August 2023 by Rad1
I came in right before closing and the team working the late shift on the 1st of August we?re very welcoming. Although it was late, they were very attentive and helped me locate a few items. I?d specifically like to thank Husain and (apologies) the man with blonde hair and glasses for making my shop delightful. True assets to the company.
July 2023 by Kalpesh Lathigra
Fantastic at Westfield Stratford! The team made me feel welcomed , no pressure sales.Raman was amazing, helping with the suit I was interested in. His knowledge and expertise in tailoring and measurements sealed the deal fitting the suit to me. Raman was patient and helped with small tips in the best way to wear the suit. The suit is for my daughter?s graduation so is extremely important. It arrived on time for my pick up and again Raman made sure it fitted perfectlyCongrats on a great team
July 2023 by James Fitzpatrick
Paid for a tailoring and when I turned up at store to collect on the agreed date, there was no record of it and I was told I would be contacted. Still have not received any contact on this item.
July 2023 by Sachini Jayasena
My recent experience at the store was excellent. Raman was especially helpful and attentive and made sure that the suit I wanted was a perfect fit. If you?re visiting the Stratford store definitely ask for Raman if you?re looking for a new suit.
July 2023 by Iulius Buzetoiu
Great experience and customer service provided by Raman. Spent almost 2 hours to decide on one suit and Raman, was very patient and helped me mix and match according to my needs. Very pleased and happy
June 2023 by Angela C
Went to find my dad a suit for my wedding and the staff were just superb. From the moment we walked in the manager and his staff were so friendly, helpful and polite. More importantly we didn?t feel pressured into buying anything which made us feel at ease! Thank you Stratford team! We will definitely be returning. ??
June 2023 by G
I have to say my recent experience in the Stratford store was brilliant this time round after a not so great experience here last year! I had not planned to return to this branch again but for convenience I popped in and left so happy that I did. (even purchased more than I planned to) I was fortunate to be greeted by the Manager and passed over to another staff member (sorry can?t remember either names) but both were so friendly and helpful I couldn?t thank them enough. Good customer service is so underrated, was a pleasant start to what was a wonderful day, Thank you!
June 2023 by Danny Asante
First time visiting this store and I must say I received impeccable service from Raman, very attentive to my needs and made me feel at ease throughout. Also, the staff were friendly, polite and was easy to have conversations. I left so happy that I have already recommended this store to my family and friends.
June 2023 by Tom Hobden
I don?t usually review, but when you get exceptional service and great product I felt the need to call it out. My partner was looking for a wedding suit and with the support of shop assistant Raman, he supported him to find the ideal suit and fit to make him feel a million dollars. The whole process was ideal and so grateful for the excellent service of Raman. Thank you
June 2023 by Diana z
Had the most amazing experience shopping here! Billy is an amazing help, not only helping you find the right outfit, but lifts up your spirit! More than just a shopping experience!
June 2023 by Heather MacDonald
The sales assistant, Khadijah, provided great service when I was look at ladies suits. As well as finding my size, she took the time to understand what I was looking for. I enjoyed our discussion on tailoring and I really felt she was genuinely happy to help me. Many thanks, Khadijah.
June 2023 by Raihan Ahmed
I needed a suit for my wedding so I went to a few different shops to speak to the tailors. Some didn't seem like they were knowledgeable, I felt belittled by one and one tried to rip me off by trying to make me buy all the extras i didn't need and most expensive fabric they had.However, when I went to Reiss and spoke to their Tailor named Raman my experience changed and my opinion on tailors changed for the better. Raman is very knowledgeable and experienced in the art of tailoring. He asked me all the relevant questions that was needed for me to be comfortable in my suit. I told him that I needed a suit for a high temperature (40°c) with high humidity environment. He recommended me the right fabric and helped me construct the suit from my imagination. The other tailors didn't come close to that standard. I am extremely happy with the service I have received and will highly recommend him. I will definitely be coming back. Once you know someone who's good at a trade I guess you'll stick for life.( Stratford branch )
June 2023 by Heath Ross
Best customer service for Menswear @ Westfield. I needed a suit and summer clothes for a holiday/wedding abroad. I was assisted by Bilal, who was the most helpful person in offering me suggestions (I had no idea what I was looking for), sizes and tailoring. I must have spent two hours in their, whilst he skilfully multitasked looking after me with other customers. I felt extremely attended to, nothing was too much trouble. Such a refreshing experience from most retailers these days. It reminded me of the benefits of going 'in-store.' He was clearly very knowledgeable on the products and made my life so much easier. He is an absolute asset to the store, I really hope the store manager recognises and rewards his efforts, you should never let him go! Thank you so much, very happy customer.
May 2023 by Irfan Zafar
This Reiss store could be the worst in London and has some serious issues. The staff, including the manager, are unhelpful and unresponsive to customers. They made us wait at the counter for around 10 minutes, which could be understandable due to staff shortage, but then failed to provide a proper solution to our problem. Instead, they seemed more concerned about a hanger that was with my leather jacket. Their behaviour was inappropriate and many negative reviews of the store mention problems with the staff. Unfortunately, the management seems to be more focused on making profits rather than addressing these issues.
April 2023 by Ana J
You can feel the attitude of the personnel from the very moment you enter the shop.
