December 2023 by J Williams
I haven't received my glasses.I had a phone call a week after my test to tell me the glasses WEREN'T ready and they were sorry.I popped in a week later and they still weren't ready, I was told they would text me.I managed in between time to get the prescription sent over to Boots and for them to sort a pair out in a couple of days.Good job really.I'm still waiting to be told they're available for me to collect from specsavers as its 2 pairs I need.I'll be sticking with Boots from now on.
December 2023 by Anthony Daniels
Really good service. Staff really helpful and friendly.
December 2023 by BeyondMan Mag
Went in today to pick up my new glasses and leave in my older pair to have them fitted with another new pair of lenses. Told to come back in an hour while they fit them. Came back only to be told they could not be fitted due to the lenses being cut too small. Due to ?human error?, someone measured them incorrectly.I spent £350 on the lenses alone due to my high prescription. I was then told the lenses would need to be reordered and that the earliest they would be fitted and ready would be in two weeks time on Jan 2nd. So a three week wait in total from payment.Was offered zero compensation other than a voucher to use on my next purchase. I will not be making any future purchases. I paid a significant amount of money to receive a professional high quality service. Which I have not received. It is their job to measure lenses correctly. There should be no human error in this respect and the paying customer should be compensated accordingly when said error is made and the wait time is then a further two week waiting period.Will not be back. Will use another opticians in future.
December 2023 by Ellie Phillipse
Very welcoming and professional staff. Zak conducted my assessments / scans and was really great. Spoke with me through the results and I left feeling relieved and confident about my eyesight. Thank you very much, Specsavers, Streatham!
December 2023 by Kate Ray
The whole team were welcoming and professional. They explained clearly everything from the eye test to my lenses. My glasses were ready in 2 days. Really recommend going to this SpecSavers store
December 2023 by Olga Thornicroft
No queuing, thorough eye tests and being told the state of my eyesight all through examination. Kind assistance in selecting frames and advice on discounts offered. All friendly,helpful,cheerful staff.
December 2023 by John Walsh
After noticing a deterioration in sight in one eye I booked an appointment and had a full eye examination and ordered as I normally do ,two new pairs of varifocal glasses,one to use ,one in case of loss or damage.The staff were helpful and informative but as I always order two pairs I always have a pair at home that are never used. I was not given any option to reglaze my old /new pair which would have saved money and been a way to recycle frames that are in perfect condition ,I seem to remember being told in the past that reglazing costs almost as much as new frames[it's a business after all] but other opticians will do this much cheaper than Specsavers,next time I need new glasses I shall make a point of requesting this or shall go else where .
December 2023 by Ramez Kalmoni
A wonderful and calm optical journey of the eye test, and selection of frames.All within an ideal time frame of the appointment made..
November 2023 by Emily R
Shivani P couldn?t have been lovelier. She was very helpful and informative and made sure I understood everything
November 2023 by Yvonne Nazareth
The Streatham branch is always busy. This time, I was seen on time and did not have to wait ages. I get glasses and contacts from here and very pleased with the service.
November 2023 by Helen Post
Very good service at Spec Savers in Streatham especially with John who is very professional and explained all thoroughly to my husband and I - recommended Helen and Alex
October 2023 by Ish ShanZee
Osman gave me an excellent customer service he fixed my glasses for me and ensure it fit perfectly on my face before I give 10/10. Thank you made my day!
October 2023 by sylviasalaam
Seen on time,ophthalmologist was courteous,answered all my questions in great detail,and explained how,why and where! Thank you
October 2023 by Vasco Marsellus Jr
Had a very lovely experience at Specsavers in Streatham, had an eye exam and was given lost of useful and important infomation, very proffesional.Picked out 2 very lovely pair of glasses from Specsavers own collection. Only had to wait a couple of days for them to be ready. Glasses fit absolutly perfect and look very stylish not to mention its from my favourite brand. Very special mention to Aysha who help fit my glasses, she was very friendly and made me feel great about how they looked. Also a mention for Hudy who initially helped me pick out my glasses and a big thank you to Sachin who did the actual eye test, very efficient, proffesional and courteous, he gave me alot of very useful and important information that will certainly help me in the future.Thank youOrain E
October 2023 by Beth S
It's taken me four trips to get one pair of glasses because some employees don't ask the right questions/discuss things with you.After choosing glasses, I spoke to a man to buy them but he was unfriendly and unhelpful. He didn't take all the measurements so when the glasses were ready, they were blurry as the focus point wasn't in line with my eyes. (Not to mention he was patronising during the whole transaction.) This was a shame because the woman I was talking to beforehand was so nice but unfortunutaly was busy once I'd picked the frames (I didn't get her name but she was very helpful!)When I went back to fix the focus issue, I spoke to someone else and she was also so helpful and friendly!I went back again to pick up the glasses and the woman then sat there in silence while I tried them on and didn't check the fit. So I left, and discovered the glasses kept slipping down my nose. So I had to go back again and get them adjusted.A ridiculously long process to get one pair of glasses. But apart from them, others were fine and friendly and helpful. Not sure if I'll bother coming again or go somewhere else next time.
