July 2025 by Anil Mehta
Subway, Joel Street, Northwood Hills: Absolutely Disgusting Experience? Ants and Flies in Drinks? Zero Accountability!
My wife and I were regular customers at the Subway in Northwood Hills? we used to go there almost every single week. But two months ago, we had an absolutely disgusting experience that has completely put us off ever returning.
We came in as usual, ordered our regular subs, and poured our drinks from the self-serve machine. As I got to the end of my Coca-Cola, I noticed something gritty in my mouth. When I opened the cup to check, I was horrified to find an ant stuck to the inside. God knows how many more I had already consumed ?
I went back to the machine and poured a lighter drink (Fanta Orange), hoping it would be easier to see if anything was inside. To my shock, the cup instantly filled with ants and flies as the drink came out ???
I immediately showed this to the staff. One of them looked at the cup, then looked at me and casually said, ?Just throw it in the bin.? That was it. No apology. No concern. Just complete indifference.
I told them I had unknowingly drunk insects, and now I felt physically sick. Again? blank stares. They said they would turn off the machine and that the manager would ?look into it.?
I asked if they could offer any sort of goodwill gesture? a refund for our meals, 2 subs on the house the next time we come in, something, anything. Any decent food establishment would at least try to make up for something this unhygienic. Instead, they argued with me. Eventually, one staff member reluctantly handed me £2 from the till, saying it was for one drink. I pointed out that both drinks came from the same contaminated machine, and my wife and I both purchased drinks with our meals. They refused to do anything more.
I?ve followed up four times since then, left my number, and was repeatedly told a manager would contact me? It?s been two months? still nothing.
This review is long overdue. As former loyal customers, we are extremely disappointed. This wasn?t just a hygiene failure? but a complete breakdown in customer service and accountability.
Avoid this location? Until they clean up both their machines and their attitude!
June 2025 by Prajwal Koratpally
in Joel street almost all restaurants are halal or seve halal food, except subway , don't know why ?even winzel sell halal chicken-
June 2025 by Md Ashraful Alam
We are regular customer, live around 5 years in Northwoods hills area. We been ask so many times to make your store Halal, as a Brand you guys will cover all types of customers.
March 2025 by Jakob Lowe
The food was so bad yea I had to spit it out in front of people we didn?t even finish our food it was that mediocre
November 2024 by Tulsi Mehta
Ordered via deliveroo. I am vegetarian and sent me a stake sandwich even though the receipt states plant patty. Tried to call and no luck. Not the first time they messed up. Before they had missing ingredients as well. Tried calling but just automatically goes to voicemail which was full so couldn't talk to anyone or leave a message.
October 2024 by Krishiv Agarwal
Really nice food
September 2024 by Cameron Partridge
Was about to place a large order. Was at the front of a lengthy lunchtime queue and they had 3 people making 2 subs for 1 customer while another cleaned during a lunchtime rush. Really need to get a grip on the service line as myself and several customers walked out when you had more than enough staff to service one customer at a time. The thing about lunchtime rushes are that people are on limited schedules and if you?re not speedy enough you?ll lose business as people will go elsewhere. Along with my order, I imagine you missed a lot of money in that 5 minute period. Really need to prioritise responsibilities and man power during busy times. I?ve seen subways in central London that are rammed with less staff and manage to serve everyone in a timely fashion. You do not need 2 or 3 sandwich artists to 1 customer. It?s inefficient and cost ineffective.
June 2024 by Roshan
Small woman on Thursday close was unprofessional and rude. It was awful customer service and she needs a lesson on politeness.
June 2024 by Ryan Kakkar
amazing service love for the cookie thanks very much i will come back
June 2024 by Velizar Velchev
Very tasty place and service is amazing quality is top
June 2024 by Oliver Dani
Beautiful food great seating
June 2024 by Denis
Very good food I love the experience
June 2024 by Alex Martine
I recently had an absolutely horrendous experience at the Subway and I feel compelled to share my disappointment.To start with, The tables were filthy, covered in crumbs and sticky residue. The floors were littered with napkins, bits of food, and trash. The trash bins were overflowing, creating a foul smell that permeated the entire dining area. It was evident that no one had bothered to clean for hours, if not the entire day.The service was equally atrocious. Despite there being a long line of customers, only one disinterested employee was working the counter. This resulted in an excruciatingly slow wait time. When I finally reached the front, the staff member was unbelievably rude and dismissive. They barely acknowledged my presence, rushed through my order, and seemed annoyed by any questions I had. Their attitude was unprofessional and downright insulting.As if the poor hygiene and service weren?t bad enough, the food quality was absolutely abysmal. The vegetables looked wilted and far from fresh, the bread was stale and hard, and the meat had an odd, unpleasant odor. My sandwich was sloppily thrown together, with ingredients unevenly distributed and spilling out of the sides. Despite specifying my preferences, the sandwich was missing key ingredients and was utterly tasteless. It was, without exaggeration, the worst sandwich I have ever had.To add insult to injury, the prices have gone up, which makes the experience even more unacceptable. For the amount they charge, one would expect at least a basic standard of cleanliness, service, and food quality, none of which were met during my visit.This experience was a complete disaster from start to finish. I strongly advise anyone considering a meal at this Subway location to steer clear. The management clearly needs to undertake a massive overhaul to address these serious issues. Until then, I will not be returning and will be warning others to avoid this place as well.
June 2024 by Ozlam Rak
I recently visited the Subway located at [Northwood hill ] and was extremely disappointed with my experience.Firstly, the cleanliness of the establishment was subpar. There were crumbs and bits of food scattered on the tables and floor, and the trash cans were overflowing. It was clear that the staff were not keeping up with basic cleanliness standards.The service was equally disappointing. The staff seemed uninterested and unprofessional. Despite there being a line, there was only one person working the counter, which resulted in a long wait time. When I finally reached the front, the employee was rude and rushed through my order without any care or attention.To make matters worse, the food quality was terrible. The vegetables did not look fresh, and the bread was stale. My sandwich was poorly assembled and lacked the ingredients I had requested. The overall taste was bland and unappetizing.Given the poor hygiene, terrible service, and low-quality food, I will not be returning to this Subway location. I hope the management takes serious steps to address these issues.
May 2024 by kage ????
Amazing food
