March 2024 by Atif Warraich
I?m struggling to write this as I always want businesses to succeed, but I?ve just had 3 pairs of shoes ruined and no apology was offered.I was so shocked at the state of my expensive shoes, I paid and left.I went in with a pair of Grenson?s, George Cleverley?s and a pair of Armando Carbral?s. I asked for lulu plates (mental toe protectors) to be added. What I got back was the worst fitted plates ever. All didn?t fit, most of the cuts into the soles were too big for the plates and some were not even sanded down properly. I?ve had to drive 20 miles to another place to try and salvage the mess left.I?ve added a picture of the worst pair, where the holes in the soles are different and too big.
January 2024 by Rosemary Bruton
Great service, helpful friendly staff and reasonably priced
November 2023 by Philippa Willes
Next day turnaround for shoe repair, good quality workmanship and courteous service. Cash only but very reasonable price.
November 2023 by Gianina Moise
Repaired my backpack in few hours, great service, good prices?
November 2022 by Dominic Beecheno
Key cutting here is half the price of Timpson's. Lovely old shop with quality wallets for sale too. I got my keys done here and delighted I did. Great service. Local independent and happy to support them.
November 2022 by Emily Julia Kuipers
Wonderful place! They fixed four pairs of my favourite shoes. Reasonable prices, good quality and quick service. Absolutely recommend!
November 2022 by Tracey Wicker
Very horrible man mocked my anxiety disorder! I will NEVER go back there
November 2021 by Lisa B
I have been using Pengilly's for many years to get my boots re-heeled. I'm always impressed by the quality of workmanship even when the heels are badly worn.
November 2021 by David Marsh
Fantastic service as always. Am absolute gem on the highstreet.
November 2021 by charles austen
Needs to go on a customer care service course.
November 2020 by Peter Arnstein
So very helpful in finding correct blank for an unusual key I wanted cutting. Excellent service.
November 2020 by Lina Jokubauskaite
Amazing service, very high quality shoe repairs. Highly recommended
November 2019 by zongxiu xie
Arrogant white guy. Very rude. Don?t go.
January 2018 by Mary E.
Abusive staff. I absolutely cannot believe how the staff in this shop behave. I went in with a positive attitude, tried to engage in conversation. Was interrupted aggressively so many times I asked the staff member not to be so rude. HE SCREAMED IN MY FACE. Threw my change at me, said he didn't give a f**k and chased me out the shop. My boyfriend reported this to the POLICE. Threatening behaviour. Dude needs to be sectioned. One star is two too many.
December 2013 by M L.
Appalling They have butchered my boot. The much loved boot needed a new zip put in. I asked around and was told to go to this shoe repairer. What a mistake. They were extremely unprofessional, leaving glue marks over the outside of the boot as if they has left it lying around and it had got stained whilst they were repairing other boots and shoes. The stitching around the zip looks wobbly,no real line to be seen and not inside the original holes. There were threads sticking out of the top of the boot, and leather parts inside had been cut off. When I saw what they had done, I pointed out the terrible stitching and messy glue still stuck randomly around the boot, they rubbed off the glue with alcohol while I waited, and explained that the leather had stretched so the stitching would look that way. Their excuses and poor craftsmanship have not impressed me. Terrible messy work. Avoid.