August 2023 by dj-daxadvisor
we had a great time, the food was fresh and tasty and after many years of visiting, this particular venue did not disappoint - only slight niggle was that it was too hot inside, but we sat close to the entrance and that seemed to help a breeze waft in :) super, helpful friendly service
August 2023 by ExtremeDaddy
This was the second time in two years I visited Wagamama at Westfield, Stratford. This was to celebrate my son's passing his A-Levels. My son wanted to go to Wagamama. The restaurant does not give you a family experience. Each group member ends up waiting 10 minutes at least a part waiting for their food. How is this a family or group experience if you cannot eat together and enjoy the food at the same time? You get a feeling of awkwardness, eating slowly as you are conscious other people on your table are also hungry and waiting for their food. Last time I visited Wagamama, they completely forgot about my younger son's order. I did not eat as I was waiting for him and my food went cold. Wagamama's 'excuse' is that the food is prepared freshly and it goes out as its gets ready. Hello? Good restaurants achieve sending out fresh food, how come its difficult for Wagamama? Disgraceful.
August 2023 by amandasY2868CR
We like the food at Wagamama's so stopped here for a quick lunch pre-cinema. Food was fine but some of the staff were surly, uninterested and rude. We had to ask 3 times for a top up of tap water and at times it felt as though we were at a Karen's Diner (where the staff are deliberately rude). They had a real attitude and anything we asked for seemed like too much trouble. Will return to Wagamama's but not this branch!
August 2023 by Anum W
We were served by prittam and he was great! Me and my mum really enjoyed the dinner. It was lovely Thanks
July 2023 by Wigggle
Not the expected Wagamama experience, it was awful. Seated fairly quickly in the busy Westfield Stratford restaurant, food arrived promptly without the water requested. Quality of food was poor e.g. teriyaki chicken was dry, portion small, overloaded with sticky rice. After a second prompting our water arrived in dirty glasses with no ice. Bill requested and waitress entered the wrong amount i.e. overcharged and there was no apology. Staff were indifferent to good customer service and just couldn't care less. We will definitely not to returning.
July 2023 by charlotte g
Absolutely terrible. Came in sat down, in a format where you sit next to someone you don?t know. Then had to wait absolutely ages for someone to take my order. No one came so had to get somebody?s attention. Then when they finally came they took my order. Food arrived with no drink until after the food! I was soooo thirsty and asked for tap water which never CAME! Terrible experience- never again. Especially when it was my birthday!
June 2023 by davidandmel
Came for a meal after the Abba Voyager concert before getting the train home. Was very busy and not all the staff were great - we stood at the door for a while and at least two members of staff walked past without even making eye contact. Menu is typical Wagamama fare and it is obviously not cooked from scratch as it arrives far too quickly but we enjoyed the two meals we had none the less. Service is good rather than exceptional - the restaurant is just too big and the staff don't seem to have allocated areas but come and go at random Good value for London though
June 2023 by Lewis M
Normally love a wagamama, but this was appalling. Service was non existent to the point we had to get the manager to come and take the order. Food obviously rushed out after this so was not tasty or cooked well. Such a shame as Wagamama is normally an easy choice as a go to option
May 2023 by May M
I enjoyed the food, highly recommended due to very efficient and enjoyable service. Excellent Thai and Japanese cuisine!. A big thank you to Success, a Wagamama, Stratford City staff who served us, with a smile, he was very accommodating and approachable. He sang "Happy birthday to you.." with us and it made my special day! Look for Success, a young gentleman when you go there. He will make you feel comfortable and will serve you with a smile!
May 2023 by Fearless630144
The food was delicious and yummy. We felt that the service was great as the waiter attended to our needs quickly.Our waiter?s name was Success who was friendly and accommodating, who answered our questions with ease. I would recommend going to Wagamama, the scenery and atmosphere is everything!
April 2023 by Robertscane
Just walked out of resturant nobody wanted to greet us walked to bottom of empty resturaunt to find aember of staff then someone else appeared then a third member of staff tried to give vegan order as on menu the waiter said he would havevto get the manager to take the order to check vross contamination in the kitchen well were still waiting for someone to appeat so we walked out.This is 12.30 lunch on Monday 24th April empty resturant staff all sitting on a table chatting and could not be bothered to greet or serve
April 2023 by Compact1980
How can you get something so wrong on a Quiet Wednesday Evening but Wrong they did we stood outside at the reception Booth the Only 4 in a pretty Quiet Restaurant for 15 Minutes before i went to get someone to ask if wed arrived at a private event or just being Ignored . we get seated and then the Show began ! first we get asked if wed like drinks and order the waiter goes off and does not come back , 30 Minutes go by when i again have to get up and catch a waitress attention to ask if we can get our drinks and be served ,, lady is polite and takes our Order however still no drinks and now an Hour in eventually drinks arrive but no food ! now i know things at the chain come out at Odd times but seriously No food at all for nearly 2 hours when it does arrive its Cold my Daughters Katsu was missing which was mad as we all ordered Katsu and she then gets a meal after the waitress says ill check with the Manager whos looking into it as theres a problem ! what problem ah yes the one where your staff cant be bothered and the Chef took the Night off and the KP was attempting to be Ken Hom .. shocking service shocking food and shocking attitude
March 2023 by jay j
Been to Romford wagamama very bad service food quality was poor lack of taste and no communication. Need to wait to order and waiting 10 min for. Bill no clue for service staff what they doing. Ra
March 2023 by elliotta75
Food is always good, partner has lots of dietary requirements and was easy for her to find something to eat. Was served by a waiter called Miraaj and he was such a gent!
February 2023 by WightRoger51
Our visit to Westfield, Stratford, London was good, and enhanced by Wagamama.......but, despite the attentive staff, and, I must say pretty quick service was marred by surprisingly 'mean' portions of actual meat in the chicken and prawn teppanyaki. Shrimp-sized 'prawns' alongside microscopically sized cubes of chicken. I really had to search for any protein at all. I hope that this is not a shrinkflation trend with Wagamama.
