January 2024 by Anand Krishnamurthy
My first visit to Gourmet Burger Kitchen at Westfield,StratfordGood experience. Labeeb served us with great customer focus and very friendly.Fast delivery of food and enjoyed the visit.
January 2024 by Krunal Patel
was a good meal out and friendly service. food came quick and warm. the let down was all the salads in the birgers were not available - yet the price was not discounted or the missing items were not subtitued. on top of that adding jelepenos still incurred cost which put a downer on the experienceVegetarian options: few burger selections available -3 set options or make your ownKid-friendliness: has kids activities to keep little one busy.Wheelchair accessibility: plenty of lifts and exit/entry options making it wheelchair friendly
December 2023 by Lucy Todd
Good burger place - service was quite quick. Just note that if you want the student discount, don't use the app (as the menu suggests) it doesn't work. You need to pay at the till and show your student card there.
December 2023 by Summer Groves
I was appalled with the service I received here, I am a type 1 diabetic which means I can?t have sugary drinks only sugar free, I ordered a Coke Zero and sugar tested it when it arrived and it came back it had sugar in, I didn?t mind as mistakes happen and this is why I test my drinks, I politely went to the bar and apologised for being difficult, explained my situation and asking for a new drink to be made. The woman was rude and said that wasn?t what I ordered but she will make it for me this time, she then proceeded to make it in the same glass which I politely asked if she could not as this still had leftovers of the sugary drink, she seemed annoyed about this. She then poured me a new drink in a new glass and proceeded to say to me try it, I said I will just have to test it first and she said in an abrupt manner no taste it now and was forced to drink it. I?ve been in this situation many times and never had this sort of rude reaction, and I?m appalled that I was spoken to in such a manner in regards to a health condition.
December 2023 by sam12374
I went to GBK for a spot of food for my Dads birthday. The food took over an hour to initially arrive. After arriving we had to send back our food. My chicken was cold as well as my Dad and brothers chips and my onion rings. When I asked the staff about it they looked lost and really offered no support even after having to send back my food 3 times. Customers were arguing and the staff came off as really rude and amateur. This restaurant needs a real rethink and I will not be returning any time soon.
December 2023 by Kalpa Taylor
I always come here when in Westfield but today was a terrible experience. Waited over 20 minutes and had to ask waiter to bring drinks, literally arrived right after a food did. The waiter didn?t order an extra portion of fries so had to go back to the counter to get another portion. The food quality is lacking, feels like the ingredients are cheaper and the flavour is lacking. You guys had such a unique touch with the hei hei salt and monkey nuts, shame you got rid of it. Such a shame it?s gone downhill.
December 2023 by Dave D
GBK used to be great. The extensive burger menu they used to have is now much smaller. The £7 lunch special isn't worth it - the burger is tiny and ours were overcooked. We weren't asked how we'd like our burgers cooked. The Garlic Mayo is awesome. Half price cocktails until 5pm are decent too - £4 for a cocktail is cheap, especially in London.As for atmosphere - the place was pretty empty; atmosphere was lacking.
November 2023 by L Kollimenou
Small burgers with not even some salad on the side and high prices. The staff spot cleaned the tables after customers left, didn't even wipe the whole table off. The burger itself was very mediocre.While we were leaving, I noticed a lady from the staff in the kitchen handling food with bare hands. Had I seen it sooner, we wouldn't have stayed!
November 2023 by Chloe Sandoz
Wait time was ridiculous, food took forever to come out and was not hot! The food does not look how it is advertised- Korean fried chicken burger, I may as well have cooked it at home! Waste of money. We also ordered some halloumi which never arrived so had to wait for a refund as it was bought through the app!Would not revisit.
November 2023 by C
Stopped here for bite to eat in the evening after session in Westfield. Ordering - downloaded app but would only work for ordering in or reserving table (Android). Had to have iphone for ordering app. Went to counter to order and took ages, because staff no speak English (not even the basic words on the menu). Table was too small for 2 plates of food, the decor, condiments, side salad, 2 drinks etc. Had to ask for milk with tea. Tea was cold. Regular burger & chips was ok. Chicken burger - most of chicken was overcooked and cold, as were the sweet potato fries. Waitress got annoyed when called over - but we just wanted salt & pepper (which with other sauces are hidden behind bar/till area!). Manager did offer us replacement for fries, but we'd had enough by then. Went to Greggs, got some more edible food & hot tea and sat & ate in general eating area (with large tables!) before making our long train trip home.
November 2023 by Matt Whitton
Good Food and Service? worth a look
October 2023 by Amanda P
Waited a while to be seated even though restaurant fairly empty.we then had to either go to the counter or order on the app. No salt or pepper on the tables and no sauces . We had to ask for both. Then insufficient cutlery in the lay your own table bin ! Confusion over what was the Big deal as on the board it said burger , fries AND salad . On the app it shows a drink but that is NOT included and also described as a GREAT lunch deal. Had to keep verifying what was and what wasn?t on the deal. The app asks you for information that is not described as such on the menu. We ordered beef burgers in the deal I had CRISPY bacon and my friend had avocado for £1.50 extra . My bacon arrived soggy and grey. I asked for a replacement and got two pieces of burnt bacon that arrived after I had eaten most of my burger . The burgers were ok but not wonderful. Having to constantly get up and down to ask fo things was most irritating then when we tried to pay on the app they wanted £4 for service! i thought it was shocking and will not be returning . It?s quite sad really when all the staff were very sweet. They need to up their game if they want to do business in Westfield as this is most unsatisfactory.
October 2023 by Havana
Had to wait 15 waits for drinks, had to walk to counter asking for the drinks after ordering them & paying for them. This was very poor service. Staff are generally nice, Very quiet during a lunch time period.Nothing to how it was a few years ago. Ordered the advertised jerk chicken burger, was very disappointed when it first arrived, looked very burned as could see from picture, however after eating it, was very nice.
October 2023 by Brian M
We enjoyed a delicious lunch but I mainly want to say a big thank you for your extremely thorough allergy policy. The staff member responsible was knowledgeable and supportive and I really appreciated the trouble he took.
September 2023 by Christopher Bennett
It was disappointing. I assume they were short on staff or the staff they had were incompetent. There was one person (I assume the manager) who was greeting, taking orders and pouring drinks while the rest of the staff just wandered around like zombies. The food came before the drinks - which would never have come had we not reminded the manager.Ordinarily this would have been so/so but unfortunately, some of the patrons kicked off and started swearing quite loudly and accusing the staff of racism which just ruined the atmosphere a bit, it didn't improve much after security turned up - the two ladies should be ashamed of themselves. I felt bad for the staff as they were having to deal with a lot but it just soured the evening for us.
