July 2023 by Marya D
Great experience! Talula helped us so much and we ended up finding the cutest pieces for our bride to be. Thank you sooo much!
May 2023 by Leah
They were so rude and unwelcoming clearly didn?t want to help the customer service really needs to improve. I left I?d rather go Boux Avenue.
May 2023 by Google user
I had the pleasure of meeting a young sales assistant named Lily in Stratford Westfield. She went above and beyond her job description to help me find a set that not only looks good but fits me like a glove and something I am confident and comfortable in. She made me feel so comfortable and at ease that I will now only go in and buy sets from her store from now on. Excellent customer service.
April 2023 by Bumble Bee
I had the pleasure of meeting a young sales assistant named Lily in Stratford Westfield. She went above and beyond her job description to help me find a set that not only looks good but fits me like a glove and something I am confident and comfortable in. She made me feel so comfortable and at ease that I will now only go in and buy sets from her store from now on. Excellent customer service.
April 2023 by Shane Fergie
The staff were very helpful with finding my size, and helped bring me cute bras in my size so I didn't have to spend ages rummaging to look for a G cup
December 2022 by Alisa Krasniqi
I had bought in an item that was packaged in a box. The box had been ripped apart and taped together. I bought this as it was the only size available. When going to the tills I specifically told the worker it is ripped will this be an issue if it does not fit and I need to return? She said it?s fine as long as it comes back the same way. Going on to today I go in to return the item. There?s issues due to it ?not coming in the right way?. So why was it sold to me in that way. Why not write on the receipt before selling it (the package was sold broken). Ridiculous. To top it off management we?re talking under their breathe. Giving the most attitude ?I can?t sell this?. Awful service. The fact that I?ve not been refunded something that I have never worn!! Should have never sold it to me in that way in the first place.
December 2022 by Daria Uniatowska
Website shows opening time to be 10am. At 10:30am I met bunch of people outside the shop that been waiting and have been told shop will open at 11 only to return at 11 and be told it will be another 10-15 min because they are organising stock or whatever. If they open whenever staff feels like they should mention it on their website? what king of business does that.
November 2022 by emma cook
Have not been to this store much since it moved down. But I went here to look around but to also get a bra fitting. Went here Halloween weekend so was more busy than usual.Went here with a friend who also wanted the same. We came in and were greeted at the door which was nice. Went to the changing rooms and there were 2 women one who was hanging items and taking others away and the other was just hanging around.Asked the younger looking one about getting a bra fitting, as stated you don't have to book you can just walk in and ask for one which is what we did. the girl just looked at me then walked back to talk back to the other person asking them something, she then came back and went yeah we do but all the changing rooms were full at that moment, so I then asked OK do you know how long we would have to wait and very rudely said all the changing rooms were taken, very rude in my opinion and very unhelpful. we just walked away and ended up looking around and forgot about the fitting here. To be honest I would rather go to another store where staff are friendly and helpful or go someone else.Maybe staff should be trained on how to deal with customers better and talk to them other wise you will loose customers in this store, the 2 stores in oxford street have better staff who actually talk to their customers better.
November 2022 by Syla Podró?niczka
I went to the shop few times and never could really to get someone to help me out. Today I went there with friend of mine and tried to buy smt. I asked the lady at the till called Ramona if I could get the tape to measure myself because I?m not sure what size I could be. She told to go for a size that i usually go for. I tried to explain her I?m usually go for 3 different sizes depending on the brand and clothing I buy. She just kept telling me how she knows what size she usually is and I should know too in a very rude manner. At the end when it was clear to me she won?t give me the tape or any actual help I just left . It?s really a shame because I didn?t ask her to really go out of her way to help me, just a measuring tape so I can measure myself.
September 2022 by Georgios Sideris
I have visited many times this store and i have been very satisfied about my shopping and the staff but yesterday when I was there with my friend and I was looking around in the shop a lady (orange clown) came to me and asked me with a rude tone "what do I want"!!! I answered that i am here with my friend and I am looking around. But that was not enough for her.. she talked with an other lady of the staff and she sent her to us , i felt so uncomfortable.... I felt like i am a thief or that men are not allowed in this shop... The second lady was great very helpful and polite but that clown made me very uncomfortable for been there. I wanted to leave my shopping and go . The staff needs definitely training about how to behave with customers, not all of the staff is the same but one person can really make the bad difference
July 2022 by Hafiz khan
Went see what I could buy for my wife staff was helpful at end didn?t buy anything we?ll bring my wife next time choose what she want to buy
July 2022 by Zac Bernard-Pullen
Amazing staff, very helpful and friendly, will definitely be coming here again, as they made me feel very comfortable, thanks team!
July 2022 by M A
This particular store in Stratford Westfield White City has quite possibly the rudest most unwelcoming staff! Unlike any other AS I've ever been to. They definitely need to be trained and more importantly learn some manners.
July 2022 by Roxana Elena
?? Many thanks to gorgeous Leandro,who served me,and made me feel welcomed! Definitely I?ll come back shopping to this branch ?
May 2022 by Hanna Mukha
Love this shop as it has a great range of products but you can die in the queue waiting to be served. It might be a wrong time of the day to do shopping here in the afternoon but there were four people in the queue and one super slow person at the till. It might be a good idea to serve customers at the till first to avoid the congestion in the tight space and to improve customers retention. I could not wait any longer so I left without buying the chosen items and I doubt I would come back again.
