August 2025 by Jakub Borowiec
The service and selection was excellent. We were helped by Jolie to pick out some wines as a present for a wedding and couldn't have been more accommodating and helpful.
August 2025 by Jonathan Bryson
Perfect professionalism with a smile.
Terry was not only warm, incredibly knowledgeable and kind but he helped me with the little bits I had forgotten - setting my fiancé and I up for a perfect wedding reception. Will be back as soon as we need more bubbly!!
August 2025 by Issy M
My friend Sophie and I had such a great experience at Majestic Wine Battersea. Will and the team were absolutely lovely and incredibly helpful from the moment we walked in. The level of service was genuinely impeccable, we honestly have never had better. They were knowledgeable, welcoming, and made the whole visit a real pleasure. Can?t recommend them enough!
April 2025 by Ben Botson
Excellent service from Jasmine and her colleague (didn?t catch his name).
Went the extra mile to get my order sorted. Friendly and efficient - even coordinated with another branch to save me from my own mistake.
April 2025 by Fabienne C.
What an awful team at the Majestic Wines Battersea store. I bought more than 30 bottles more than 3 weeks before the party and yet the whole delivery and customer service was in shambles: they missed part of my order at the delivery - They came back to deliver the missing bottles later in the afternoon , while I was not here, but substituted one of the bottles with another one I had not ordered (and which had a customer satisfaction of 50%!). No message, no explanation, no apologies. I called and emailed to say I wanted the original bottle I ordered - I got a stern response saying they didn't have the other bottle. I called the next day and asked why they didn't source it during the 3 weeks they had to prepare the order, and why they couldn't get it from another store or the warehouse. They said they got a spare one but tried to deliver earlier (while I was away) but didn't want to leave it because they wanted the other bottle back!!. They said they 'tried to call all day' when in fact they tried only twice , 2 minutes part, when they were at my door already- my mobile incoming record showing!. They lied to embellish the story and as I was insisting to get the spare bottle they said they would deliver it the next day, just in time for my party. Needless to say they didn't deliver, didn't message, didn't email, didn't call, and when I returned some bottles the day after my party, they didn't apologise nor give any sort of explanation. I am baffled by the poor attitude and lack of professionalism. Thankfully, I finally called the MW headquarters customer service and they apologised and sent me the missing bottle by post. I didn't need the stress. Don't shop at Battersea MW, you've been warned!
August 2024 by fulin wang
I recently received a parking ticket from Flashpark because my car was parked in a bay reserved for Majestic Wine customers while I was inside browsing for a bottle of wine, even though I ultimately did not make a purchase.
It?s possible that the report was initiated by Majestic Wine. This is not a professional way to treat potential customers.
March 2024 by Claudette Williamson
Our local go-to wine experts! The loviely team at Majestic couldn?t have been more helpful (or patient) with us when we popped in to buy a case of Red. They guided us in a kind and helpful way and a big shout out to Gerrick who was especially instrumental in helpful us to find the specific wines that we were looking for. 10/10 recommend this branch of majestic.
July 2023 by Ashen Wickremaratchi
Came in for a quick browse but ended up staying 20+ mins for a great tatsing with Will. He is very knowledgeable and takes the time to explain everything. This guy needs a raise ??
April 2023 by Sarah Abraham
Kindly refrain from patronizing them as they have exhibited appalling behavior towards both their customers and neighbors.As their neighbor, I have experienced firsthand how their staff has harassed and exchanged unpleasant words with those living nearby. They even almost caused damage to my car.Their complete disregard for building positive community relations and their rude demeanor make them an extremely unpleasant business to deal with. I strongly advise against recommending them.
June 2022 by Simon B
Great wine shop , staff superb , knowledgeable and enthusiastic. Got some great tips on cooking steak and what wine to pair with which cuts !!!
May 2022 by Sophia Butt
Poor customer service, wine not competitively priced
January 2022 by Z Junus
I have never had issues with this place until today. I walked in with my 8 year old daughter to pick up some mid ranged French wine this evening and was not greeted or served at all by any member of staff. Luckily I knew what I wanted and within 2 minutes had chosen my wine. As I approached the till a middle aged man who was working there(I suppose was the manager) abruptly says ?you need to wear a mask?. I was a bit taken back as I although he may be right I wasn?t sure if I had to wear one as there were no signs anywhere and there were about half a dozen people tasting wine there without one. I apologized and said I will remember it next time as I knew I was already on the way out. His response was ?you better not forget? !! Wow, I really didn?t know what to say. Then he tells me it?s a legal requirement. Still confused why he was still going on about this issue and yet not even served me regarding my wine purchase or even greeted me! He then put my order through the till and showed me the card machine. I said I needed to put my post code in which he then went back to the computer and entered it in. In the meantime my daughter spots disposable masks on the till, clearly for customers who do not have masks and points then out to me. Im confused and getting irritated the fact he didn?t offer me one therefore asked him ?are they for customers?? At which point he ignored me but I asked more firmly the second time and he answered -YES!!??Why why why do you have to be like this I have been going to this majestic for more than 10 years and never been treated like this. There was absolutely no need for this silly charade and I walked out feeling annoyed the entire thing happened the way it did. How annoying, I really don?t want one rotten apple to spoil the cart so although it?s probably a one off I still think that if you are facing customers you must provide a service whether you like it or not! Otherwise you?re in the wrong profession.Poor service hopefully better next time.
June 2021 by Tom Seccombe
Excellent, friendly helpful staff. Great prices and easy parking.
February 2021 by Alex McIver
Seem to have a wide selection of wine and also they offer a glass hire service which is great if you are having a party where a large group of friends are coming to!
February 2021 by Margaret Ginty
Wonderful friendly caring staff. Quick to offer me a glass of water today as I was suffering from the heat outside.
