March 2024 by Mei Yong
Had a big delivery that never came and the main customer service line kept passing me on to someone else for 3 days. Called the specific store that was fulfilling my order and got passed to delivery 3 times who never picked up - never getting that hour of my life back. In the end, I had to physically go into the store to get the conclusion that my delivery never came because the driver ran out of time and they rescheduled my delivery to 5 days later - not the day after, almost a whole week later! I'm never getting anything delivered from them again if I can help it. And when I've been into the store to buy smaller items, any items that I hadn't 100% checked for problems had problems - particularly doorknobs and handles that are dented, peeling, and damaged. They can have 2 stars for having a nice, big physical store to window shop for ideas and a few of their staff are actually friendly and helpful.
February 2024 by Simon Burbridge
Busy Sunday afternoon lots of staff around but only half the checkouts open !!
February 2024 by Sidonie Metherell
Shout out to Oli down in the timber for being super helpful and answering my questions. Thank you. Great customer service.
February 2024 by Arvind Kumar (Daagur)
B8g B&Q, good options
February 2024 by Paula Calavia
Huge store. Great customer service from Lula, she was very patient and helpful
February 2024 by Telmo Lourenco
I bought 4 radiators via the normal internet, everything confirmed the delivery and appointment, 30 minutes before delivery they cancel. I wasted my time, the electrician had to come back another day at extra cost. mente rides without responsibility or respect for the customer
January 2024 by bum fart
sophia from the tills was extremely helpful and was lovely!
January 2024 by Td
Disappointing, when to look at a vanity sink, only to be told, you can only buy it online, no wonder people aren't going shopping anymore ?, I'd rather look and see what I'm buying first ?????
December 2023 by I G
Very disappointed with customer service.Lazy staff members never listen to what customers say - they just try to connect with the delivery department.I called back a few times until I could talk to an unprofessional staff member.They're just wasting customers' valuable time by inaccurately displaying stocks for online orders. I've been messed around for nearly an hour trying to get a hold of someone from customer service. Stocks are not accurate online and in-store - please do not trust the 'Click and Collect' services.
December 2023 by Tracy Oshaughnessy
Just been reminded why I hate this place. Came to get some wood cut. Was told by a member of staff where to go and that thy would alert the staff member. After waiting 10 mins I asked another member of staff who said it would be an hour . I explained I didn't have an hour ,the 2 members of staff then started to laugh at me . Never again will I set foot in this place . Disgusting
November 2023 by O W
If I can give a 0 star I will. I bought a new bathroom from b&q New Malden back in May and have it installed in early August. All is fine till that there?s one seal missing for the shower door and now it?s sleek into November and I am still waiting for it from b&q. They just told me that the shower unit I bought is discontinued and I cannot get the seal any more. What the joke. Never go to that place to buy anything. You won?t get the service.It?s all ok when everything is going well. Trouble is when it?s not. That?s where you will regret going there. B&q New Malden is one of the worse place to go. The people there are not very helpful after taking your money.
November 2023 by Lisa Tr?n
Very bad customer service . As I bought stuffs today and used my Trade card , card picture on my phone as original was tear off. The lady is white short hair ask for ID to match the card picture . She was so rude and keep her eye on me and keep telling other staffs ask my ID for check out . I have been for almost a month, everyday there and spent thousands for my new house . Just last few things to buy . Horrible lady . Eventually I don?t need their membership card any more . This lady destroys B&Q potential customers.
October 2023 by Jam Naj (J)
Good shop, staff chilled like they are on a holiday abroad nothing will be quick in this store at checkout or returns. Security needs to chill out look at this guy staring at us whilst doing a return.
October 2023 by Arezu Poya
I would like to appreciate all the hard work the designer Saffron is putting in my sister's kitchen plan. we had few meetings with her and I am amazed how patient she is with us and how passionate she is about design and her job! She is so polite and her personality is very warm. We are extremely satisfied with the service she has provided to us so far and I am so grateful that she is always available on emails and calls. Thank you so much Saffron, We even love your beautiful name :) as we are Persian and we cook all our food with Saffron so it's an interesting name for us.
October 2023 by Deepti Prasad
Every plant that I bought at B&Q at a good discount has flourished and thrived with vigour, giving great satisfaction. And I am by no means a green thumb! The lady at the checkout was very kind and appreciative of my fondness for plants. She loves gardening herself. That?s always a plus at a garden centre, an employee who actually loves gardening! I am probably going to become a regular even if this place is a bit far from my house