March 2024 by Kartavya Goswami
I am everyday filling petrol at BP but they staff not allowed to use washroom for customer 2 week long time say not in use and staff to rudly talking with customer
April 2023 by Hooman Nili
Shocking behaviour by the manager (Nilthran? - couldn't see the name badge clearly). My story,At around 14:50 on Sunday 23 May 2023:I'm a motorcycle instructor and we regularly fill up at this petrol station. We were coming down from South Harrow and I asked my students to turn left into the petrol station. As we went in there we cones on the way which we couldn't see while on the main road and it would have been unsafe to suddenly stop on the main road especially with learner riders on a slope. The manager suddenly came out on us and shouted "Are you Deliveroo? Get out, get out, right now...." with a very intimidating body language.I then asked him to calm down as we were preparing to leave. He kept "barking" at me saying "what do these cone mean?!!!" and as soon as I tried to explain he shouted "Get out, I'm not taking to you, get out..."We were all (including the staff) were shocked by this behaviour. He was obviously upset by a previous event - nothing to do with us, but this was totally unnecessary and unacceptable behaviour.I'd advise Marks & Spencer to sent this man to a therapist before letting him work again.
March 2023 by rose roberts
If I could give less stars I would place is full of ridiculous night staff with no morals or respect for the general public their attitudes reflect the area DISGUSTING & DISHONEST
February 2023 by David Curtis
Just got wafted away with no verbal communication, just wanted a soft drink from a so called 24hr store where the staff barely want to do there job. He refused verbal communication or to walk the less than five feet to the fridge. Air pods on to busy listening to Justin Bieber to do his job.It's the next day and the same guy is out here telling customers the shop isn't 24 hours.... Either this guy needs training or replacing.
December 2022 by Test Account
Cheaters, the products delivered expire same day + they cheat on quantity. Never again
October 2022 by Joseph Gilmore
Part of BP garage.
January 2022 by Saidev
Awful customer service. Staff telling customers to hurry up when getting items and charging you extra for items you didn?t buy. Pls double check your receipt after you purchase from there, they?ll add items you dont buy!!!
October 2021 by Vidhi Gandhi
They are fantastic . Today they way they handlers the queues were superb. It was fast very fast. The staff were honest and not allowing any one with preference and I just had to wait for 20 min to get it fuelled. Excellent job guys
August 2021 by UR Koevoet
Does no one wear face masks in the place. Not staff our customers. It's a free for all. Clean and tidy yes but we do have an issue world wide with a virus.
August 2021 by Simone Aulicino
Definitely the best hot chocolate!
January 2021 by Leigh Smith
Staff need sacking very rude
November 2020 by MARK OLD TIMER
Does no one wear face masks in the place. Not staff our customers. It's a free for all. Clean and tidy yes but we do have an issue world wide with a virus.
February 2019 by Wayne
Friendly female staff, males not so friendly.
January 2019 by Manoj M.
Staff pick and choose when they want to give decent service, unacceptable. Couldn't even put my petrol points on my nectar card. You know when people have been doing the same thing over and over again, they lose there enthusiasm and willingness to achieve. High time this petrol station needs a re-shuffle. To be clear ITS THE Evening staff I'm talking about that need changing. 5 stars to the Morning staff, they're brilliant.
December 2018 by Met Ali
M&S petrol station, selling the usual array of M&S foods with your basics. Staff were a bit off today, typically more welcoming and helpful not today.
