September 2025 by Gordon Davis (GJD)
3 hours parking for free is always going to advertise the store. Store is well maintained and providing quality goods. Lift not working. Staircase needs care and attention.
September 2025 by Ivy Lyz
I'm giving only one star, because it won't post with none.
I was highly mistreated by a young man who works there.
I was rushing around with my 6 month old baby to get a meal deal to eat on the go and not miss my train. But the deal didn't go through at the counter. I only realised after I paid. So I reached out to this staff member, and he told me I needed to go to customer service to cancel the purchase and redo it. There was a very long queue at the customer service till, so I explained to him that I couldn't go there, or I'd miss the bus.
He looked at me angrily, and raise his voice saying that he couldn't help me.
I told him there was no need to raise his voice, and left the store having overpaid for my items. That was really upsetting.
If this kind of thing can only be sorted at the customer service till, there should be more people working there. Also, and employee should NEVER raise their voice to a customer. That was appalling.
August 2025 by Jacqui Stephens
I visited the store today and spent over £200, mainly on alcohol for an event. As I have a business premises directly behind the supermarket, I asked if I could collect my shopping from the delivery area for convenience. The Duty Manager, Gary, flatly refused and the only option he offered was for me to fetch my car while they held the trolley.
This response showed no flexibility, no understanding of customer needs, and absolutely no commercial awareness. I could have chosen to spend this amount at any supermarket, and frankly, I regret not doing so. The fact that such a simple, reasonable request could not be accommodated demonstrates a lack of initiative and a poor attitude towards customer service.
For a local business spending a significant amount, I would have expected at the very least some effort to assist, or even a degree of appreciation. Instead, I left feeling that my custom was neither valued nor wanted.
If I am forced to go to the trouble of using my car, then I may as well go elsewhere in future ? and after this experience, that is exactly what I will do.
August 2025 by Pacbandit13
A good Sainsbury's with helpful staff
August 2025 by Valerie McGlade
Perfect shop for foods, clothing and home.
July 2025 by truth always
While Sainsbury?s is great for grocery shopping, they don?t welcome pets on leashes. I had a rude experience when I went inside Sainsbury?s in Orpington. One of the security guards told me to go out because animals aren?t allowed, and he did it in a very rude tone. I didn?t know that animals weren?t allowed in Sainsbury?s at the time, so I found it offensive how he spoke to me about it. I called the attention of one of the managers and reported the situation. I hope Sainsbury management will welcome customers with their pets because our pets are not just pets, they?re our family and loved ones. It?s animal discrimination to tell pet owners that they?re not allowed inside Sainsbury?s shop.
July 2025 by Joe Gut
Really tidy. Friendly staff. Good assortment
July 2025 by Susan Nanayakkara
A bit run down, but most food products are available.
July 2025 by Anne Wilson
Well laid out. Easyvto park and got all on my shopping list. Some big discounts with my nectar card.
May 2025 by Yasen Tsonev
Excellent ?
May 2025 by Kathleen Vaughan
Grwat selection, good prices, friendly staff
May 2025 by Musa Shehu
Satisfaction and value for money
April 2025 by Thomas Barber
It's very rare this store will have everything you need. Very poor stock control.
April 2025 by Ryan Hope
To the guy who accused me of ignoring his colleague when parking round the back on a Sunday; grow up and learn some respect. Disappointing that you would think so lowly of another worker?especially as we are neighbours and give you guys discount.
March 2025 by Omowonuola ?Armstil? Adeleye
Nice place for basic essentials.
