November 2021 by R P
Walked in to an extremely loud nightclub JD today. I mean, loud music is ok, but this was ear-piercing. The young girl who served us on the ladies trainers was polite and helpful at first until 3 year 7s tried to get her number and she completely forgot about us. She stood flirting with them with our trainers in her hand (plus the ear-piercing music) made us feel extremely unwelcome. Eventually she realised she was at work and sent us to the front desk to wait. We waited...and waited...until a nice young chap brought the trainers and threw them behind the counter like they were ready for the bin. Can't wait to go back soon!
November 2021 by Thyago Falconi
The staff is rude, unfriendly and shout at you. Worst customer service at Westfield Stratford.
November 2021 by Eddie Rogers
Good selection of clothing, shoes and trainers. Plenty of staff at the store and the layout is pretty good. Similar prices compared to other sports shops.
November 2021 by Mihnea Savu
The music is unreasonably loud, to the point where I have to actively avoid this store. I cannot comment on the staff or the products because having a conversation is impossible
November 2021 by John Bourne
Been in both Stratford stores Upper floor has more open layout better thought about.
November 2021 by Tony Osuoha
Love JD for the most part, buy a lot mine and my family's sports gear in there... but the staff need to go on a course teaching them how to answer the phone. Been happening for years which is why I always end up shopping at other branches. (staff at the Ilford branch DO know how to use a phone)
November 2021 by Shing Wei Ma
I thought I was into a shop where I could a pair of trainers, but it seems I stumbled into a nightclub. The music was painfully loud, that after less than five minutes I have leave, even though I saw a pair on trainers I wanted. I feel for staff who must have damage to their eardrums listening to that so day at that volume.
November 2021 by Saad Ayub
They've opened up another level in Westfield's. Wide range of clothing and footwear. It was really busy which doesn't surprise me.Great store for kicks, men, women and kids.
October 2021 by Samantha Leigh
1 star simply because when me and my partner bought suits for all three children we ended up at home with no bottoms for the baby, trying to call I've now phoned 23 times and no answer. Now after the school run I'll have to get all three of them to Stratford to find out what's going on. But in store wasn't too bad plenty of help
September 2021 by Zahra M
Great store. Not as big as the JD in Stratford shopping centre but has all the latest shoes and clothing. 4/5 the music does get very overwhelming. Busiest at 1-5pm (before 12pm is best). Great customer service- all friendly and helpful.
September 2019 by albie Ollivierre
Lovely Staff. But really it is a shadow of it's former self. And it's absolutely no fault of itself. But it and many other similar department stores are virtually doomed by the death of the High Street. Competition by other similar retailers is immensely fierce. But Topshop has failed to properly harness and keep up with the whole Online Shopping experience.
September 2019 by Ali Sam
Friendly staff and good stuff to buy
July 2019 by Tanya Angus
Love it has alot to offer everyone
June 2019 by david ginn
Great fashion......shame about the owner always a massive amount of great bargains
May 2019 by Teresa Zulueta
I wish I could give this place 0 stars. I went there with my husband hoping to spend some birthday money. When we got into the changing room, my husband was waiting outside and he was rudely told that he was in the way and that he had to move. From the changing room, I heard the staff making fun of us and the situation. When I finished, I tried to return my unwanted items to a member of staff but she told me she couldnâ??t accept any clothes that were not on hangers. I was shocked, as I have never heard something like this in other store. We stood there for a minute, as she was not accepting the clothes and was yelling at me that I should put them on hangers. Eventually I left and complained to the manager, who seemed quite reasonable and told me that only accepting clothes on hangers is not a store policy. The whole experience was upsetting and humiliating and I will never shop there again. I hope they do something about that rude employee.
