November 2023 by Carol Newman
Over two floors huge shopping facility from veg to beauty products, homeware to clothes. Great prices. Easy shopping experience. Friendly helpful staff throughout. Fresh baked bread in many tempting variations.
October 2023 by ?????
My 15yo daughter has been refused entrance in the store at 8am. All she wanted to buy was her school lunch!!!I have contacted their head office to raise a complaint and they confirmed that school children are refused entrance due to antisocial behaviour. They also confirmed that while this is discriminatory against children that do not display antisocial behaviour they have no legal basis on refusing a child entrance in the store. The Customer Service team say there is nothing Tesco can do. They barely accepted logging in my complaint and giving me a complaint number. They are also saying that this complaint won't be officially dealt with by Tesco, as it is up to the store to deal with it if they will decide to follow it up.I have also contacted the store and they said the same thing. All school children are banned from the store in the morning just because some children displaying antisocial behaviour!So basically Tesco is discriminating all the innocent school children against the ones that actually cause issues. I cannot comprehend how my daughter was not allowed to buy herself school lunch as long as she did not cause any issues. This is outrageous!!!
October 2023 by Val Tull
Quiet when I was in not always the case. Our shopping habits have changed. Light & airy I did not encounter any rude people. Staff are helpful. Good stock of products.
October 2023 by Sahand HSL
I had a frustrating experience at this store today. The machines weren't accepting card payments, but there was no prior notification for customers before entering the store. After shopping and waiting in line for half an hour, they simply refused to apologize for the inconvenience. Their only 'solution' was for me to go outside and retrieve cash. It's disappointing that they showed such disregard for their customers. A simple heads-up would have saved many of us a lot of time and hassle. This lack of communication and customer service was truly disappointing.
September 2023 by James Harris
I went to do my shopping here, bought my things and went back in to browse their magazines. When I came back out again the staff accused me of stealing my items. After holding me up ten minutes they checked my card and let me go.Dare I suggest it might be an idea to allow customers to re-enter a store without being accused of theft? Particularly as it's rare to keep a receipt for limited purchases. Staff didn't apologise to me, though their manager later did.My advice is to make sure to always get a receipt for anything you buy here.
September 2023 by Charles Lugo
A disappointing midden of a superstore, frequented by alleged "people" who are the worst kind of human garbage.The area surrounding aisle 15 exudes a very strong and very distinct fragrance of animal-produced ammonia.Far too many of the patrons of this store offended multiples of my senses (predominantly sight and smell), many looked better suited to a soup kitchen, the rest demonstrably failed to find the aisle that houses deodorants and the various other personal hygiene products.
September 2023 by Tony Cooper
Nice and cool on a very hot day. Only a small list but got everything we needed. Pleasant cashier.
August 2023 by Sean Penney
Big Tesco's in New Malden, just off the A3. Everything that you would expect from a Tesco's, busy Saturday afternoon, well managed, plenty of staff everywhere keeping the ques moving.
August 2023 by SIMON BELL
Thank you to the kind and concerned staff who were ready to help today when my little girl decided shopping was a bit too much for her. It was very much appreciated! See you soon
August 2023 by sarah oliver
They have sold part of their land to Barratt housing, there is no pedestrian access, except to walk across a car park. Enclosing a building site. Opening hours, do not fall in to cigarette buyers, it opens at 6am you cannot buy cigarettes until 8am. The same counter is used for returns, how often I have been queuing behind someone with a complaint of tesco products, and always a trolley full of returned goods behind the counter.Nice bit is they have disabled carts for shoppers to make it easier to go around this massive store , on 2 floors
August 2023 by Bruna Lima
I would just like to leave my thanks to Robert and Silvio, they are always very kind to me and to everyone who chooses to do their shopping at Tesco. Wonderful team!
July 2023 by B B
This store has high crime records within their car park. Police has already alert store management for them to install cctv at their car park. But their management refused. As local citizen we will not shop in this store until they have installed cctv at their car park. Such commercial company has well lack of social responsibility and care , this is not acceptable for the community. And community should not support this business either.
July 2023 by ? chengfen YMTshi-Tsing hun
There are colorful and very convenious store except walker cook .
July 2023 by jerrj14
my name is Giuseppe and sometimes i shop at the tesco , afterwards i relax with a coffee at the. bar above. this time it was not a moment of relaxation as I asked for a double decaf macchiato and it was given to me in a small single espresso cup with some milk foam on top, to which I told the girl and a another barrista that double coffee I preferred to have it longer and in a bigger cup but was told flatly that this was their double coffee and they had no intention of changing it. I didn't have the coffee and I gave him the cost of the coffee that I had already paid, a bad service done by unprofessional staff, I think I will hardly return
June 2023 by Dominika Szewczyk
I only visit there approx twice a year and am always reminded why so rarely. Most of the staff is just miserable. Try going upstairs to clothing section. They mostly moan about their life or other members of staff. Want to try something on? The answer is no. No explanation. It is such a shame Tesco stopped selling clothing online. It is such a shame it's so not very friendly in this store. It's very well stocked.Just to add, I am a regular petrol station and car wash visitor. This might tell you something about the store itself.