September 2019 by Jamie Mattocks
Had a struggle with some fraud. Was seen promptly by Carolina, she was patient, answered all my questions and well after the service she was meant to do let me sit there and speak out loud about figures and totals and was friendly the whole way through! Amazing customer service bravo.
July 2019 by James Mack
Huge queues. Not enough staff.
May 2019 by Aaron S.
A modern branch of Nationwide in a fairly new, modern part of Westfield Stratford City. I'll start as I do with any bank by talking about the opening hours, with a cash machine outside on "The Street" part of the mall, that means even if you're shopping late you can still have some banking services, but even better - they're also open on a Sunday with staff inside so you can use the more advanced and in-depth machines inside, the staff seemed pretty friendly too, the only flaw being despite being open 12-6 on Sunday, they don't offer a counter-service. Every other day they open between 10 am (later than average) and 6 pm, opening half an hour later on Wednesday's which is average/reasonable, as they seem to make up for opening later by closing later. Perhaps adding another outside cash machine would be good especially for the location, they certainly do need to fix the automatic doors too, as at the moment the bank seems a little unwelcoming and I even thought it was closed at first. Decent, average modern bank, although there are many rivals nearby this is an average bank, and one of the better ones in the mall (I'm calling Nationwide a bank by habit when it is infact a building society) 3*
January 2019 by Joyce A
Opening times advertised as 10am. Got to the bank at 10:20am but it wasnâ??t open to the public. They were having a team meeting. Couldnâ??t that have been done from 9:30am so the bank can open to the public at the stated time?
December 2018 by INESA BERTASIUTE
Customer service terrible
October 2018 by S M
Useless staff. Incompetent and poor service. Rubbish location. Poor website as bank is closed today and is shown as open on google.
August 2018 by Supremo Fortis
Awesome branch, super efficient service, couldn't recommend it enough
February 2018 by Biser Ivan
Excellent service. Very attentive and friendly staff.Good horary and great location.Very happy to open account here
January 2018 by Lukas Vasiliauskas
Great service, young and a polite team. Just lacks a bit of professional presentation, most of them look like they're on work experience.
August 2017 by Victoria Kunke
Awful location. Not convenient at all. Useless staff. Stood in the queue for over 30min being pregnant 9months. No one from staff asked if they can help me with anything or if I wanted water or seat while waiting. So busy and anly one person was working others just hanging around. Will never go there again. Awful experience.
May 2017 by Martin Legants
Great location, and they are open every day. Can get a bit busy though. But hey. If you wait to Saturday noon to do your banking -your own fault!