December 2023 by Tavvi Mocanu
Great opening times, free parking and unbeatable prices! Update: sometimes the shop closes all tills and directs everyone to a tight self checkout space. I think they should increase the self checkout space if they do that however they should also keep at least one normal till open all the time.
December 2023 by Lucy J
All staff friendly and helpful, and stock not too disorganised. Plenty of tills open on a Sunday, they also have a lot of self service if you?re only getting a few bits. Parking can be precarious at times, have seen many near misses on Kingston road.
December 2023 by Jason McKenzie
Experienced the worst customer service this morning at around 10.15am - 10.45am on 25th November 2023 in the frozen isle from a female Aldi worker!I found their behaviour to be very unpleasant, impolite, horrible, rude, offensive and arrogant.I would give zero stars if I could!First of all they had their back to me so ignored me for a long period of time fully knowing I required assistance due to my disability.When I asked for help they acted as though I had inconvenienced them and was very huffy and puffy.I was looking for FOUR SEASONS Lightly Spiced Ziggy Fries (Barcode : NOT 079777-002 / 4088600560656).The Sales Assistant snapped at me and said WE DON'T SELL THEM!In which I advised that you generally stock these.The Assistant then very rudely and abruptly snapped at me again and said NO WE DON'T !!!!The Assistant pretty much called me a LIAR which was very damaging and very hurtful.Taking into account I have purchased this product at least six times in the past few weeks, the Assistants comments made no sense at all!They failed to apologise for their mistake which was very upsetting and hurtful.The assistant was unhelpful and just didn't want to be friendly.I found her behaviour unacceptable, unsettling and belittling.I found her conduct and body language very argumentative and offensive.The assistant failed to take ownership and responsibility of the enquiry and failed to even offer an alternative or advise when the next delivery was, although, why would she advise of the next delivery if Aldi DO NOT SELL THIS ITEM WHEN THEY CLEARLY DO?!The assistant;- ruined my customer experience with Aldi.- ruined my customer journey with Aldi.- failed to take ownership and responsibility in a polite, friendly and professional manner.- failed to listen to me as a customer,- failed to find a clear solution,- failed to demonstrate any of the positive ALDI Values.- Failed to deliver a high level of customer service to me as a customer.- Failed to show respect to me as a customer.- Failed to strive for excellence.- Failed to act with integrity.It didn't help that most of your shelves were empty, the vegetable selection was poor, a lot of your products were out of stock (bar the Christmas stock, although I didn't see any Kevin's or his friends on sale as advertised on your website and on TV).I would not recommend shopping at ALDI,I will stick to Waitrose or the Tesco Superstore.I actually had to go to Waitrose to finish my shopping today, I would rather pay more for good customer service instead of being in receipt of poor low grade and low value customer service from poorly trained employees.Ruined my day!No Thank You!
December 2023 by Naila Amini
Good clean storeBut many times, I've seen the queues at tills are very long, but still, they only keep one till open.
November 2023 by Florio Venter
Clean and organized environment for shopping. Pricing is competitive and selection is reasonably good. The fresh produce department is very good with selection and quality. Nice selection of wines from around the globe with good pricing. Overall a good experience
November 2023 by Rich Armstrong
Messy and no baskets at the front only half the self service tills were working, but friendly staff
October 2023 by Jane Maher
Just returned from what should have been a ?quick? shop. The shop was busy and there was only one till on- I queued for over half an hour because I had a full trolley and from past experience I know that the basket self service tills don?t like it when you have to move full bags off the packing area so you end up needing to ask for help over and over again. No staff reacted to the lengthening queues and eventually another customer asked the man on the till to ring and ask for another till to be opened. Needless to say nothing happened for over 5 minutes. This needs to be sorted- there?s value for money service and then there?s appalling service.
October 2023 by Andrew Lagowski
Bit of a free for all. Often good entertainment to be had when someone grabs a bottle of alcohol and tries to evade security. Tear and share vanilla brioche is the dog?s bits.
September 2023 by Andrew Begg
Everything you need and more, plus it makes you realise Tesco et all are ripping us off! Nothing has changed and the staff don't kick the fruit and vegetables around before putting them on sale. Google has just asked "has it changed" and the answer is no, it still makes the big five look like criminals.
September 2023 by Lesley Cook
Love the shop, clean and fresh fruit, veg and meat, and reasonable
August 2023 by Bozena Miller
Good all round shop. Would be useful to some of us if there was more wonky stuff available.
August 2023 by Louise Rayner
The meat is great but never buy the vegetables here they're always off rotten or go rotten within a day
July 2023 by Raymond Lew
A lot of fresh fruit for selection. Love the mango from Brazil, they are sweet and succulent and with a cheap price tag. The soya milk is discounted throughout the year. One thing worth saying, their shelves are not really organized. Items belong to one category can be found in different shelves, so you might need to get around for the whole shop to find the item in your mind.
July 2023 by Suse S
Great prices and many vegan food options. Lady on checkout very patient.
June 2023 by Badri K
Usual ALDI Store and happened to drop by and wasn't disappointed.Good size store with good stocks. Will visit again. It has ample parking if you need one. Limited to 2 hours per stay.