March 2024 by Deni Nicholls
Customer service was very bad. Very unfriendly and when you ask questions they show zero interest. Would avoid this store
February 2024 by Schreg Lisa
The tall blonde woman who showed us some pushchairs was very rude. I simply tried to ask a question and she said ?I?m not finished!? - oh wow, clearly wants her customers to keep their mouths shut and make an easy sale. Lady, you need to earn your sale, my dear. With that attitude you never will. I was no longer in the mood to shop after she practically told me to shut up (and didn?t answer my question btw). I?m a first time expecting mum so they could have made good money off me, but they didn?t make a penny. Well done ?This is why we prefer online shopping..
February 2024 by Kat L.
We went to Mamas & Papas yesterday and have gained so much knowledge from the 90 minute appointment. Briony was so patient and shared a lot of experience with us and went through various topic such as pushchairs, carseat, feeding and co-sleeping etc. We definitely recommend people to go there but make sure you "book the appointment in advance" so you can get the great quality service like we had :).
February 2024 by Georgia Lane
Excellent service from Zainab, she was patient, knowledgeable and very helpful! Definitely will be back!
February 2024 by Ezgi Turk
Thank you to Sara for helping me In store today with an issue I had with an item I purchased some months ago. Great support and service.
February 2024 by Ashraf Uddin
Staff named Ajay in the lakeside store extremely rude. She got frustrated because I asked her to help me which required her to move from the area she was restocking.
February 2024 by Lauren Harris
I ordered the Mamas and Papas Coxley furniture set for nearly £1,000. I was really surprised on delivery day for so many boxes to be delivered. There was nothing on the product listing that indicated it would be flat pack furniture. The instructions are atrocious and not possible for one person to do solo. I can?t believe for the price this product has been sold - it?s like a £100 set?not £1,000. Feeling so upset and frustrated to be stuck with something that it looks like I?ll need to pay someone to come and help build. Keep trying to build it but it?s just so hard to follow and requires multiple people. Product descriptions need updating!
January 2024 by SR
Dirty customer service.These idiots won't even give a cover with the purchase.Tells we don't have any coversHearing same over 2 yearsIdiots
January 2024 by Vidya Rao
Absolutely disappointing service! We spent days selecting a travel system and finally decided on one. Selected the colour, agreed the price and paid the advance. We were then told that the model itself is not in stock but they would arrange for it from other stores and that there is also an upgraded model the company was launching which they would inform us in a week's time, else would send us the model we had selected. For more than 2 weeks they did not have the courtesy to even respond to our calls and messages. Finally losing patience, we physically went to the store to understand what was happening. It looked like they had changed our order altogether and never even bothered to inform us. Fed up, we cancelled the order and learnt never to trust M&P
December 2023 by rchanell.x
A couple weeks ago, i came in to the store to look for a present for my baby cousin. I was extremely pleased with staff, specifically a girl by the name Irena (I hope the spelling is correct i?m not too sure), she helped me a lot and made sure that my experience was great. Thanks a lot!
December 2023 by Tasnima Begum
Staff don?t acknowledge you exist, took my email for a recipet but I didn?t recieve a recipet only a subscription to their newsletter. Typical, I?ve had to unsubscribe. Nice choices of clothes and prams/car seats but you won?t be offered any help or even a hello not great when you are first time parents looking for assistance, staff are not approachable.
September 2023 by James Awokoya
Great store for baby products and such. Sadia gave us a great personal tour and breakdown of the items and things we?re interested in and need. Great staff all round! Recommend to shop here
August 2023 by stephanie vidal
We popped in a little desperate to get help with our buggy, we did not even originally purchase it from them.But Brianny and Jain were super helpful and friendly,It is nice to see, thank you very much
August 2023 by LIVE TO FLOURISH
Just wanted to express my gratitude for the best service support we?ve received from the lady called Briony (Stratford Westfield). She went above and beyond to explain everything we needed to know about the baby prams; was generous with her time and knowledge and positive attitude. Service like that is rare these days, and much much appreciated
June 2023 by Claire Santinos
Where do I even start here, they have an okay selection of strollers but the staff there seemed absolutely not interested and it seemed that we were inconveniencing them.Staff were lacking in empathy and whilst talking to customers they had the audacity to chew gum with their mouth open, not maintaining any kind of eye contact. Terrible customer service to the point where we decided that our money is better spent elsewhere where we are valued more.