January 2024 by nabamita roy
It's great if you like doughnuts. I personally do not like too much sweet so I mostly stick with the original glazed doughnut which I really like. Service is very good. Staff is friendly. Plus they have a lot of offers like you get freebies on birthday, on joining the app, on giving reviews. So they are not just running a business they are giving something back to the customers which I appreciate.
January 2024 by Nabiha Islam
The doughnuts were warm and fresh, the shakes were cold and refreshing. Everything was sweet but not sickly. The employees were extremely friendly, especially Jem! She is so funny and went above and beyond to provide an excellent service.
December 2023 by Sara Wood
The donuts at the stratford Krispy Kreme were stale today. This has been the second time we have experienced stale tasting donuts from Krispy Kreme (enfield location and stratford location). They are very expensive for the size and they was a complete lack of filling. They had no lotus biscoff on display and the employee produced some from underneath which was rather strange and can be explained when we tasted them! 1 star. Very disappointed.
November 2023 by Ivan Kwong
I am writing to bring to your attention a deeply unsatisfactory experience I recently encountered at your establishment in Westfield Stratford (The bigger Krispy Kreme store, not the small stand), specifically on 09/11/2023, during my visit to claim a Glazed dozen box doughnut reward. Unfortunately, my encounter with one of your employees, Selina, left me extremely disappointed and dissatisfied.Upon approaching the counter to claim my reward, I was served by Selina, who exhibited an exceptionally rude and aggressive demeanor throughout our interaction. I presented my identification, which matched the name and email address linked to my Krispy Kreme loyalty account. However, to my surprise, Selina insisted on comparing the date of birth on my ID with the date of birth on my Krispy Kreme loyalty rewards app.I would like to highlight that I was not attempting to claim a birthday reward but a Glazed dozen donuts, which I had rightfully earned through my loyalty to Krispy Kreme. The unnecessary emphasis on the disparity in birthdates was both irrelevant and unprofessional. Despite providing all the necessary documentation to confirm my identity, Selina refused to fulfill my request in an exceedingly rude manner and with an aggressive tone, making my visit an extremely unpleasant experience.As a loyal customer who has consistently chosen Krispy Kreme for my sweet treats, I find it disheartening to encounter such discourteous behavior from a member of your staff. I believe that the actions of your employee, Selina, not only tarnished my perception of your brand but also violated the basic principles of customer service.In light of this unfortunate incident, I kindly request the following:Compensation for the inconvenience and the unpleasant experience I endured during my visit.An investigation into the conduct of Selina during my interaction, with appropriate disciplinary action taken if deemed necessary.A reassessment of the training and customer service protocols for your staff to ensure that future customers do not face similar treatment.I sincerely hope that you will address this matter promptly and take the necessary steps to prevent such incidents from occurring in the future. I value the quality of Krispy Kreme's products and hope that my trust in your brand can be restored through a swift and satisfactory resolution.Thank you for your attention to this matter. I look forward to hearing from you soon.Sincerely,Ivan Kwong
November 2023 by F Qulzam
I would like to take a moment to express my utmost appreciation for the exceptional service I received from Amritha this morning. Amritha's professionalism and politeness were truly remarkable. In my five years of being a loyal customer, I can confidently say that this has been the only most delightful experience I have ever had.Her friendly demeanour and sincere perfection in the level of service she provided was outstanding. She made me feel valued as a customer. I want to extend my gratitude for the exceptional service I received from her. Thank you Amritha for going above and beyond in making my visit a truly memorable one, (@Krispy Kreme, please employ people like her or give her a raise) xx
October 2023 by Erim Tnd
Best fresh donut brand! Single one will not satisfy you, it is better to buy at least a box of 4.
October 2023 by Javina Chana
Rude customer servicesDoughnuts did not taste freshWill not be going to this Krispy Kreme again
August 2023 by Iryna Fedorko
Delicious donuts ?I?ve ordered for delivery, came in time and with care
July 2023 by Kate Boothby
Very yummy donuts and a fabulous choice of flavours
June 2023 by Omar El-Turk
Served by Azime, Came in looking forward to getting a donut. Got acknowledged by Azime, not greeted. In which she took my order and got it done with with no passion whatsoever. A simple smile goes a long way but there was nothing there except a sad face and someone who clearly doesn?t want to be at work. I?m extremely displeased
May 2023 by sakthivel Palaniyandi
Friendly staff. Good price. Daily baking. Good environment. Overall good to go.
May 2023 by MJ
There is a man working at the Krispy Kreme kiosk on the ground floor. He is a black man. He is very rude to the customers for no reason. He really shouldn?t work there.
April 2023 by Alex Rego
Guy on the till with dyed hair was incredibly impatient and rude. Rolling his eyes when it took us less than a min to chose 4 doughnuts, and when we we about to sit down he shouted from behind the counter "excuse me, that table is clean, you can't use it that's why the chair is up. Go find a table outside!" Clearly he isn't happy to be here on a Friday at 1900.Your staff needs some serious training.
April 2023 by Rory Heier
This is just a review of the milkshake. Sure the donuts are still fine and the service was good. But the milkshake was shocking. Haven?t had a milkshake that bad for at least 20 years. Took one sip and threw it in the bin
March 2023 by Abu Ibraheem Al-Athari
Maria (10023) was amazing and went out of her way for me when I visited
