May 2025 by K W
Caroline was an absolute gem! Incredibly helpful and just so friendly - went above and beyond to help me out with my banking app issues (I?ve made a note of my passwords this time!) ?
May 2025 by Nathan Ward
Had a finance meeting and they Answered all my questions and more many thanks for the help 10/10
May 2025 by Kelly
I had wonderful customer service this morning from Caroline in the Orpington branch. I had a frustrating issue with my app and online banking account that I couldn't resolve over the phone, so I went in person. Caroline was able to resolve it quickly for me. Efficient and friendly - perfect combo.
April 2025 by Bradley
Amazing staff, always super polite and welcoming! Thanks Margaret for the help today! I will be recommending this service to my friends and family!
March 2025 by Aaron Henery
Staff are always welcoming and friendly when I go into the bank. Waiting times are always short and the staff acknowledge that you?re waiting and assure you that you will be seen as quick as possible. Thanks HSBC staff Orpington
March 2025 by Hayley Hoops
This is our local branch now, having visited two other local locations without success!
Brilliant customer service - thank you for being so kind & accommodating to my elderly mother who finds internet banking unachievable & prefers face to face interaction, keeping her independence. Thank you!
December 2024 by Justinas S
Staff got peanut size brains. 3 of them standing there doing nothing at 9:35 when they have to open at 9:30 and trying to explain over closer doors something but no one can even heat them.
December 2024 by Chandan Prakash
I dont see a point why such branches exist. They cant reset my debit card expired pin ( system doesnt allow them ) and then to get some cash, there's endless wait even when hardly any customer there.. Even if this branch closes, i dont see if it will negativity impact anyone.
June 2024 by Prasanth Francis Das
Very good
April 2024 by Reluctant Geologist
No teller, and only one machine to pay-in. Backwards progress with Banking here ? time to change bank I think ?
April 2023 by Clare Barnes
Unfortunately am not able to give less! I have been so happy with HSBC but will never go to the Orpington Branch again. Unhelpful staff that have to look up a simple process in front of the customer and discuss between them what they need to do. Once they did this they were still very unsure and gave me little confidence and weee unprofessional and told me different to what they had said the week before! Very unhelpful to the point of rudeness! Give HSBC a bad name and made me want to change banks. Barclays and Nationwide in Orpington a different sorry. A pleasure to deal with.
November 2022 by Tiffany
Waste of time, poor customer service, this branch should be closed permanently.I came into the branch and staff were unwilling to do their job as it was near closing time while they stand chatting by the door and watching the clock. I will be filing a complaint with the branch manager.I have been with HSBC for over 11 years, not putting with their incompetence any longer.
November 2022 by Shadi Abou-Deeb
The most useless branch ever. No counter service. Very limited staff. Cash deposit machine broken most of the time and staff seem to be trained best into directing you to go to the post office to use their services. As a business owner and a long standing HSBC customer, I have never been able to benefit from this branch in any way or shape or form.
July 2022 by sido jombati
Drove over 20 minutes they should update their times on Google HSBC expected better from you.
April 2022 by Xu Ray
I 'd like to express my heartfelt thanks to Emma for her kindest help. I went to the bank today to set up my mobile banking apps. Emma helped me with this. She was so nice, so patient, and so helpful that I was extremely impressed. She is one of the best customer service professionals I have ever met. Thanks Emma.
