January 2024 by Jayne Boulden
We had an excellent experience .... Abu was very helpful, friendly and informative. We were very happy with the purchase.KEN MATTHEWS
January 2024 by joe jalloul
I was assisted by John, who was totally helpful.
January 2024 by Janice Graham
We were very impressed with our shopping experience.Our assistant Ed was really helpful without being pushy
December 2023 by Faith Allen
Excellent customer service and helpful staff - special thanks to Edward and John for their assistance
October 2023 by Stephen Norton
Very, very happy with the excellent service we received from Alex at this New Malden branch of Dreams. Visited on the Monday to get and understanding of the different types of mattress and their advantages/disadvantages so that we could purchase correctly a mattress to suit our needs. Alex put no pressure on us and went through a comprehensive description of what was available. On the basis of Alex?s guidance I have been in today and purchased a medium, pocket sprung mattress and feel sure that it will suit our needs. Strongly recommend a visit to this store. Other staff all very attentive and polite also.
October 2023 by Siobhan Halliday
Very helpful and friendly staff. Would definitely recommend.
August 2023 by Lealo X
Great place to shop.Helpful staffAll round great service enjoying my new products.
June 2023 by peter roberts
Ordered a new mattrass from new malden branch and have to say we had great service from edward/eddie who was very attentive to our needs without being rushed.A credit to your company.
May 2023 by Shamima Akhtar
Monika is very happy and cheerful sales woman, even when it is almost closing time and there high demand of her. I placed my order she was very patient and helpful and her knowledge is good for bed and bedframe.
May 2023 by georgie vanden-heede
Eddie was very abusive towards me and my partner. He messed up with delivery so we're made to pay £300 for a van to take it to where we wanted. We spoke to management aswell regarding this. He then called us saying why did you call management, he was very threatening on the phone towards us. Please avoid this place. I personally think Eddie needs training on customer care. Also to mention he said he put in FREE pillows and blanket and stuff but to find out that was all coming to £400 aswell. So please avoid this place they will mug you off.
May 2023 by Georgy Vanden-Heede
please avoid !!! Eddie was very abusive towards us and over charged us
April 2023 by Usman Manan
My wife and I just got a new mattress from here. No idea if the mattress is good yet but customer service from Abu Bakr was amazing. Really helpful and went out of his way for us.
April 2023 by Michael Simoes
What a great experience at Dreams store New Malden. Mohammed was very helpfull over the phone and went out of his way to help. Highly recommended!!!
January 2023 by DONALD GIBSON
Got very good customer service from Edward who was very helpful and supportive on a purchase of a new bed on Monday January 2nd. I would recommend this shop if anyone is buying a bed from there. Very good customer service from Edward today.
November 2022 by Des M
We bought a bed from this store. Usman helped us with selecting of our bed by showing us lots of different mattresses. Ue was extremely knowledge and really took his time with us. This enabled us to buy with confidence.
