March 2024 by naila nurudin
LC was absolutely amazing! She helped my partner and I find the most amazing engagement ring and was most reassuring. She made us feel comfortable and created an unforgettable experience! She went above and beyond and I am so excited to go back and choose our wedding bands! LC is a key accessory to the Stratford branch!x
February 2024 by gavin sandford
Hollie was amazing! Made it personal, special and got what we wanted. She's definitely top of her game, and without her we would of probably questioned our decisions. Thank you for all you're help and support.
January 2024 by Natasha J
We purchased a beautiful watch yesterday evening . We were looked after by Gina and Kyle . Both were very welcoming and friendly. We certainly will be returning . I have to add that I was nearly going to leave the store as couldn?t see what I was looking for , but Gina?s expertise helped us with buying my stunning watch ! Thank you
December 2023 by Sajjad Ahmed
Excellent customer service in this place.. ?
December 2023 by D B
I had a question about a diamond ring I was going to buy online and the lady at the store was quite rude and unhelpful. I dropped the purchase altogether and went to another chain.
November 2023 by tamjid rahman
I order 2 rings in-store and one of the rings I was supposed to receive was a wrong size which I got told would be resized for me, I then received an email saying that it is in-store and called on the phone to the Stratford branch after which the lady on the phone was very rude and wanted to get me off the phone as soon as possible and said that if that was what was said then it will be done. I will never buy a ring from here again
October 2023 by October Phoenix
Bought a TAG Heuer watch here a couple of years back, and the strap needed replacing, so came back and asked what to do. Beaverbrooks staff said that I needed to send the watch to Switzerland!! Subsequently, I went to TAG Heuer in Oxford Street today, they said that was nonsense, and will replace the strap in- store for me. I think your staff need retraining, or your store practices are lazy. Not coming here again.
October 2023 by elvina vaicekonyte
Saif was very lovely and welcoming, helped me with everything i needed and had a positive ora. Very happy with customer service. Thankyou.
October 2023 by Joan Francis
Having problems with my omega watch, a jewellery shop in lakeside putting a rubbish battery in now it has closed down, so l went to the omega shop in westfield at stratford, we'll you could not have a nicer person than ELOD ,so helpful, big smile, could not do more ,shame there are not more people like him, the world would be a better place.
September 2023 by Teofanis Papadopulos
I can't recommend them enough. Their engagement ring collection is impressive, and the staff are incredibly supportive. A special shoutout to Danny for his expertise and guidance in helping me select the perfect ring. My fiancé is thrilled with it. Plus, they provide lifetime cleaning, future purchase discounts, and optional insurance. The flexibility to resize the ring later is a great touch.
September 2023 by shomon zaman
Amazing as always. Staff are precise and knowledgeable. I have purchased many items from this and Will come again.
July 2023 by Tuppence C
Went in to by a ring the other day as was assisted by Reece. He was so personable and made visit a really lovely experinece, rather than just a transaction. Top notch customer service!
May 2023 by Radek Plodzien
They do have some unique pieces. Bought engagement ring and wedding bands here and both times staff were very professional, friendly and helpful.
December 2022 by hasan Siddiqi
Ben provided exemplary customers service and technical know how of the watch I was intrested in, without any sales pressure. Their price matching policy meant that I was able to purchase it straight away. Thank you also for finding a compromise with a gift I was getting from another retailer ( I much prefer yours).
November 2022 by Fish N Chips
Great service from staff. Good advice to help you buy the right item without any pressure at all. Very clean shop.
