September 2023 by lady j
Spk to someone who's says they r manager very unprofessional.... Said i'm rude for explaining myself of wot I needed. I have bn dealing with torchwood for over 30 years plus. The staff have always bn polite and very helpful but new staff very rude .. Not in this case. There has many other issues like late delivery of meds and I have never raised a complaint. Does anyone know who I can officially complain too. Not inhouse as nothing will b done.
April 2023 by Julie Barrow
Medication always late delivery missing items. Not in stock One lady rude always. Only one helpful member of staff. (Michelle)
April 2023 by Maria Ciotlos
Nice and helpful staff!
January 2023 by Robert Markiewicz
It's great ok
November 2022 by Sunil Chauhan
Absolutely shambolic pharmacy. My father had an appointment for a COVID booster and when he arrived, they were prioritising walk ins so it's a first come first serve. Well then what's the point of an appointment.
November 2022 by Mervyn Passmore
Very well organized COVID booster facility although the nurse doing the jabs seemed to be working in the dark ages! Would be much faster with some technical support. He spent far more time documenting the process with a pen & keyboard than the jab itself.
November 2022 by Mayur Pandya
Called the pharmacy, told me my medicine will be ready in 1/2 hr, went there 45 mins later and I was told the wait will be 10 mins. Nearly 1/2 hr later I was told the medicine just needs to be bagged which was not the case as they had not picked the medicine! I took my prescription elsewhere and they said 10 mins and I collected 10 mins later, also this was after handing in my prescription and not having it sent directly :)
October 2022 by Lucy Nagle
Since pharmacy team has changed the service has declined quite rapidly new pharmacists are rude and unprofessional tell you items will be there then when they don't arrive you are told to just come in on a daily basis and take pot luck!! They won't speak to customer to explain things and talk about you as though you are not there such a shame as used to be so good
October 2022 by neville lobo
I had my 4th jab here and second time moderna. Never again. Had a bad reaction then and worse now. Not the fault of staff. We should be given choice
May 2022 by olive ratchford
We have our prescription delivered by touchwood and I think the staff and delivery driver are first class
April 2022 by Maria Mahoney
Good friendly staff
January 2022 by Anita Luff
Flu shot - arranged on line - everything fine.
January 2022 by richard casey
Always very helpful.
September 2021 by Sadik Noor
Pathetic pharmacy. When I went to collect my and my son's prescriptions last Friday, they could only gave me mine, saying my son's was not received. I had to wait today to get to the GP, who were very surprised that the digital prescription was not received but nevertheless provided me with a prescription slip for my son. Marched to the Pharmacy only to be told they do not have one of the items prescribed. This is not the first time that digital prescription have gone missing when the GP are clear they have sent them. My son went without his medicine for five days because of these people. Will never go to this useless place, again. Would have rated zero, if I could.
September 2021 by Dess Ivanova
Absolutely amazing service! Fantastic staff, always ready to help and put a smile to one?s face! I highly recommend them.