November 2023 by Iulia Martin
I received great service. Pauline helped me take some money out of my account and gave me a few accounts to look at as well.Very profesional and helpful!
September 2023 by Kourosh Zare
I like to give this zero point .Very disappointing waiting for 20 minutes no one around only one lady said you have to wait.Sorry for Streatham Arya.
November 2022 by Sarah K
Waited an hour to be told my driver?s license isn?t valid ID and was refused access to my own account. Horrendous. What a waste of time.
October 2022 by Paul Moore
Rude up themselves and unprofessional. Staff also lie. Also like to smirk at you while you talk, on of the most annoying things anyone can do. Thats why I'm closing my account. They need to be reminded its ower money that pays your wages, without us you wouldn't have a job.
July 2022 by Sinwei Chow
Hostile environment! Why work in a customer facing role if you have a bad attitude and are not friendly.
March 2022 by Frazer Windsor
If I could give this Branch - - 0 that would be too much.I attended this Branch today and was absolutely horrified by the way a white member of staff appeared to be mistreating a woman of colour.The customer approached politely.Obviously a regular customer trying to pay a bill.Yet the lady behind the counter clearly provoked the lady to the point where she became frustrated.The member of staff was clearly hostile and quite aggressive and as a result this poor lady lost it. Appears to be a regular occurrence. If that was me I would have reacted the same way.Not a nice branch.
March 2022 by ZZ Zed
TerribleWent there yesterday for a routine request. The woman on reception was talking down to a male customer every time he made any kind of statement. I was waiting for 5 mins and then a woman casually rolled out of the cubicle and started to serve the person in the queue behind me. Eventually, she realised I was first, and addressed me in a very rude and condescending tone saying that she couldn't do anything about my request. I then asked if she could look at my account and she soon found that she could resolve the issue very quickly, which was very basic. I also asked about alternative savings accounts that would give me more interest than the 0.0001 I was getting - her response : "we don't have our rates for the next year yet". I then asked about speaking to a mortgage advisor. She seemed to take pleasure in telling me that the only way I could speak to a mortgage advisor was by phone. The staff there have no idea of how to treat customers. Remember your customers are the people who keep you in business. We pay your salaries. Please do not patronise us - we are not expected to know the ins and outs of Santander processes - it's your job to advise, be helpful and polite. Santander, please invest in training your staff about customer service.
January 2022 by Dannii Riviera
Honestly if 0 stars was an option here that what would be given, I had an appointment booked in the streatham branch to open accounts for my children I arrived on time and waited almost 20 minutes to be told as my appointment time has now past I will need to re book it... I mean are they for real the chubby (or maybe pregnant) lady yasmin or jasmin who my appointment was with saw me in the que when I arrived never said anything and wondered into the back (probably to eat food) and came back out almost 25 mins later claiming she was in a meeting when I arrived and she never saw me lol I proceeded to speak to branch manager lenny who's equally no help and needs help being either re trained or a new job not dealing with customers about yasmin and I was asked stupid questions like what time dud I arrive etc anyway I've just switched to santander and I won't be using this branch EVER unless it's for the machines only disgusting customer service
December 2021 by Danielle whyms
Honestly if 0 stars was an option here that what would be given, I had an appointment booked in the streatham branch to open accounts for my children I arrived on time and waited almost 20 minutes to be told as my appointment time has now past I will need to re book it... I mean are they for real the chubby (or maybe pregnant) lady yasmin or jasmin who my appointment was with saw me in the que when I arrived never said anything and wondered into the back (probably to eat food) and came back out almost 25 mins later claiming she was in a meeting when I arrived and she never saw me lol I proceeded to speak to branch manager lenny who's equally no help and needs help being either re trained or a new job not dealing with customers about yasmin and I was asked stupid questions like what time dud I arrive etc anyway I've just switched to santander and I won't be using this branch EVER unless it's for the machines only disgusting customer service
December 2021 by Belinda Walker
Some of the female staff should not be public facing. No home training, no self respect, no grooming or manners. Santander, please train your staff.
December 2021 by Haris Ali
Great experience ?
July 2021 by Shahnice Minto
The outside ATMs are faculty best go inside if your card isn't returning back
March 2021 by Gina Papadakis
I have found them very polite and helpful..
January 2021 by C KAM
The Streatham branch, has a fantastic staff team. They always go that extra mile for the customer. I prefer to come into branch, even now, I still resist going on line. Keep up the excellent service.
January 2021 by Derrick Wilson
I had a rather uncomfortable experience at this branch last week. The ?gentleman? called Lenny, was extremely unhelpful and condescending.\\n\\nI usually go to the Norbury branch but as they were closed, I went to Streatham to make a simple enquiry. I?m not sure how long Lenny has worked at this company but he clearly needs some re-training.\\n\\nThe utter contempt he had dealing with myself and my family was beyond reprehensible. If I wasn?t there with my daughter, I would?ve had words with him outside of the branch. It?s clearly obvious he has a problem with people of a darker hue to his. I wasn?t the only customer to echo those sentiments about him.\\n\\nIt?s a shame as the ladies at the counter were kind and friendly. I definitely won?t be returning to this branch If this prejudiced individual still works there. The Norbury branch can?t open soon enough.
