March 2024 by Luo Vamos
I had a very good experience with Tapi. They send someone to come and measure everything before I placed any order. They also brought samples for me to choose which one is the most suitable. Based on the measurements they advise me about everything I need to order, and arranged someone to do the job, including removing my old carpet for a very reasonable price. The laminate floor I ordered is really good quality, and Tom and his team, who helped me fit the floor did an excellent job. Would definitely recommend them to anyone in this area who needs a floor change to laminate.
January 2024 by Rakesh Punj
Excellent all round really which is rare.Sarah was great in the store along with her colleague Jason.The fitters Derek and Jamie. The 2nd fitting team were Paul and Dan were great also. Nothing was too much hassle. All completed and looks great. It's transformed my house. Thanks very much. Highly recommend these guys.
January 2024 by Billy Wong
Excellent and nice customer services in the shop with Jason and the contractors who fit the carpet for us
November 2023 by Michael Gubby
The team in New Malden were lovely and so helpful. The team that came to fit also were great and did a professional jobThanks!
November 2023 by Na JY
Fantastic service from start to finish. Great savings in store. Highly recommend.
October 2023 by Janet Codd
Had a home visit yesterday by a representative from Tapi carpets . He was very helpful and clearly had all the information I needed . I choose to have interest free payment option which was dealt with by the store very quickly . Really looking forward to my carpet being fitted soon . Thank you
September 2023 by Connor Matheson
Brilliant service from all at Tapi. Robin was great, he measured up and we got a great price. Trish in the store gave us great advice about what to choose. Carpets look amazing.
September 2023 by Paul Crome
I had a great service from New Malden Tapi. V helpful and understanding. Helped me out when I messed up a bit. Fitters were great too. Thanks Sarah and Tim
July 2023 by Daniel Boylet
Great staff would recommend anytime great fitters too! very friendly!
June 2023 by Karen De courcey
Excellent as always
January 2023 by Russ Bird
I had seen the negative reviews, but decided to give them a shot along with another more expensive option. I had excellent service from the measuring, to looking at samples, and completing the sale. The measurement process was, quick, easy, on time, and well communicated. The representative was knowledgable, helpful, and polite. The staff in-store were great, answered my questions, and made the whole process super easy. Thank you Sarah! As a bonus they offer 24 months of 0% APR financing. We ended up saving about £1k for 3 rooms. Would use again!
October 2022 by Jon Burland
Rude unhelpful salesman came out for a home visit. Glad he left after 10 minutes as it clearly wasn't going to work and having read some of the other reviews I feel I have dodged a bullet. Very inflexible service, avoid!
October 2022 by S A
Terrible carpet fitting and customer service. After the worst carpet fitting I?ve ever seen, we asked them to fix it. A fitter from Tapi came back and admitted how badly the fitters did and said he would sort it. 2 months later? nobody came back to fix it.
October 2022 by Alexandra Broughton
Part 2 of review. Although Tapi responds to negative feedback asking people to contact customer services, you won?t obtain a satisfactory response. It?s all for show. We received a letter in E-mail stating that they?d considered our complaint and we were owed no compensation. The letter was full of inaccurate information and no apology.When we replied clarifying the situation, there is no response. We have no choice, but to go to the furniture ombudsman to resolve this. Tapi installers damaged our staircase and we have huge gaps in our hardwood flooring due to missold laminate, but apparently we?re owed no compensation.A word of warning, if you have issues with their installers, do not pay them. Tapi confirmed over the phone that they?d guarantee the installs so pay them even though damage was done to our property, but they don?t refund you anything.?..Do not use this company! My husband and I bought laminate flooring and carpets from Tapi. They mis-sold the laminate flooring, their carpet fitters damaged our staircase and the carpets don?t look like the samples.We should never have been sold laminate as we do not and are not able to have skirting boards underneath our staircase due to fuse boxes/wires so we couldn?t have beading for the expansion gaps. We have therefore been left with huge gaps around the floor and a massive gap near our front door as their installers knocked out a metal boarder. The installers also played loud music throughout and did a sloppy job of the beading.Their carpet installers pulled so hard on our staircase that several steps are now cracked.We have also been sold carpets that do not match the samples. The grey carpet (Rome) is especially an issue given it is in high traffic areas and is extremely shady compared to the samples. When we purchased the carpet we specially mentioned to the Tapi representative that we don?t want a shady carpet and not once did he mention that this would or could be the case.We have been waiting over three weeks and no one at Tapi will help us rectify these issue or provide us with compensation. It?s disgusting!
October 2022 by Clare Boland St Paul
Excellent service and friendly staff. Free home measure within 48 hours and my carpets were fitted within 2 weeks by lovely fitters.Thank you, I will be back for more after Christmas
