March 2024 by Santa Valerino
The London McDonald's are an insult to the original McDonald's. But Westfield, in the city of Stratford, is the worst of all. The photographic images of the products make them look big and juicy, but when they give it to you, nothing to see. I mean they give false advertising. The burgers are clearly not fresh, but frozen, they are very thin, dry and tasteless, as are the fries. And not to mention the children's happy meal, the chicken nuggets are the most disgusting thing I have ever tasted. Even frozen products from Iceland don't taste that bad. You have to have bad taste in food to eat anything at McDonald's again. The owners who are from the USA should withdraw the franchises from all those in London, since they are giving it a bad name. Their products are supposed to be fresh, juicy and well-made, but they are not.
March 2024 by Ambush Predator
The worst McDonalds I know, staff are clueless when anything goes wrong, the order points often don?t print your receipt - one to avoid!
March 2024 by J W
The food is good as I would expect with McDonald?s but as others have said, the service leaves a lot to be desired.I waited a while for my number to be called while staff members chatted and laughed together instead of servicing customers.The cleanliness was also somewhat lacking. My tray and many others were soaked in water but dirt wasn?t actually cleaned off. I saw a staff member just rushing a cloth over the tray before use but it was cursory and nothing more.
March 2024 by Georgia Acott
Food poisoning from McPlant Burger meal - within a few hours I was throwing up and had a fever for 2 days after. Will not get anything from here again.
March 2024 by Ambush Predator
The worst McDonald?s ever - despite recent renovation, the new tech often doesn?t work and the staff really need proper training.
March 2024 by Julia M
Avoid! This should be a flagship branch for McDonald?s and it was retrofitted with the new ordering system last year, but investment in staff would have yielded better results. This morning I find none of the order points are working, so used the app. Then waited over 20 minutes and finally the order number is called. But the girl has nothing and mumbles something. Asked her to repeat it, and she said ?We don?t have any sausage, what else would you like?? I told her ?a refund!? and went to Costa instead.
March 2024 by Luke Davidson
Best McDonald's we've had in a very long time. There was no waiting to order, the food was hot and well prepared. Normally the fries are soggy and the burger looks like it has been put together with a catapult. Staff were friendly and happy, especially the blonde female at the front counter. She was great.?
March 2024 by Alfred Adiki
would give zero stars if i could. very poor service made worse by the fact that the staff would much rather force you to do an irrelevant survey than help you with your order. due to this i missed my order collection and someone took my order. i showed them the receipt and they still didnt give me my order as someone had already collected it. they just ignored me when i started kicking off. waste of my time and money. worst customer service ever. NEVER going here again s
February 2024 by Candle Tubes
It's McDonald'
February 2024 by Sarah H.
Not sure why this branch has so many 1 stars. You can use the machines to order and their is a till to order via a staff member and pay cash. The system of collection is the same as many other McDonald's I found it to run quite smooth.
February 2024 by Lewis Lay
The foods ok, the service is terrible!! Over 20mins to get anything, even when they're not that busy! Almost as bad the White City MD's.
February 2024 by Hardik Ahir
My money was wasted because the food is not cooked properly..
February 2024 by Rayzr
Serving people like dogs. Ordered a Galaxy mcflurry got a sorry slop at the bottom of the cup and a squidg of caramel. Complained the manager didn't give a f and said it was normal. Terrible rubbish
February 2024 by Lyndsay Boon
Put in order for breakfast at 1055 and the menu was still on the screen but they decided to stop serving breakfast early. Never had this problem in any other McDonald?s before. There was still 4 minutes to go when we were told we couldn?t have breakfast. They then couldn?t cancel the order so had to change to lunch food.
January 2024 by Mark Freeman
Absolutely disgusted by McDonald's in Westfield Stratford today. Packed as usual, but no barrier to keep everyone away from the counter, no ensuring there was a clear path for people to get to and from the counter. I have learnt before that the order board says food is ready but they never have it ready, you have to wait to be called out.I had ordered on the app to avoid queues at the machines. At one point it was more than 7 deep at the counter with no one able to move, young children stuck amongst them. Some orders were passed precariously over the heads of the many waiting people.I waited 45minutes for my order to come up, but it never did but then app recorded it had been picked up. No chance of even talking to a member of staff to resolve. Gave up and complained via the app.This branch needs some serious sorting out and I can only advise to avoid.Kid-friendliness: Not child friendly at tills, dangerous crushing occurs.