January 2024 by Johnny B. Singh
The Stratford Westfield store is very cold this winter. The door does not close properly and the heating is not working either. The staff are great, and they have requested HQ to sort it out but they have not been responsive. A shame.
January 2024 by Dimitrios Anagnostakis
coffee tasted nice but the people were a bit annoyed when asked for a change on my
January 2024 by MisterMilon
The behavior was rude, I drink coffee here for more than 2 years, this is the first time one of your staff girl did not treat the staff well.Thursday 4 January 2024 time 11:40 am.
January 2024 by Munirahh Ibrahim
Convenient location, calm atmosphere. However I couldn't help but notice the cafe could be cleaner and deserves refurbishment.
December 2023 by Jade Kelley
Awful awful customer service from Fabrice some of the worst I've received. You can tell the workers are miserable from the way they speak to their customers. Will never ever shop at a cafe nero after the way Fabrice has treated and spoke to me. Paid £1.20 for syrup on deliveroo, after paying for syrup last week and them adding NOTHING and then admitting it as they had ran out I called up today to ensure my order notes were received. The standard amount of syrup you receive when paying is 3-4 pumps, in store you can actually request however many YOU like all for the one price. I paid on deliveroo TWICE for syrup, costing a total of £1.20 all for Fabrice to tell me that when you pay extra it literally entitles you to an extra 1 PUMP - for 60p?!?!?!?!?!?!?!?! and that he doesn't really care how I want my coffee I can get what I'm given. Starbucks (who I visit DAILY), costa, pret, ole and steen are just a few coffee shops who go and above and beyond to ensure your coffee is exactly to your taste and do not want to charge you £10 for syrup alone!!!!!!! RIDICULOUS REMEMBER YOU WORK IN CUSTOMER SERVICE
December 2023 by I
Staff refused to give coffee in a ceramic cup, as he would have to wash it ! Had to threaten to complain to head office, he then said he would have to offer cups to everyone, I said I don't know about other people, but I frequently use cafe Nero, and I was appalled at the service I had received today.
November 2023 by Valerie Evans
Lovely coffees and hot chocolate in a cosy atmosphere great service.
October 2023 by Karen Guessoum
Someone's used 16 years old girls bank card to buy food 17.55£On 14 09 2023ThievesReported to police investigation on cctv
October 2023 by Parimal Mehta
Not much choose for vegan as regards vegan. Drink all good . They should clean the tables as soon as customers
October 2023 by Viktoras Simutis
Normally I don't like cafe Nero coffee as its comes too strong for me, but once I have tried frapucino it have changed my opinionDelicious coffee but slow service!
September 2023 by Amy Alexander
Management have left one guy on his own this morning Wednesday 13th September and he has served non stop a never ending queue. He?s done incredibly but has literally non stop took payments and made coffees on his own for the last 3 hours it seems - not good from whoever planned the rota
August 2023 by Kemi Fajoye
Had a great pistachio frappe ? as an after dinner drink. The atmosphere was calm and the service was quick.
August 2023 by Jafor Ahmed
Holy Cow, There was no washroom. Would never visit again
August 2023 by fawzi jeeachee
Batista was in a rush to get on his break. Generally other times. Service is
August 2023 by Richard
Comfy chairs, easy listening jazz, excellent coffee and snack, pleasant baristas. What's not to like?
