows how to be courteous and treat people correctly. Absolutely disgusted with the service I received.
August 2025 by Laura O'Brien
Spectacular fail today!
Specsavers called and made me an appointment for this morning.
I was told there was no appointment, no record of me and the person who was doing my cataract check was not even in today!
Not one single apology
Retrain your staff Specsavers so when they call with appointment, they actually book them on the correct day.
March 2024 by Aleksandr Rosliakov
Very good service: booked appointment online, got vision check on time, selected frame and week after glasses were ready for collection. Price was lower than what I paid for similar glasses in other shop 6 years ago.
March 2024 by Anthony Lessiter
Still waiting for them to be delivered
February 2024 by ANDREW CHEESMAN
Just wanted to share how professional and understanding Jill in Audiology at Orpington branch was today. I needed help with my mother?s hearing aids, she took the time to show me how to clean and replace the batteries. Customer service at its best. Thank you so much.
February 2024 by Oscar North
Very pleased with my glasses and a great thorough service provided by all of the staff.
February 2024 by wayne wei
My newly prescription glasses does not fit me , making my eyes hurting and dry, I have been booked to come back shop to have a retest, but when I returned for the appointment, I have been asked to pay for the retest, it is totally unacceptable.Also, when I came back shop to collect my glasses after two weeks, I just been told my glasses is going to be delayed. I have not received any advanced notice.However, staff told me voice mail was sent to my phone, eventually we found out staff called to a wrong number.Unprofessional management, waiting for long time to be served , lack of customers update, no history log in customer account.Tow stars for polite and friendly staff.
February 2024 by Amanda Bernadochi
I just want to say thank you to all Orpington team members who assisted me at the store.
