December 2023 by Anthony J
Whenever I have visited Specsavers in New Malden I have always found their staff to be efficient, competent, friendly and good at seeing me on time. I'd unreservedly recommend this particular branch. Free parking in Waitrose's large nearby carpark adds icing to the cake!
November 2023 by Peter Hughes
Everything you need for eye care. I recently had an eye test and I was very impressed with their state of the art machinery. The selection of frames is decent with varying price across a range of styles, from designer brands to cheaper alternatives that are equally as good. I picked up 3 new pairs of glasses that all came in a different colour box. Service from the staff was exceptional. Thank you
November 2023 by Jyk Wong
First-rate opticians, rare these days. Brilliant service, helpful staff. The person who assisted me had a quick grasp of my problem. She spent time working out my prescription and costs ? she called my previous opticians, queried some anomalies on my prescription and all with a wonderful manner and a huge smile. They are at the top end of the high street in New Malden, just a couple of minutes walk from the mainline station, this store is ideally located. The store itself is very well organised, bright and welcoming.
October 2023 by Kavya Chowdary
I felt serious mixed feeling about this store today when I went for my eye checkup.Half the staff until I go to the optician were the best best but that lady right there (optician) omg she made me nervous and literally was rude to me.This isn?t a supermarket to rush things , eye test takes time but this lady made me do thing so quick that I don?t even know if the power she given is right! On top I paid for extra scan were I didn?t get report for it as it felt like she didn?t even talk anything about the scan to me ! Like girl? I paid for it atleast tell me what?s going on with me. To much hissing during the test , not ready to listen to any answers from me for her own questions. Omg ride it was?
October 2023 by Jas Bassi
Amazing service provided in-store, the team is very knowledgeable and helped me through the whole process.
October 2023 by D J
Very good service, would highly recommend
September 2023 by Irina
I couldn't believe my order would come without UV protection after being asked about which tint and said 'brown' for the UV protection. The apprentice on that day was obviously learning but in a very unsuccessful / unhelpful way.Anyway, then it continued with me looking at the high bill over there and asking was that 'cleaning kit' worth of £30 already added in (without even checking if I would like that). Luckily I managed to ask what it was and then asked to get rid of it as I don't need cleaning solution. It's a really poor service to add something which costs and not tell anything about it unless customer asks.As if it wasn't enough what I've bared with, making my glasses order continued with measuring my distance between my pupils which obviously wasn't changed in the last 2 years as I've been a customer for more than I can even remember...What strikes me is that this was done by marking with a marker two dots on the try on glasses where approximately my pupils were. I doubt that was a precision and think the pupillary distance should never be done this way !I don't think someone who is training on the job should be making an order by themselves (at least the first ones they should be learning maybe on staff members pretending to be customers - e.g. even your staff could be a trial customer for example.. not a real person coming with a need.I am really sorry that this is how people were trained on the job, surely this can be improved.
August 2023 by Sally Draycott
I just want to say how wonderful the optician was at spec savers today. I was concerned about an eye problem and wanted them checked. I had been to other opticians but no one would see me. Then I phoned new malden and came across the lovely optician who was so kind and made time to see me. She checked everything and was so caring. I really recommend this shop as they are so caring! It restored my faith in human nature when so many people are so dismissive and not bothered!
August 2023 by Vaso Prifti
Was told 35£ over the phone from specsavers costumer service and when I went there they said 50£.
August 2023 by Salman Ghani
Excellent team at New Malden, all the staff is amazing. I particularly mention Aisha who made things very easy for my elderly mother. Thank you to all the staff.
July 2023 by Adem Alagoz
I ordered 2 different glasses for my daughter and son. I said my son doesn't need straight away but my daughter has no glasses.Please can you make it earlier since she goes to the school.They told me we will give you within 2 weeks but we will do our best.After 2 weeks later they gave us only my son's glasses and my daughter glasses will be late because we made a mistake and must return to the producer and we will contact you.I called the shop so many times everytime they told me we will contact you.After 6 weeks later my daughter school's final week I called again they told me your glasses at shop you can take it.I said why didn't you call me?Very disappointed,not recommended ?
July 2023 by Helen Hawcroft
I took my three grandchildren for eye tests this afternoon. The staff were extremely helpful and efficient, enabling me to take up a third appointment when another customer did not turn up. The eye tests were very thorough and professionally completed. Thank you.
June 2023 by Yy
I have been going to specsavers most of my life feeling like its the only place i should be getting my glasses and contact lenses from. But i've had enough.I hate that i always have to rebook eye tests before i get new glasses or contacts, its just more ways to rinse your money. When i studying at Kingston Uni i went to the local store there, i remember when i moved closer to New Malden that they made me move my account, redo an eyetest, redo a contact lens test. It all just adds up.I have run out of contact lenses , and just want to order more to get me by until i have time to book an appointment, but tried to call to get new lenses ordered. No one picks up. I tried to reorder on the website but my account exists but never sends me a password reset. I haven't got a solid prescription printed or in my emails, so I never have any idea what my eye health is like. And i can't order lenses online elsewhere while i'm running out of the stock i have. I absolutely hate it. I walked into store today to try and reorder lenses to be told that because my prescription is 5 months out of date, i have to rebook an appt to get it tested. again, MORE money. MORE time.One time i went to Cubitts in London because a friend recommended and they literally emailed me everything. My perscription, my scans, everything. You can order frames online and they send you them to your house.But since its far away from home, i went back to Specsavers. Honestly regret it. I will no longer be going back to Specsavers NM.
June 2023 by Keith
A busy Saturday but very good service & an attentive optician
April 2023 by Jenny Harden
Very pleased with the service I have received from the New Malden store. Lovely staff especially Aisha and Karen who where very helpful and friendly even though I have changed my mind several times on the design of my frames ? THANK YOU!
