December 2023 by Karl Shield
Absolute rubbish. They keep delivering the wrong item and try to make you pay for it even though it is not the item ordered. Their customer service is disgraceful. If they are a franchise they should definitely lose it. They would have 0 stars if it was possible.
December 2023 by heba masood
actually such kind people they were so sweet and the customer service is amazing!!
September 2023 by Privineet
We bought two pizzas. When we checked , both pizzas were burnt. We told them to change. And the second pizza that they have us finally was burnt again!! Burnt Margherita is not what we wanted!
July 2023 by Vishlesh Oza
Me and my friend have visited 1st time today at this place and had very friendly behaviour with Mr. Ali Raza and he was a great human being he helped us in every way to choose the food and get to the station as well and yes the main thing made very good pizza for us as requested.Thanks a-lot for the quick service with quality food.Best wishes for future.Thank you again.
June 2023 by Masoud Sidiqi
The are not answering the call Pizza Hut very poor customer service
May 2023 by Archana
We ordered a takeaway from the Northwood branch and a big NO as worst customer service, extremely rude over the phone, highly unprofessional, delayed delivery by 1 1/2 hours, not very tasty food. Looks like there was a huge shortage of staff and the manager (I believe her name was Sujata) couldn?t handle it. Definitely needs retraining or I would say fire her and get professional experienced staff suitable for the role.Only positives was the delivery fellow was extremely humble and polite, was apologetic for the delay.Vegetarian options: Vegetarian options were quite good but were not tasty at all. Didn?t enjoy either the gluten free pizza nor the veg pizza, nor the sides- the garlic pizza bread. Wedges were ok.
April 2023 by Santosh Shet
The pizza didn?t arrive for one hour, they showed delivered and when i called the store to enquire the lady was yelling and saying she?s not IT. I am going to be reasonable and ask after one hour why it?s this delayed and shows delivered.There is tone and way to answer someone and not start shouting with the first word. You can be in rush hour but that?s literally the one job to manage the flow so northwood pizza hut whoever was answering calls needs some retraining.and don?t even think about coming at me saying i was rude or loud. i have spoken in the softest tone and have a recording for the call.please train or rehire your Staff.The delivery guy was apologetic and very nice. Your managerial staff needs to learn from the juniors. You are a joke at your behaviour and service
April 2023 by Warden S
Pizza is ok but they don't do Thin Crust which is just madness and short sighted .They never answer the phone and when the lady manager is not around the service is terrible !
April 2023 by Seb Palet
This is not a good pizza hut branch. Pizzas not cooked well and do not taste right.
April 2023 by kawika kam-kihano
Couldn't choose delivery but when i went to collect i saw multiple delivery drivers coming in and out with pizza. When i got there to collect i was told it be done in 2-3 mins, i ended up waiting over 10mins. I haven't had pizza hut in ages but was expecting a bit more flavor in the food.
March 2023 by Yohana Godfrey
Well tasty and lovely service. Many thanks we will be returning
January 2023 by The Hungry Foodie
Delivery arrived within 20 minutes and was still hot. Pizzas tasted good and the garlic bread with cheese was amazing.
January 2023 by DM&VM
terrible - very late, not yet delivered and phones not working. scam? Its for a party for children with issues.Arrived 2 hours late - every single item was wrong.Do not take order if you cant read or fulfil them.Its unacceptable - you cannot just get away with whatever you fancy!And of course phones always off until about 9:40pm
December 2022 by Gareth Jones
Shop overcharge for collection order should be 8.99 but they charge 10 pounds,and said its only 8.99 when you order onlineParking: Bad before 6.30
December 2022 by Bhavik Radia
Complete shambles, do not order from here. Why do you have a phone line if you don?t bother to answer it? Order arrived an hour late, cold pizza, and 10 unanswered calls. Complete shambles.
