February 2024 by maxine Ayachi
I phoned up tui in Stratford due to a bad experience I suffered today at the tui branch in woodgreen.I spoke to a lovely lady called Rebecca and I was in tears because of the bad treatment I received from the travel advisor in woodgreen branchRebecca from Stratford branch was lovely and reassured me she would help me. I went to see her in Stratford in theevening and she was an absolute superstar . She couldn't do enough for me. She helped me set up an account with Ryan air , helped me get seats together for my autistic son and myself and print of the tickets.Rebecca is a credit to tui.I want to say a big thankyou to her.
February 2024 by Jason Roberts
Fantastic service from Peter today in store. Glad i came in as he gave me a great discount! Will be back again soon.
February 2024 by Maz
The staff at the TUI shop in stratford are fantastic and welcoming, especially Peter who booked a once in a life time Virgin Cruise, it was a holiday to remember. Thank you.
February 2024 by Linda JP
First time visiting this store in Stratford Westfield. Very modern store too.I sat with a young black girl (with a long weave or wig).May I mention at this point I too am a black lady doing this review!I asked about pricing and a professional opinion to Malta.I was told by this young lady " people don't really go to Malta, it's more of a city break, its a very small place so there's not much to do"!I asked her if she'd ever visited the country and she said No she hadn't. I then informed her that my daughter had visited Malta as a solo traveller and had the best time. She didn't seem too bothered by that info. Plus I told her Tui need to send her there, then she'll know what she's talking about!Then she gave me prices and said " yeah it's a bit expensive for when you want to go"! As if I couldn't afford to pay for the trip!I then had to inform her that I travelled to Thailand for two weeks for Christmas and New year (just gone) AND I've just booked a holiday (cruise) to go to Aruba for December 2024. ALL of my holidays I've booked via Tui at the Liverpool Lord Street branch! Who do a MUCH BETTER job of SELLING holidays!!So I said, " if anyone should know about EXPENSIVE babe, it'll be me!"Needless to say, I didn't book my holiday to Malta via Stratford Westfield because I decided to go back to the Liverpool Tui store who cares about their customers who CAN afford a holiday, in fact ANY time of the year!
February 2024 by Rosalyn Livingston
MichaWas very helpful and knowing got the holiday I needed well done
January 2024 by Victoria Hayfron
Micha took the time to understand my preferences and requirements, and provided me with a range of options that perfectly matched my needs. She was able to secure great deals on flights, accommodations, and even suggested some fantastic activities and attractions to enhance my trip.Throughout the entire process, she demonstrated excellent communication skills, promptly responding to my queries. Her attention to detail and commitment to ensuring a smooth travel experience was truly commendable.I highly recommend their services to anyone in need of a reliable and efficient travel agent.
December 2023 by Shadale Grant
My TUI holiday was absolutely wonderful and I just want to thank Peter of the stratford store for organising and making my birthday holiday to Cancun one to remember for life. The hotel was absolutely amazing and the destination was so good. Everything went well, and was five star indeed. I will definitely be using Tui again and recommend Peter to organise your next holiday especially for all inclusive holidays as he is absolutely amazing. Thank you so much x
November 2023 by Geraldine Field
This is at least the fifth time we have booked a holiday in this store with the wonderful Stephanie. She is so helpful and knowledgeable it is a pleasure to deal with her. She is a star
November 2023 by Jade Barnett
Well I did meet two amazing young lady's called Michael and nesbeit that help me so much and now I'm on my way to Gambia please come in store to book any type of holiday you will not be disappointed .
November 2023 by Laura Field
Have booked many holidays in this store, a few have been booked with Stephanie who is such a friendly, polite, helpful and very knowledgeable member of the team. Always a pleasure to book with her, a credit to TUI.
November 2023 by Ree Vano
Emily from the Stratford branch was SO helpful. After weeks of a lot of back and fourth over the phones with other advisors, me and my partner decided to go into the store and Emily really went above and beyond. Emily was patient, knowledgeable and extremely helpful. We were able to sort out what we needed to and now look forward to our holiday. Customers retained because of Emily!
October 2023 by Ryan Scott
We booked an all inclusive holiday and the process was very easy. We was informed of every option available to us and time was taken to explain the locations and options we had. Every question we had was answered and there was no sales pressure put onto us so the store could get a booking.Unfortunately we had a slight issue in which we had made a mistake when booking (OUR FAULT NOT THE STORES), but Jamie the manager helped us solve this with no problem at all. He was honestly fantastic!Great store, great team and an overall fantastic service!
October 2023 by Courtney Greenfield
I recently used this travel agent for my trip, and they were amazing! They helped me find the perfect flights and accommodations, and their customer service was top-notch. I highly recommend them for all your travel needs! The team were great to deal with, Tia Portman especially was very kind and helpful.
October 2023 by J B
Great service from start to finish. The manager, Jamie, was incredibly helpful and spoke about his beloved Tottenham Hotspur for ages. Got us a great deal on a fantastic holiday. Won't go anywhere else when booking to go away.
October 2023 by rebecca n
Booked a holiday through TUI Westfield for the second time as we were really impressed last year with the customer service and also the holiday itself. We were so pleased to see Peter again at the Stratford Westfield branch. He is so helpful, patient and knowledgeable. He was happy to liaise with hotels to check if they could accommodate our family's needs in relation to rooms and accessibility. With everything going digital it is good to know that there are still TUI branches open with friendly staff like Peter to talk to you face to face and answer all your questions.
